Stunning architecture and landscape. The attention to aesthetic detail was impressive. Loved the saline pool water & the pool by our room was beautiful. The water slide at the big pool was a blast for my daughter and me. The fitness center was spacious, cool, and full of high end equipment. It was clean, which unfortunately is not always a given in hotels. And we really appreciated 24/7 pool & workout facility access. Every employee went above & beyond to make us feel welcome and assist us. We felt like we were getting the royal treatment.

More misting machines please! And better mattresses would great. (Not a horrible mattress but could definitely feel I wasn’t on my Tempur -pedic at home.)

The service and quality of the food was fantastic. A particular waitress and hostess who worked every morning during breakfast while we were there, made us feel at home. They provided great conversations and information about the surrounding area.

We attempted to get massages multiple times, however, never received a return phone call. So, we ended up going to another property and spent almost $3k on massages at a different resort. Hope to have a better experience next time.

This property is a 39 acre resort. I live in Phoenix, but felt like I left town to visit a resort.The original resort was built in the 1920's in the art deco style. 2020-2021 it was closed for a year for restoration and upgrades. Much of the property is new with but keeping with the art deco style. The hotel has the main building along with separate hotel building. It has seven pools with cabanas with TV's. It has a three story water-slide for kids. It has two upscale restaurants and room service. The Spire outside bar has lots of screens for sports. Nice in the winter, not for Arizona Summers. The room was huge with a nice view of one of the pools. The room is all new after the renovation. The room was large with a 65" or 70" TV. The bed was large, cal-king or maybe bigger than that. Most women would love the bathroom. The huge mirror has adjustable lighting for makeup effects. The shower was huge along with a huge bathtub.

Valet parking @ $30 a night is a must since the parking structure is four blocks away from the hotel. Self parking is $24. Getting a tub is a $30 upgrade. The price per night is about $700. Upon check in, they asked for a credit card for incidentals but didn't know how much my room was other than to say it's base price is $599. Would have liked to know how much I was paying when checking in.

The Biltmore Resort is an Arizona icon. It’s a textural delight and wonderful place to make a special memory. The grounds and interiors are beautiful. Great location. Great dining.

I think the signage around the property could be updated and clearer. It’s a large resort and an enhanced way making system would go a long way to clarify where to park, how to get to the Spa, etc.

Amenities and Family inclusion for a solo traveler. Also, Mary the Concierge was so AMAZING! She really went above and beyond.

On the 1st day I received bad customer service however, that did change on my second day. I must say I ABSOLUTELY loved Mary the Concierge she helped to make my stay so pleasurable as did Noelle. I also kept experiencing the weirdest mishaps during my stay however everyone was so quick to rectify the SITUATIONS to ensure that my stay was the most enjoyable as can be.

Gorgeous architecture and grounds, nice pools, and a huge variety of inviting seating throughout the property.

It was pretty dirty. We were surprised at how much garbage was always out around both of the larger pools. We watched staff walk past tables filled with garbage many times. It was excessive. We also wished for better ice & water access.

Conference. Hotel is an extraordinary cultural and architectural icon. And you don't sacrifice comfort/ luxury to get the vibe. Expensive but not outrageous considering what you get.

Always would like lower price esp in June in Phoenix, but buisness conference was there so..... Of course very hot but that was totally expected.

I loved the attention to detail! The tables by the pool had little succulents. The furniture selections were perfect for the spaces. The color of the room were calm and soothing. I was inspired by all of it!

The shower needed to be scrubbed better. Our room was not cleaned twice.

architecturally beautiful hotel with comfortable beds, very friendly staff and super clean. Stayed for 4 nights and my favourite was spending time at the Tierra Luna Spa and experiencing their wellness amenities.

Food was a little overpriced

the adult pool, restaurant staff, shops, smell of the lobby, I felt like I was definitely at a resort

power wash the outside buildings to give the buildings a refreshed or new look also the lobby woman’s bathroom door should be replaced.