I was allocated a large sea view room which I wasn't expecting but was very welcome as was the reception I received from the hotel Staff. Had a small mishap when the shower curtain fell on me whilst I was showering but no damage was done. ad an superb meal in Le Experience Restaurant in the evening and at breakfast the following morning.

The Lift is very small and old fashioned. Shower Curtain needs to be more substantial.

Lovely old fashioned hotel. The staff were very accommodating, pleasant and helpful. Nice room on the third floor accessed by a wonderful old lift if you didn't want to use the stairs. Large. clean, well supplied bathroom with bath and shower and plenty of hot water and good quality towels. Heating in the room was easy to adjust. Useful multi plug for charging laptops, phones etc. Fresh milk available in the room on request. The hotel was situated at the far end of the promenade which made parking easy. It would have been difficult to find a space further into town.

The attached restaurant was not part of the hotel as such but breakfast was served there. The first morning breakfast was cooked to order and was great. The second morning was a buffet, as it was the weekend, and this was very tired by the time we got there. We didn't get breakfast on our last day as we had to leave for the ferry and no arrangements could be made to have anything earlier than 8am.

I had a fabulous stay with a couple of friends. The staff were friendly and very obliging. The rooms were very clean and comfortable. The breakfast was super all in all a very enjoyable experience, would highly recommend it.

My friends and I had a couple of evening meals here. One in the bar and one in the restaurant on both occasions we had a very lengthy wait on the food being served.

Well positioned on the seafront, only a little walk into Douglas. The staff were always very helpful and the rooms were very comfortable and clean. Breakfast was a good sized buffet and staff always friendly and helpful. Restaurant food at L’Expérience was also really nice.

Nothing! The only thing that would have made it even better was if there was allocated parking, but there were usually several parking spaces available on the opposite side of the road we could use overnight, and reception were kind enough to provide a parking disc for us to use.

Location was excellent, convenience for travel by bus, near to the electric railway, horse tram. Staff were always friendly, helpful including in the restaurant. Breakfast was also excellent except once when it was not as good - probably nearer the time of finishing. Room was spacious - we couldn't get the Seaview room and bathroom was nearly as big as the room! Also got 3 day travel card which I would recommend for use on Buses - very frequent in this location into Town, electric rails, Mountain railway and Steam Railway. Opposite the beach helps for walks and also has pubs nearby!

Room curtains were difficult to draw close so light was coming in. Shower was powerful but head could have better options for even shower. Tried to book Seaview room which would have made our trip excellent, but had to cancel this as it had no private shower.

The room and ensuite were a great size. The bathroom and bedroom facilities were excellent. The bed was extremely comfortable, able to enjoy a good sleep 😴. Breakfast was very good, and well cooked. All the staff were very professional, and made us feel very welcome

Not enough teabags and milk in the room. Maybe there could be smart televisions in the rooms

Location good, and had a room with sea view as requested. Room cleaning was very good. Staff very friendly and efficient.

The breakfasts were not good, as food left in heating trays rapidly cooled and dried out, and choice was limited (for instance no continental breakfast option which would have sorted out the poor hot storage). Coffee was always lukewarm, whereas tea was hot and freshly brewed. The restaurant was closed on Sunday and Tuesday, and bar snacks only offered. We had one meal which was tasty and well presented, but had to wait 45 minutes between courses. Wonderful vintage lift was fun, but anyone with the slightest claustrophobia should ask for a first floor room.

The hotel was centrally located to visit any part of the Isle of Man, the decor was lovely and true Regency style, my bedroom on the 4th floor was quiet, comfortable with a shower and tea making facilities, free chilled bottled drinking water, tv and DVD player. The lift was small and quaint but did the job. The restaurant was superb with a good choice of dishes. Bar food, which again was beautifully cooked and presented was also available. My only criticism would be that it didn’t have it’s own car park but I understand that this probably applies to most if not all the hotels along the Promenade due to the fact that when these hotels were built, around the 1890’s, car parks weren’t thought of and also there is a sheer rock face behind the hotels making it expensive or impossible to build backwards. All in all, helpful staff, lovely building and excellent food.

Car parking, see above.

Fabulous hotel, delicious breakfast in a beautiful dining room Room well appointed and kept very clean, bed extremely comfortable! Mini fridge a bonus with free bottled water Tea and coffee Situated at far end of prom , a pleasant stroll from ferry terminal and town centre but well serviced by public transport links including the horse pulled tram Fabulous pub 5 mins walk away, also electric tram terminus

Hair drier! Bring your own as it is one of those situated in the bathroom that takes an age to dry your hair!

The staff were all very helpful and friendly. The breakfast was very good. The building is beautiful with many period features.

Unfortunately the hotel is looking quite tired, our room had very worn carpets and curtains, stained bedding and shower curtain and dirty paintwork. We had a lovely sea view which was obscured by extremely misted windows. The cleaning staff do their best but a lot of updating is needed.