We were very pleased with our stay at this stylish boutique hotel. It is located smack dab in the heart of things, just steps to restaurants, bars and shops. Although other reviewers had mentioned problems with the noise level, it was not an issue for us. We actually had the pleasure of staying in two different rooms, the junior suite and the city suite. They were both very nice, sparkling clean with comfy beds and powerful showers. We did prefer the junior suite slightly, due to the private sauna located on the balcony and the view of Mount Esja and the bay. The folks at reception provided outstanding customer service. They were very friendly, warm and welcoming, happy to give recommendations or directions. A big shout out to Yingying, who went above and beyond for us. We look forward to our next stay at the Ion City Hotel and recommend it highly!

Everything was great!

The receptionist was incredible. She was so helpful, she gave us a list of great food places and was not wrong about a single one of them. The room was the best room we have stayed in. Everything was within walking distance and all the places were so close we were able to do so many things every day. The whole hotel was clean and beautiful. And you can not beat the view from our sauna/balcony. The bed was comfortable and faced the ceiling to floor window. Perfect view every morning. The shower was a steam shower and was nice and spacious. My husband and I always shower together, so it's hard to find a shower that we are both comfortable in.

The sign outside could be bigger. It was roughly the size of my hand. Printed on the window facing the sidewalk. But if you research where you are staying beforehand, you can have a better idea of where the hotel is.

Lovely room with a nice view and great amenities. Really enjoyed the stay. I was very positively surprised by the design.

Staff at the reception was unpleasant and couldn't say a single word in Icelandic. I was expecting better service for that price. That was the biggest disappointment I faced during my stay.

We had a very warm welcome from the receptionist. He was very helpful to make the most of our short stay in Reykjavik. The hotel is located in the heart of the old town. Nice modern rooms. Everything you need for a short stay. We didn’t have breakfast not sure if you can.

Nothing for us but be aware that there is quite a bit of noise from the street and surrounding bars. We stayed at the ION on a Thursday night. Don’t know until what time the bars where open cause we fell asleep at 11pm.

The Hotel is in a great area, it is one road away from the rainbow road and is right in the heart of bars and restaurants and shops. It is a beautiful boutique hotel. On arrival we was greeted by 2 lovely receptionists who checked us in quickly and gave us great recommendations for places to eat in the evening and booked the restaurants for us, we was given a complimentary glass of prosecco on arrival. The rooms also have a small complimentary mini bar which includes a beer and coke.

Nothing

Great small hotel in the middle of Reykjavik. A special huge thanks to Virginia at the front desk who made our stay even better. We arrived very early from the airport and she suggested a great bakery close by to get something to eat and kept us entertained until our room was ready. Ion - if you're listening she's a star!

The room was a bit on the cold side. It turns out that there's a heater under the window seat that needs to be manually adjusted. Didn't know this until Virginia helped adjust it for us.

The Suite with the City View had an excellent view out of the 5th floor window. It was a particular spacious room, so plenty of room to relax.

Room seemed very hot, was not a clear thermostat. Think the radiators had to be turned down individually in the end. Got very confused with the light switches and what lights they actually controlled.

Bed is comfortable, shower was good. Location great. Virginia and Renatis (?) were fantastic.

The fridge could be larger. No ice machine available although the front desk could bring some to the room. Very limited TV stations.

Room was almost a little small for two people but you can manage for two nights. Shower was needlessly big though. Gets noisy at night as it's located on Reykjavík's main street.

There was no shower gel in the shower and we only had 1 bottle of water and Pepsi each. Also only one Nespresso capsule.

The facilities were very nice, the sauna is amazing

This was our wedding night and the service was not good enough for the money we paid for the stay. 1. We asked to check in early because i wanted to get ready there if possible and they told me they could tell me if I could the day before, noone told me anything. 2. There was no small note or anything wishing us congratulations. 3. We paid a lot for the room and the room was not even cleaned or the bed was not made on the second day because they told us the cleaning staff only stayed until 4 o’clock. 4. The minibar was not cold and also empty. I know these might seem like small details but they all matter on the overall experience.