The staff were very accomodating and helpful, printing tickets, giving recommendations and advise and offering to store luggage if needed. I stayed on Floor 2 which was recently renovated. The room was lovely, warm, modern and had very basic appointments.

Due to ongoing renovations there was a bit of noise during the day (nothing at night) so was a little distributive but to be expected and did not detract from the overall experience. The internet signal was weak, and sometimes dropped out but was goon when connected.

it's all about location. Right next to the main station. No noise thanks to soundproof windows. Rooms clean, bed very comfortable. All staffs very friendly and helpful. The hotel is no longer part of the infamous Novum Hotel group, but rather a family operation now. Most of the rooms have been renovated recently.

The room was really tiny and simple. No Aircon, which could be a problem in summer. The price was rather high for what you get, you pay for the location mostly.

Location was perfect, next to the station, breakfast superb & room was cozy. Real value for money.

Location and front end desk people are topmost

I worked myself in a 4 Stars Superior Hotel and I have to say that everything was perfect. I stayed at 2nd floor and the room was new renovated, nice furniture and comfortable bed. The Window Was faced in the street but we didn't Heard anything from outside. Right out at the u-Bahn and the Train Station, 2 min walking to the shopping street and 2 stops from the City Center. The guys from the reception were really nice and helpful, especially the guy from Balcan. I wanted to stay one more night, but unfortunately was fully booked. I will come back in this beautiful City and I will choose this hotel again.

great location. close to everything. well connected

The location was excellent, especially as I took a train there. There is actually an underpass that pretty much connects the rail station to the hotel, if you know how to find it (it is not at all easy!!). I wish I had as it was raining heavily when I arrived. The staff at check-in were excellent and very friendly and helpful.

The bathroom shower drain smelled and needed treatment. The toilet sink tap was cold only and dripped. Overall the hotel rooms looked a little tired but it was in a lower price point than other options, so it was to be expected. The breakfast was adequate. Not a lot of food put out or many options, perhaps to avoid waste.

Great location being across the street from the main station. The main shopping street is two blocks away and the opera is a short walk across a park. The hotel is comfortable and the staff helpful. The breakfast has a good choice of food on offer and is served in a large room - no problem getting a table. The room was quite large and was quiet thanks to the double glazed windows - open the window and you will appreciate the difference! There is no air conditioning but a fan is in the room. I stayed in summer so I put the fan on the floor and left it on all night, enabling a good nights sleep each night.

I was satisfied with everything and have no complaints.

Staffs are friendly during my stay and helps me when there is a problem. Room was clean and everything works well

The hotel was very close to the train station and the rooms were recently renovated. Everything was clean and new. The breakfast had a lot of choices for meats, cheeses, breads and jam in addition to coffee and juice. Overall this was a good choice for finding a good value near the train station.

The rooms are small and the street noise was loud if the windows are left open. We were able to sleep better with them closed and still stay comfortable in the room.