The location was perfect and was in walking distance to everything. the room was very very clean and very modern. the staff member (Daniel) was very professional, helpful, always has a smile on his face! the hotel main gate is locked all day long and it opens using your room key, although the front desk never disappointed us when we had shopping bags in our hands, they’d open the door from their side remotely.

the room we choose was very small, but that was expected because the photos in booking showed exactly the size of the room. this room is perfect for a solo traveler or two if their luggage/bags where small, one large suitcase would be fine, but i would not recommend 2 larger suitcases in this room. we will stay in a bigger room if we luckily stay in Florence in our future holidays.

Good location hotel; most must see destinations within walking distance. Very friendly staff, who greet you friendly, recognize you and are very willing to help out if needed. Good size, clean rooms. Good (strong) shower. Good choice hotel if you prefer a more modern hotel, compared to other hotels in Florence. The room was quiet and windows could be opened at night. I would definitely recommend this hotel!

I found the wifi a bit slow, but still very doable. The breakfast buffet was nice, I could see there are many options, but unfortunately quite some items were not refilled, with (almost) empty plates/bowls thereby limiting my options, whilst it was only 8 AM at that time! I was not a fan of the coffee that was served at breakfast, while I usually love the coffee/espresso served in Italy.

I was warmly welcomed by Daniel, who was very helpful throughout our stay. He answered questions, looked up information about places we wanted to visit, and helped us make a dinner reservation for Saturday night. Everyone I came into contact with was kind and helpful. The location was excellent - very close (5 minutes walking) to the Duomo, and about 10 minutes walk to the Ponte Vecchio. It was also centrally located to other sights. They also have a free bottle of water that can be refilled, as well as a snack happy hour, which was a pretty neat concept. This is definitely a place I would stay during a future visit.

The room was pretty small, which is on par for many places in Europe. The bathroom was also pretty small. However, I was able to get a king bed, which was very comfortable, and the room was well-appointed even though it was compact.

The Frame Hotel is a cool hotel convienently located in Florence. This hotel is only about a 10 minute walk to the train station and within walking distance to the big attractions in Florence, we never needed to take a taxi. The hotel decor is so fun and embraces its history with the Mona Lisa. Everyone working at the hotel was very friendly and helpful. We booked a family suite and found it to be a little small, however the use of space was very practical and made the small space funtional for a family of 4 with a lot of luggage. Though small, the rooms were very clean, which we value more than having extra space. I would recommend the hotel breakfast, it is convienent and had a nice selection of assorted items. We would stay at the Frame Hotel again and would recommend it to our friends.

First of all, the location of The Frame Hotel is awesome. During our summer trip, it was the best choice (please note that we stayed in more than 5 hotels during that trip). The check-in time was at 2 o'clock, but we arrived early at 12. Despite this, they provided us with a room by 12. The room was very clean, and the staff were incredibly helpful and friendly. There was enough space for our luggage (we had 3 bags). Additionally, there was a snack time from 5 to 6 o'clock, which was available for all hotel guests free of charge. In one word, everything was perfect.

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We loved this hotel. From the moment we arrived we were made to feel welcome and valued as guests. The chap on reception was incredibly helpful, and gave us lots of information, and the very interesting history of the hotel. Our room and en suite was super clean, lovely big, comfy bed. Lots of hangers for our clothes. Lovely big shower. The hotel was in a great location, only 5 minutes walk from the train station, easy to find, and 2 minutes in the other direction to the Cathedral. It was on a busy street but all the rooms are soundproofed, so it was really quiet. The breakfasts were excellent, lots of choice, and as much as you wanted. The hotel was quirky, and beautifully decorated, and had a really personal feel to it perhaps because it hasn’t got that many rooms. Fabulous building, great decor, lovely, helpful staff, excellent location - brilliant!

The only thing that could make it any better would be if there were some shelves in the bathroom to put our own toiletries on.

The hotel has an amazing location, the tram to the airport is a couple of minutes walk and also all main attractions. Everything is modern in the hotel and offers the greatest comfort. Especially the staff is amazing, Margarita did everything she could to make our experience also at breakfast time unique, warm thanks to her! There is even a free snack and drinks in the lobby in the late afternoon.

The hotel was in a great location, and had a very friendly and attentive staff. The room we had was very spacious and the bed was comfortable. We were on the send floor facing the main street in front of hotel, but you would've never known it based on sound proofing rooms. Our room was extremely quiet.

The breakfast could've been a little more robust in terms of number and differentiation of offerings. Also, the coffee could've been much better, at least in comparison to other hotels we stayed at during the same trip to Italy.

property is at the center. good location and 5 mins walk to the central station. helpful staff. we had a duplex apartment for our family of 5 with 2 baths n a jacuzzi in the private terrace.

only complaint is that, they have this complimentary drinks, coffee and snacks at 5pm. but there was nothing - no coffee, diluted pre made tea and dry dead croissants. They said coffee was chargeable !!!!! we were waiting at the this floor for 20 mins and trying to find someone, no staff helped us. I would rather not advertise about this complimentary stuffs at all !!!!!

We stayed for two nights when visiting Firenze on holiday. The staff was incredibly helpful in all respects at all hours of the day and night (including helping late at night when we accidentally screwed up the code on the safe). The location was excellent -- a short was from the train station and convenient walking distance all around the historical areas of Firenze. We would certainly recommend this for any visitors.