We absolutely loved everything about our stay at this hotel. The location for us was perfect just a few hundred metres up the road to La Piedra ( The Rock) we were able to go early morning to beat the crowds and the heat then back to the hotel for a lake swim. The rooms are beautifully appointed with an eye to detail , Robes , hairdryer, nice towels and toiletries, free coffee pods. The bed was dreamy comfortable! The restaurant was also very nice we ate dinner one night and had 2 very nice breakfasts on the terrace. Theres a large cold water jacuzzi which we enjoyed and the view over the lake and bridge leading to Guatape was lovely. We took a tuk tuk into the Zocolo to enjoy the old town ambience. Staff were excellent and theres good parking on site which was perfect for our Motorcycle.

Nothing

The breakfast, the views, the scenery was beyond expectations. I loved it all.

Although my room was spectacular, I did not like the fact that my room was placed directly in front of the jacuzzi pool. Therefore, while showering or in the mornings when I wanted to get a look at the sunrise .. people could easily stare in at me (which it felt like they did while showering). This is only an issue for one particular room on the floor level, which by the stroke of misfortune ... I was placed in. I tried to change rooms, but I was not allowed.

This hotel is amazingly beautiful and stylish. Great interior, great view of the lake, comfortable rooms. Nice gym. Easy to arrange a massage. Food and drinks are great. Also, loved the music

Had a few communication issues which were eventually resolved, but stressed us out. If you book transfers/have any special arrangements, and you don't speak Spanish, make sure to get them confirmed in advance and in writing. Also, the checkout took a long time (there was no queue - the checkin itself was very slow)

This was the best hotel we stayed at on our travels throughout Colombia! Everything was great from the food, drinks, decor, vibe, and room. Our room had a hot tub and seating area on the balcony with a view of the pool and lake. The beds were super comfy, nice shower, robes, full stocked mini fridge and cocktails were delivered to the room. Prices were comparable to Canada or the US, but worth it. We had cocktails and dinner in the main area, it was a really nice romantic vibe. Brunch on the patio was also very nice with the view. The manager was so great he spoke perfect English and made our stay very warm. Rest of the staff did not speak English but were patient and friendly. There was also a Colombian holiday (December 8) when we went and the hotel gave us candles to celebrate and there was fireworks on the lake. The hotel truly takes boutique hotel to a new level. The hotel is just a short Tuck Tuck ride away, the front desk called one for us and it arrived in 2 minutes and they are all over the downtown. We also did the boat ride, "Yate Majestic" a short TukTuk ride or walk down the road to the lake.

Only thing would be more English speaking staff but I think I should just improve my Spanish

Your choice of staying in Guatape. This place has an amazing view, gigantic rooms, awesome (hot) jacuzzi and one of the best service providers I've ever encountered in a hotel. The stuff is friendly, funny and will always take care of your most bizarre requests. Our room had a minor noise from the fire alarm and the stuff immediately changed it. The food in the hotel worth at least two Michelin stars, especially the pizza.

The bathrooms of the ground floor rooms have a clear window, with a see-through shutters, therefore guests in the jacuzzi can see other guests taking showers and such.

Well designed menu although a bit limited. Wonderful lakefront location. Superb staff attention. Cleanliness On-site massage availability

The hotel does not have an elevator The room was a bit small

wow it’s amazing. the place is new and fancy and accommodating and so beautiful. it is a bit expensive for the area but you get better facilities and services - warm outdoor jacuzzi on top of the lake, great showers and VERY comfortable bed. we stayed another night only to stay at this hotel.

A bit expensive for the area + the the beverages in the bar and restaurant are pricy, but We think it worth it. enjoy!

Everything was just amazing. The staff were all so helpful and friendly, especially the lady on reception who speaks English. They were really accommodating. The hotel was clean and smelt soooo nice!!! The breakfast (ducles waffles) was so good and the ribs (Costillas) were so good!!! and the chicken tenders.

Cleanliness, View from room.

My suggestion will be to have screens on the patio doors so the guests can keep the patio door to the balcony open to not only cool off the room since there’s no air-conditioning, but also prevents all the bugs from coming inside the room.

We really liked the vibe, the workers, our room, the view and above all this, the quiet that brings peace to our souls. We needed it. Thank you for this. We found our Zen Place in Guatape❤️ Till next cause there will be more visits.