I loved the view from the bf room, the room was lovely and the peaceful atmosphere in the hotel was great. Staff was friendly and had the right level of banter

When we needed a GP, the reception wasn't very helpful or showed any sign of concern for the person's wellbeing. A small thing regarding the staff in the brasserie, lovely people. But there are some small things that were missed and with a bit of mentoring can it be fixed. I shared a twin room, the space between the beds was nothing. When I turned towards the middle of the bed I would be face to face with the person in the other bed

The facilities and location

There was no availability at the spa .I think for a 5*hotel I should’ve been fore warned….There was no apology from the spa staff .We stayed two nights , the first night we ate at the brassiere as we had intended eating at the Italian restaurant the following night but it just closed with no warning…we were told we didn’t have to book…it seems that it just closed because it was a Monday night and sometimes that happens….appears unreliable.We booked a standard room and I found it strange that you couldn’t open the wardrobe fully as the door banged against the locker . Overall I really loved the hotel but some aspects in need of an improvement

The room was comfortable and the pool, sauna area is excellent. Well laid out gym that caters for all needs. Dinner was nice with efficient and friendly service. The setting is as good as it gets. Good breakfast options and the dining room provides an amazing view of the lakes and mountains.

No real instruction or welcome at check in. The bar area is small and the library seating isnt comfortable to sit in for any length of time.

Everything, the most incredible place we’ve ever stayed. Stunning views Staff were all excellent especially Matthew who made a special effort as it was our honeymoon, everyone was so friendly So many food options and the food was fab and lots of drinks and cocktail options Spa was gorgeous Every part of the hotel was spotless

Nothing

Fantastic spa facilities. Some of the staff were excellent , full of humour snd friendly . The car park attendant and restaurant staff were good.

A minority of staff were inexperienced and unfriendly . We had a long wait for our room and no apology or drink offered and the receptionist was unfriendly and unhelpful.

Stunning room. As we would just gotten married we were upgraded & greeted with a chilled bottle of champagne! Staff were wonderful & the spa was divine. The weather was the icing on the cake!

I loved the decor and the attention to detail. The new refurbished rooms are simply stunning and very comfortable. I had a spa treatment from. Elanor which was one of the best massages that I ever had.

Nothing

The breakfast was excellent and the view from the breakfast room was brilliant. The view from the room was great and the balcony was a treat.

Nothing - every thing was fabulous! We had a great time.

Incredible views. Amazing facilities free of charge including an outdoor heated pool and ponies. I could not fault the staff, everyone we encountered were both kind and helpful. Every moment felt luxurious.

N/A

Food facilities staff excellent 👌

The veranda was littered with bird droppings Did report it on checkout its not something that can be controlled but it needs to be kept an eye on !