I had such a great time staying here. There are two main reasons I chose this hotel. First is because the room size is bigger than 200 ft2. I used to take room size for granted, but you have to check when travelling in Japan because sometimes their rooms are super tiny. Second, this hotel is very conveniently located near the Hiroshima Station. Not only does it take you only about 10 minutes to get to the station, along the way there are many food places, groceries, and, most importantly, electric bike rental stations. I used bikes extensively so it was great that there was a station just by the hotel. Those were things I looked for, but here are the things that the hotel came with. First, laundry facilities. Now, that might be common, but what's cool is that you can monitor the laundry status from your room's TV. That means that you don't have to hang out in a dinky laundry room. Not that their laundry room was dinky lol. It even has a vending machine. Another option was you could hang out in their onsen (that's what they call the public baths, right?), which was their second bonus. That's right, this hotel has their own onsen, which was free for guests. Third, they have a nice breakfast buffet in the morning - and, again, you can check how busy the restaurant was from the TV before going downstairs. Fourth, have I mentioned the TV? Besides being able to check on the status of the laundry and the restaurant, the TV also comes with a selection of movies and cartoons, even international and foreign ones. Although, everything was dubbed into Japanese so that's that. Fifth, for the coffee heads, the room comes with its own coffeemaker! Lastly, it's worth mentioning that they allowed me to check in early, although understandably I couldn't get the room until later. Which didn't matter cause I'm happy to tour the city since they happily stored the luggage for me.

My husband and I had a normal sized room with a double bed and bathroom. Bed was on the smaller side for two larger people but it was still acceptable. I would give 10 if it wouldn't be for my brother.

My brother slept in a single room. From the photos it looked like a normal room with a shared bathroom but it wasn't a room at all. He told me it was one of the most uncomfortable experiences he had and he really likes kapsule hotels. And please, if you have room with 2 people in it add 2 quilts into the bed. I hate places where they expect from two people to use one blanket.

Friendly staff who made us feel welcome throughout the stay. The room was very spacious for a Japanese hotel. It is located only about a 5 minute walk from Hiroshima Station. The breakfast was standard. They also have two washing machines and dryers available which was great. The onsen facility was also good. Overall, it was a fantastic hotel to stay at and we'd happily return there on our next visit.

The only minor inconvenience was the windows to our room. You couldn't see anything out the windows as a film had been placed over them which is probably to ensure privacy. But obviously you aren't staying in your room all day as you're out exploring, so this isn't too much of a problem.

It is a hotel with a hostel floor. Though it is a floor with shared rooms (men and women were separated), you had your own room. I loved having so much privacy! Everything was super clean, they had an onsen I sadly couldn't go to due to my schedule, everyone was provided with slippers and enough towels and a pyjama. The pyjama was so comfy! Absolutely loved it. I had a upper bunk bed and normally I have issues with those. This was the first accommodation I didn't have problems going into and out of my upper bunk bed. The bed was so cozy, I felt asleep immediately after I had arrived! The hotel is just a few minutes away from the train station. You can see the train station from the entrance of the hotel. They provide a wide range of amenities in the lobby and they have bending machines, so you can stay in your comfy pyjama and never have to leave the hotel. Each room had a huge TV, which is very exceptional for a hostel and such a cheap price! The breakfast was Japanese and super delecious! They provide you with a booklet of what the hotel offers, they even keep your luggage after check out. Sadly, I only stayed for a night. I liked the city and the hotel was amazing! I will definitely come back! They treat hostel guests like hotel guests, I wonder how they treat hotel guests then! This hotel is a MUST BOOK when you are in Hiroshima!

Hotel is new, in a good location, washing machine, Japanese breakfast was great or my husband like their homemade toast very much. Matcha latte in the coffee machine. Self check in and out at front desk.

Beware of the scam message in English sent in chat from this hotel asked you to pay and if not, your booking will be cancelled! No reply from their staffs when I paid and they only reply to my message few days before my check in date… all messages are in Japanese only said I have to pay again in the property. I am still chasing back my money from booking until today.

Trust hotel is just a few minutes walk away from Hiroshima central station. That being said, its easy to travel to and from tourist spots around the area. You can get to Miyajima island which is btw one shouldnt miss when you are in Hiroshima, in just under 50 mins. The room is generally bigger than most room I have stayed at in Japan. Breakfast is included in room rate buffet style. They have a laundry area and I really appreciate that you can monitor your laundry time on their TV. TV is modern too and you can cast your phone to it, they offer free movies on their TV too,its like a mini Netflix. They have free rental of stuff like hair iron, iron and many more. They have Dolce de gusto inside the room. Staff were nice and helpful.

Breakfast was the same everyday. It lacks variety for people staying longer than 2 days. Other than that, lovely hotel.

Great location, just a short walk from Hiroshima station. It was helpful that guests could store their luggage there before check in and after checkout. I stayed in a top bunk room. It was small, but very cosy and clean. The included buffet breakfast exceeded expectations for the price. Also loved the bath area, open until midnight.

The place has little to fault but the quality of your stay really depends on the other guests. The folding door to the room has no lock and is quite loud if someone slams it. You can also hear everything if someone is talking on their phone. Wouldn't recommend for light sleepers or people sensitive to sound.

The hotel is located nearly 10 minutes walk away from Hiroshima station, which made it very easy to reach either after day trips or after visiting the most popular sightseeing spots. The breakfast had a lot of variety to it, so everyone could find something to their taste. The hotel itself was probably the best one I've stayed at so far. The room was more spacious than I expected it to be, which was very welcome with bulky luggage. The interior of the hotel, passage ways, rooms and facilities looked very clean, new and modern, which was a pleasure to eyes, and it was always nice to go back to the hotel after a long day. The staff was also super helpful and responsive and helped me to solve all the issues I had. Once again, thanks a lot for everything! I will definitely come back to Trust Hotel if I come to Hiroshima again. :)

Nothing to complain about

I stayed at the hotel on the first day, and the last two days of my cycling trip. I had booked a single room and even though I had arrived earlier, I was not allowed to check-in till 3pm. However, the staff was kind to allow to leave my luggage while I headed off for lunch only returning at 3pm to check -in. My room was simple but clean. However, you may want to indicate for a non-smoking room at the point of booking as I was probably given a smoking room from the unmistakably cigarette smell that welcomed me the moment I opened the room door. The room came by pj, disposable slippers, toothbrush, and small sachets of body wash, shampoo and condition. If you want to shower more than once a day during your day - you may need to ask for more sachets. Alternatively, you can use the male, and female public bath at the basement of the hotel, but the bathing facility is only opened for use from 6:30pm to 11pm. As for the public bath, it was not big - probably big enough for 5 persons to soak in the bath at each time with enough space before us, and without feeling awkward. However, the cabinets where I had store my clothes in after undressing - there was a smell of dampness. I had problem communicating with the front desk staff in English. It was only during my 2nd stay at the hotel later in the week when one of the staff mentioned that she is a chinese national and that was when I was able to communicate better - in Chinese. The room came with breakfast. It was your typical Japanese breakfast - buffet style - of rice, miso soup, salad, meatball, natto, sausages, simmered vegetables, numerous pickles and sides dishes. They have toast too if Japanese breakfast isn’t your thing. It was simple but adequate I would definitely stay at Trust Hotel if I ever return to Hiroshima, and I would not hesitate to recommend friends to stay there too. It is conveniently located - about 7-minutes walk from Hiroshima Station.

The capsule/cabin dormitory room was the best I stay in. I was expecting just a bunk bed but got a bit more than that as well. I also like that they have the toilet and the shower in a room together. 4 shower/toilet together in the girl cabin.

I’ve read the reviews before booking this place and they mention about loud noise of the folding doors which I can agree with. To be honest this should be an easy fix if the hotel put a reminder next to the door to telling people to close it quietly. I on the other hand wasn’t to bother by it since i sleep through.