We used this The Grand Nikko Awaji for visiting family recently moved to Awaji. The room was stunning and the view exceptional. While researching the Grand Nikko English website, room selection and planning our mode of transport from the airport, we found that it was not as comprehensive as the Japanese and not being able to read Japanese was a problem. We phoned the hotel and the wonderful CRM manager Y Uchimizu went above and beyond helping us get organised with transport and room selection. The bed was comfortable, room spacious, balcony accessible. Bathroom was fabulous with good shower and bathtub. Western breakfast was average, with poor variety, cold eggs, non-crispy bacon, no wholemeal bread assortment, . My partner loved the Japanese breakfast, which she said was delicious in every way and had great variety. Coffee as often in Japan was mediocre.

The breakfast. The coffee. And would have really appreciated free access to the swimming pool. We were sad not to use it.

The JR Expressway bus stop is in front of the hotel which was very convenient. From the time we stepped off, we were greeted by the most welcoming, smiling, lovely staff we have encountered! We were allowed to access our room hours early and it was so appreciated. It is certainly an older hotel, but the room we stayed in was immaculately maintained and clean. It was a huge room. I’ve never stayed in a room in Japan that included a luggage/dressing room! The hotel is set amongst very interesting architectural designs, and has a buffet breakfast and lunch, which we took advantage of several times. I’m vegetarian and appreciated the signage on the food indicating allergies. The bed was heavenly, with extra pillows. There’s a great gift store on site to buy gifts for family. But the true gem of this hotel is its staff. Everyone we came into contact with were just truly lovely people. The young fellow standing out in the cold on the curb helping people into their taxis etc was such a sweetheart.

If I had to nitpick, I would ask for a changes to the buffet so that if a customer is eating there for several days they will have new things to try. The price was pretty high but I did end up eating very similar meals at every sitting, due to being vegetarian.

The views were perfect and the compound was really large and nice. The bed was very comfy and we chose the king size bed room configuration and we woke up to a beautiful sunrise scene.

Shower gel and shampoos etc are in small bottles, could have been more sustainable like other hotels in Japan where they provide big bottles in the bath for such amenities.

The hotel is near a beautiful park, it has an affordable indoor swimming pool, and there are shops (inside the hotel) that prepare lunch/dinner boxes if you want to eat in your room. The service and the hotel structure were good. The view fro the balconies is very nice.

The cleaning staff could vacuum the moquette (carpet) flooring better. Apart from it, I have nothing to complain about. We had a good time.

Everything! Staff treat u like a princess, really good big room with ocean view. Many cool architecture located inside hotel so u can just sleep and have a look at all Tadao Arch plus having bus almost every 15 min from hotel to all main train or bus station.

Children are very happy with the pool and botanical garden. Quite convenient place as public bus station is right in front of the hotel.

Convenient store is far from the hotel.

Amazing architecture and beautiful location. Delicious food and nice staff.

Have to pay extra to use pool, gym and baths. If you book with booking.com you cannot collect One Harmony points.

We had a nice stay. The room is huge and has a balcony. Beds were really comfy. The bathroom is well equipped with bath tube and showe.

the breakfast are wonderful...

why shopping there no any tax free?

Good location for enjoying nice view and Ando’s architecture. The stuff are so nice!!

Breakfast is a little bit expensive..