Very nice hotel, good bathroom, many nice supplies for face and body. Renovated rooms. Great comfortable bed. Most of the staff are really nice. About 20-30 min walk to the historic places and centre. About 10 minutes by Metro.

My stay was on April 2024 and next to the building was a long term reconstruction, so it’s noisy in the morning. Hotel didn’t seem full, so I think for a long stay, they could have place people on the other side. Unless you are a morning person, then it doesn’t matter. Cleaning starts really early, so I had no chance to sleep from 9AM. They do their job really well, rooms are spotless, however, I couldn’t rest, because the cleaning next door happened at least three times during my stay. Vacuuming, slamming doors and etc.

Unlike most hotels that have a bathroom unit, the separated toilet and shower facilities are a unique feature of the hotel. It makes for a comfortable stay for two or more people. Even though I checked in around 20:30, I was offered an upgrade to a larger room (obviously this depends on availability), but this was a pleasant surprise. The location was superb- right around the corner from Shinkaichi station and a 10 minute walk to the JR Kobe station. On my next stay I am looking forward to see more of the neighbourhood.

While there was a drink service available until 22:00, I was hoping to have a coffee in the morning. I suggest offering the drink service in the morning as well, or leaving an instant coffee packet in the room (there is a tea kettle).

Good for its price, nothing much to say. I liked the fact that you could easily get extra pillows at the reception.

Not as easy to access from public transport as I would have expected - although that's more due to how Kobe metro lines work. It still next to a fairly large station, but if you're trying to visit around Kobe you'll find Google Map often telling you that walking to a station that isn't the closest is often faster than using the one next to the hotel.

3 mins to train station 新開地, supermarket and lot restaurants around the hotel. Allow you have extra pillows, teeth brush... at the lobby. Give you new towel after you put your used towel and rubbish bin outside your door.

Free coffee only supply at evening15-22. Most people need coffee at the morning. Clean up the at every 3 days after you checked in.

Simple but good breakfast. Beds and pillows were comfortable. The room was clean and the staffs were friendly.

This is not the hotel fault but the booking system. I booked a room for 2 adults and 2 kids with breakfast but breakfast for kids were not included(did not state or did not state clearly on the booking page.

Great looking hotel with a great room. It all feels very new. I liked the almost new looking expensive air filter machine in my room. The staff were nice and the location was in walking distance of the main attractions.

Nothing of note.

staffs always support

their policies make up rooms every three days and i stay three nights so my room never clean hahaha but it’s good for environmental reasons

The room was spacious beyond expectations, clean and comfortable. We arrived at the hotel early and stored our luggage before starting to explore Kobe. Friendly staff, good service.

nil.

Very clean and pretty

Very small

Not Make a tea facility.water bottle not supply.I came to jambo ferry. So far is 4.5 km to ferry terminal