Free room upgrade, thank you, very clean, not least the bedding, which meant so much, it had a great shower, nice and quiet area with no noisy families nearby, (we're a little older) and the room was lovely and warm on a cold December few days Reception staff were simply wonderful from start to finish, very friendly, helpful and engaging, bar staff in the evenings were also very attentive, thank you

Whilst the room upgrade was so appreciated, the room had no overhead main lights, and we couldn't see a thing, lighting was reliant upon a number of lamps dotted around, which didn't really help much. I would never use the "mini bar" however others might, but not this one, it was virtually empty? No staff around at Breakfast to advise you on how things work, just had to guess procedure

Walking distance to the train and the main hub to all the tourist things to do. Restaurants and grocery is steps away. Very nice clientele and very friendly staff.

The showers!!! Worst design. There’s only glass over half of the shower and you kinda have to go stand in a small corner of the tub in order to not get your floors wet. Also not a lot of light in the rooms. Unless it’s sunny outside, it’s kinda always mood lit in the rooms. But that’s just me.

The service from the front desk especially Alexandra was sublime and met the same standard and even better than I used to have at Hyatt. I made the mistake of booking for 1 person, but she helped me immediately fix my mistake and provided great care. The valet service was great, they don't abuse a high-performance car and just park it like requested. Overall I might consider using Savoy as my default hotel instead of Hyatt for Cologne.

The only thing that I noticed was that the breakfast was 30 euros, which is about 10 euros more than I'm used to at Hyatt. Just for that reason, I didn't take the breakfast option during my stay. Since I didn't use it, I can't say if the price-quality ratio was fine.

A hotel in a very good location, close to the city centre, yet very calm and cozy. Hotel Staff is very welcoming and helpful from the very beginning. They provided me all the information and services I needed. I didn't use much from "extras" but whatever I used, it was excellent. Also, wifi worked as intended, that wasn't super important, I will definitely come back to this hotel and share a word of mouth with my peers.

I can't find any major issues. My stay at Savoy was truly great.

I enoyed all aspects of the hotel. I also received an upgrade to a deluxe room which was nice. The bathroom facilities were excellent and the breakfast room and spread was outstanding. The front office team & concierge were top notch too.

No doorman to assist with the luggage or the daily friendly chit chat which would have made the stay at the Savoy even more luxurious

Room had a great design, comfy and adequate for 1 person. Service was absolutely fantastic, really friendly staff. Location was convenient. Super quiet room despite being close to the main station.

The pillow was rather flat and uncomfortable. Would've preferred separate shampoo and shower gel given price. Continental breakfast was rather limited in choice given price, would've preferred more warm options.

Room was spacious, lovely, super central and pretty quiet overall. It was nice to work from the bar lounge while I waited for a flight after checkout and the staff were quite friendly and helpful. Design aspects of the hotel were interesting and I liked the toiletries provided. Bed was super comfy! I really would stay again for a trip on my own. Room service food quality was top notch.

I wouldnt feel comfortable sharing a room because the bathroom door isnt a solid door but just a sliding piece of milk glass so it wouldnt offer enough privacy in my opinion but it’s perfect for staying on one’s own. I could hear the trains a little so i wore earplugs but to be honest im a super sensitive sleeper and the room was super quiet overall. I think in general shag carpet is hard to keep hygienic - my room’s carpet seemed super clean though. Would recommend for the hotel to charge less for the room service fee or state it on the menu at least. i believe its 7-8 euro per room service order.

The staff and the hotel are all top notch, We felt that for the price things like room service and a tea and coffee facilities should be included in the room. Overall the hotel is excellent!

No room service and jo tea or coffee facilities in the room

The people at the reception are super nice, polite and helpful. The room was clean and tidy. The location is great since is just 5 minutes walking from the train station, though the surroundings are not really nice, specially if you travel alone. But this is more a fact link to the city rather than to the hotel.

The neighbourhood is a bit crappy, though not dangerous. The breakfast was too expensive, 30€!

We stayed in one of the apartments. It was very clean, spacious and comfortable. The hotel is within walking distance to the cathedral, the river, and the old town. The staff is very nice and helpful. We had a comfortable stay and really enjoyed staying at this hotel and definitely recommend it to others.

The fact that there was a 10 euro charge per night for a baby cot. Also, the parking is very expensive.