Excellent location, easy to access almost all of the key tourist spots of Marseilles. A very warm welcome at reception, very helpful at all times. Free safe in the room, superbly comfortable double bed and a very spacious shower. Very close to the main railway station so really easy to access trains and the buses from the rear of the station (out to the airport).

Very little. Anyone with mobility issues might find the one-person lift a bit challenging… we asked for a quiet room and it was exactly that, but the compromise is the lack of view. I would rather have the quiet night though! The only challenge is accessing these rear-facing rooms requires a climb up one flight of stairs to reach the lift, and that might be a challenge.

Perfect location if you are travelling by train and need to be near the station, a short walk to the port and old town. The room we had (501) was over the courtyard and lovely and quiet with a balcony - staff helped us with our bags to the lift. Big shout out to Colleen - your welcome was fantastic!

Could do with new pillows and working fire alarms but apart from that it was great. Be aware, the area itself isn’t really safe so travel in pairs and be aware of your surroundings. If you have a bus booked before the station doors open you’ll need to catch a taxi to avoid walking through a dodgy park.

We didn't hear any noise from the street. Breakfasts were ok. We appreciated the location just next to main railway station, because we travelled to another city.

There is an elevator, but only for one person and one luggage at the time. For somebody with lot of luggages or someone older the way to the room could be difficult. It's good that you can jump into the train or bus or metro just few metres from the hotel. At the same time you really don't want to stay around Saint Charles because it doesn't feel comfortable.

The staff at the front desk were really helpful. We arrived before the check in time and they locked our bags in a room and informed us about the situation of our room for us to come back. The overall comfiness was good. The location is very close to the train station and bus terminal

The rooms and elavators were small. It is impossible to fit in an elavator as 2 people with backpacks. (1 person 1 luggage / 3 people). The neighbourhood was not particularly “safe” but that might be an overall issue with Marseille :D

I like the location - the famous escalier de la Gare St. Charles is across the street and on the top of the hill the railway station with efficient buses to/from the airport. It is probably the only hotel in Marseille which doesn´t take money in advance from the customers. It was my third time stay this year here and I got better room for the same price which I appreciated a lot.

I was pleasantly surprised by the professionalism of the staff,very polite, on reception, gave me my room way ahead of time, for which I was very happy, so I could visit the city...very clean room,good ac on a really hot day!....bed comfortable,good shower,and a very short walk to the train station. Even offered me a coffee on the way out.....first class...Would definitely recommend.

Absolutely nothing.

Location is perfect for transport links including the main SNCF station and Metro. 10 - 15 minute walk to port area.and the many restaurants and bars (five minutes on the Metro). Great direct link to the Stade Velodrome, again via the Metro.

Hotel could be viewed as a little basic although this is reflected in the cost. All rooms appeared to be accessed by at least one flight of stairs. Not an issue for us as we travelled light for the weekend; I could see it being a problem for some travellers.

The hotel is immediately opposite the train station. We saw people lugging bags up and down the long staircase to the terminal but that isn’t necessary: take the escalator down to the metro, cross the platform, and take the escalator up the opposite side. This puts you out across the street from the hotel. The room was soundproof, air conditioned, and had blackout drapes. The breakfast was basic but adequate, and included muesli and yogurt. Marseille harbor is a short ride away on the metro.

The room was small but typical of European hotels in this price range. Not a great neighborhood to walk in, but there is no reason to: take the metro instead.

Great Location. On the right side of town. Just outside Saint Charles Station. Our party took 7 rooms. All the rooms were clean and tidy. Bed was comfortable. The air conditioning worked well.

The floor fall levels in the ensuite wet shower room were not sufficient to stop water seeping into the bedroom. I eventually had to place a towel in front of the door to minimise this. After Showering, I had to mop up the area. In the scheme of things it was a minor issue, which so be resolved with a shower curtain.

The room meets our anticipation, and it's calm since the window is with the court view. The reception is really nice and showed us the sites to see in Marseilles.

The elevator from the side of our room, starts on the first floor, instead of RDC, but it's not a big matter, the reception helped us to carry the luggage to the first floor.