We came for a 3 night/4 day break from the UK for my daughters 14th birthday. We were on the early flight from London Stanstead) and got to the hotel around 9.30am. The check-in was supposed to be 3pm but the staff were very accommodating and we managed to get a room with very little wait. We were very pleased with the staff and how helpful they were. It was nice to relax and freshen up before heading into the city after the flight, especially in February when the temperature was pretty low during the mornings (mind you it was warmer and sunnier with clear blue skies than the UK - so we did not complain at all). The room was spacious, the bed was a great size for us to share and the room was clean and modern, we were facing a side road but did not bother us in the slightest. The location is great, within walking distance to most attractions and we did not need public transport to get around at all. When you get out of Bonn/Koln airport you buy a train ticket from the ticket machine between 1-2Euros each and put destination (CGN KOLNBONN AIRPORT TO KOLN-ALTSTADT-NORD, DAGOBERTSTRABE 23) you then catch the train S19 (approx 4 stops) less than 30mins. (visa versa - on your return home) then it will be a 10 minute walk to the hotel. The experience was simple enough for us both and we felt safe and area well lit during the early hours we had to travel to the airport. I find it always helpful to put as much as possible to help your fellow traveller) The hotel had a modern, spacious, relaxed restaurant downstairs and we went there on the last night and had the burger (which was huge!! for one) and tomato soup which was delicious. There was no need to book and very convenient for us. All attractions were in the vicinity and we walked around the city in ease, after 2 days were felt confident and knew the area well. We only booked the chocolate museum before we travelled, everything else we paid as we go. 2-3 days more then enough to see Cologne/Koln.

It would have been great to have breakfast included in the room package for the price of the room. However, It did not both us in the slightest and gave us a chance to eat at FunkHaus cafe, Cafe Reichard and Chocolat cafe and got the best pastries at Merzenich as well as the Courtyard restaurant This is all I can think to answer this question!!! All restaurants/cafes highly recommended. I cannot fault the hotel or staff. We had a fabulous short break and glad I did a little short break with my daughter, she loved spending the time with me and seeing Cologne.

Everything was clean and the room was comfortable and quiet. The hotel is located walking distance from the city center which is very convenient for visiting the city.

There could be better communication from the hotel on how to use their parking in advance. Also, the facilities were under construction so we couldn't make use of them.

Staff was very responsive and courteous and attentive !!! Room size was very good !!! Facilities in room was very good !!! Breakfast was excellent and had great variety !!! Commuting within Cologne and travelling outside Cologne facilities available at the main railway station - a 15 minute walk from the hotel !!! Good eating options and supermarkets at the railway station !!!

Location was a 15 minutes walk from the railway station !!! Although taxis were readily available at the railway station !!!

A comfortable hotel with a good location. If you’re traveling to big cities by car, you specifically choose hotels with parking. However, when we arrived, we were told that the parking was full and that they don’t guarantee parking for anyone. Additionally, if you’re traveling with your dog, they charge €50 whether you stay for one day or five days (as someone who frequently travels with a dog, I can say this price is extremely high). Apart from all this, it is undoubtedly a high-quality and nice hotel.

Location was great, rooms were very clean, lift was quick…

The shop in reception should be self serve to avoid having to queue for ages to pick up essentials like a bottle of water. No refrigerator in the room is a major issue for me and water should be a given. There should be more staff on duty in reception during busy periods. The queues and durations at which we were forced to wait were far too long.

The room was very clean and wide. A lot of light inside which is, for me, very good during the day. the bathroom was big, the shower was super clean! I really enjoyed the room.

Unfortunately, when I went to the restaurant for lunch, there were a few ingredients missing, so some dishes couldnt be made and also, cocktails only after 7pm... I dont understand why, people drink cocktails at lunch as well... not a lot of choices for drinks when you take the cocktails out... Also, on my last day, my sister in law tried to go for dinner and everything was already booked! I had spoken with a lady in the reception about the time for dinner and she never mentioned that everything was booked already! maybe some miss comunication...

The hotel is very close, but not too close to the station. There are many shops nearby, both for food and for other products you may have forgotten. The staff is very nice but also professional, offering a smooth check in.

Honestly not very much to say here. The room we booked had a shower that would splash a little onto the floor in front of the shower cabin, but the staff had already prepared a towel for exactly that case, so it is not really a point of complaint, just a little thing to look out for.

Clean, comfortable, modern hotel only about 10 mins walk from the main station and Cathedral. The room was clean and well appointed. Despite being on a busy road the windows kept out all the traffic noise. Good breakfast with lots of choice.

The air-con was operational, but for us it seemed difficult to get the room sufficiently cooled. So the room was a little warm. Also, the reception area had a selection of drinks and snacks you can purchase. (Which is a good thing) However, we bought small bottles of still water and had to pay 3 Euros each bottle! Save your money and go to a nearby shop.

- Location is fantastic, walking distance to station and old town - Fantastic breakfast, big selection and kitchen is open for making omelettes - Beds were very comfy and the room was quiet

- Parking was both expensive & not available (we arrived before 3PM) - Staff not great at answering messages, which was worrying when I accidentally selected the wrong bed preferences (to be fair, they did accommodate when we checked in, so thumbs up for that)

The hotel is very well located. It’s also very beautiful and the rooms are very clean and nicely done.

We didn’t like the lack of privacy of the toilet. It’s fully made of glass and the door doesn’t really close completely so it gives you no privacy in the room. The designer might look nice but we were not comfortable using it.