We stay at the Hampton when traveling in and out of SJO with our pets because they are pet friendly. The beds are good, nice linens and mattress toppers (which is a big bonus in CR), the breakfast in the morning is good and the dinner is good but a little on the expensive side. The hotel offers complementary toiletries for anything forgotten and free shuttle to and from the airport with 24 hour service which is huge since we normally take the 1:30am flight out of SJO. The shuttle drivers are great and always help us with our bags, totes and animal carriers. This is our go-to hotel when traveling with animals.

The hotel is very comfortable and simply but tastefully decorated. The large breakfast buffet had lots of options and different choices each day, plus waffles which everyone loves. I didn't use the airport shuttle but there are some rental car places directly in front of the hotel which would be very convenient for returning a car to and then using the free shuttle which runs 24 hours.

There were some single-use plastics which was disappointing. The location doesn't have good dining nearby and the in house restaurant is only open for dinner and has a limited and kind of random menu.

The hotel is conveniently located just a few minutes drive from the airport. It has its own shuttle bus which cruises every 15 min. Rooms are comfortable with large beds, and clean and spacious bathroom. The staff at the front desk is polite and professional. The breakfast is served at the restaurant and it is a costarican variation of the typical continental breakfast which is absolutely satisfying. We used the hotel for recovery after a long-haul flight from Europe and getting stuff together before the trip across Costa Rica. For that purpose the hotel is ideal.

Nothing.

Breakfast was nice and very adequate. Some places offer a slightly wider selection/ higher quality but it did meet our needs. The hotel is very convenient for the airport and the shuttle was great. The room was very spacious and well appointed with nice decor. The blackout curtain worked very well!

For room service we ordered 2 cocktails with dinner and the quality was quite poor - margaritas made without fresh lime juice! But this is a very minor thing!

The room, the staff, the location, it was all good.

I waited for 40 minutes for the airport shuttle before I asked someone to call the Hampton(my phone was not working). I was told that the shuttle would come every 15 minutes. I saw all the other hotel airport shuttle continue to come except our shuttle. 10 minutes after calling, the shuttle arrived. That was my only issue. The airport shuttle was reliable to get us back to the airport on time.

The front desk receptionist, Martin, took the time to look up my Hilton Honors # which was under an old email address. I filled out a card saying I was impressed with his service.

The dining room was very busy, so it was easy for a solo traveler to be overlooked when thete were large parties. I waited a bit and decided to take another drink and dessert up to my room. Not a big deal, the food was good (had the pasta) and the margueritas were excellent.

The shuttle was excellent. I need to be close to airport for odd travel times. Very helpful staff. Breakfast was the best and most diverse I’ve ever had at a hotel in Costa Rica. They even had fresh juice drinks I had never heard of and I have been coming to Costa Rica since 1968 with OTS. Really excellent

One reason in the past was I don’t like the assumption that because I have white skin I am a tourist and only speak English, but the staff was quick to revert to Spanish, so that has improved . I wish the price wasn’t twice as much as I pay at other more “Tico” hotels.

I usually stay at Hampton when we are flying out the next day. Breakfast buffet is very good, waffles too. Rooms are very comfortable and the shower is great! The free shuttle to the airport was like having a private limosine!

I heard a low beeping, like a fire detector battery, not loud enough to disrupt sleep. It was not coming from our room. In the morning a staff person came up and the noise was coming from the room next door. I didn't think to call...and my husband couldn"t hear it!

close to the airport - great for landing late and getting rental car in the morning - clean and as expected for a Hampton - comforting - the free breakfast was pretty great, honestly - staff was wonderful and helpful - can get shuttle to airport 24/7 - ours was at 2:45am - everyone had a smile - this is where we spent our first and last night - it was great

To catch an early morning flight home this was perfectly located with a very efficient shuttle bus service. We wouldn’t have used it as a holiday destination, but for the purpose of getting to the airport easily it was perfect. The free shuttle made it a more economical choice than first appearances too. Spotlessly clean & lovely to have a last swim.

Nothing to dislike, it’s a big chain & felt exactly how you would expect a stay at a Hilton airport hotel to feel.