1. Excellent location in the heart of Florence next to the Duomo. We were able to reach Duomo, Pizaa de Republicca and de Signoria all by walking distance, also the central market was close by 2. Very good breakfast (buffet) but not so rich options. okay

1. Pricey compared to the size of rooms, and facilities. Nothing is offered in the toilets except the wall-mounted 2-in-1 shower gel/shampoo and hand lotion. 2. Had to wait a long time for check-in. booking.com mentioned 2PM check-in while they said their check-in time is at 2:30 PM 3. we were given far rooms 4. Cleaning wasn't perfect, I found a black T-shirt that belonged to a previous guest under the table, and the toilet had some hair. 5. The smallest room I had stayed in in Italy ever!

Location, cleanliness, friendly and helpful staff

No shelves, No place to put your belongings, so you have to keep everything in your suitcases as if you are staying in a dorm and not in the hotel for more than $400 per night. There is a kettle for coffee/ tea, but no cups or glasses, or spoons. They just put two cheap flimsy paper cups, which can’ t hold hot liquid and impossible to hold in your hand. Tissue, body lotion are not provided. That all mentioned, leaves you with an impression of a cheap place, not a $400+ room in a good hotel

Location excellent. Breakfast good.

The room was very small and a bit tired. The bathroom could do with updating.

Location is superb!! 5mins walk to Duomo. We walked everywhere & can come back to the hotel to put our shopping since the location is so central! I want to compliment a front desk staff, Larissa. She's the one who did check-in for us. She's so friendly &warm & it made us so comfortable even before staying. Unfortunately we didn't see her the next few days. On the last night of our stay, my daughter got several mosquito bites on her face & arms (we kept the windows open as no aircon is provided in the rooms during winter season). Larissa immediately brought some insect repellent to us & fortunately they kept the mozzies away

Nothing

Location to the train station and centre of the city.

Size of the shower cabinet and nowhere to place products other than on the floor. We found the room to be overly warm and the air conditioning adjustment didn’t help.

I would like to thank you to all the staff at the reception. They are wonderful. You guys made our stay more special. I’m sure my baby loved them too. I felt so welcomed. The location was also perfect for tourist. Everything is close by.

The location of the hotel was amazing. 2 minutes walk to the Duomo and it was so good that we could make a break once in while in the hotel. The staff were super friendly and made us feel so welcome. We appreciate that a lot. The breakfast was complete and delicious. They had several extra pillows in the closet which is necessary in my opinion for people who may like thinner or thicker pillows. The mattress was also very comfortable. I really recommend this hotel. I have stayed in B&B hotels and I can say their highest priority is your comfort. Would choose B&B hotels again...

Breakfast, the breakfast staff, clean room , the bed was comfortable and the best of all is the location.

La tassa de soggiorno. On municipal website says the tax should be 4 or 4.8 per day and they have a sign on their desk saying it is 7 euros per day. So we were charged 7 euros per person, for each day.

Location of the hotel is best and the customer service was top notch. I just made one comment that my room was bit small (which actually was a good size for 2 people but we had our 8 year old with us for us it was little small but the views were amazing). Hotel took my comment seriously and gave us an upgrade to a junior suite, which normally biggest of the chains dont do. This was the best thing ever. Shows how important guests comfort was for the hotel. For me this gesture made hotel 5* A big thank you.

Food options within the hotel

The location of the hotel was spot on. Close to the Duomo (obviously), Uffizi, bridge across to Palazzo Pitti, all within a few minutes' walk. You really felt you were in the heart of this beautiful city. Plenty of places to eat, drink and shop nearby. The breakfast was outstanding with hot, cold, sweet, savoury, gluten free and vegan options with a terrace outside. The room was clean, modern and comfortable with a refreshing hot shower. The staff were polite and welcoming and reception is manned 24/7. We would definitely stay here again - the location is a winner.

The A/C unit was controlled centrally so for most of the time it was on 'fan only' mode, which was frustrating in the hot weather.