The onsen was a great plus. It was nicely arranged and very relaxing. Although the place is a bit dated and has its drawbacks, overall, the price is a good bargain for the standard offered.

The hotel is quite remote from the centre, although the location next to a bus stop offsets this point somewhat. The staff speaks very basic English and was not super helpful when asked to arrange for a taxi, for instance. They generally seem much more focused on following the protocol than on assisting their guests. Also, maybe a misinterpretation, but I had the impression that Japanese guests were more welcome than foreigners.

For Nikko this was a really well priced hotel. The staff were friendly, and the room was really large. The onsen at the hotel was lovely, and we enjoyed it everyday. The hotel is a little far, but the staff would call us a taxi if we need, but it is close enough to walk to the shrines.

Location was excellent friendly staff

Nothing was lovely

Staff were friendly and the room was larger than my partner and I were expecting. The onsen was also a nice bonus to have at night and in the morning.

The view from the room wasn't anything to write home about. Also the shower in the room wasn't a moveable shower head so the fixed position position was a little bit difficult for me to use.

Good location, clean and friendly staff who speak English.

The bath house was a great bonus

It has seen better days, but is clean and comfortable

The hotel is reasonably located from Nikko train station. It's right across from stop 13 on the tourist bus, around 15 minutes from the station. The area the hotel is in has seen better days with abandoned properties across the road and next door to it. The hotel itself is very neatly kept, but is feeling a little long in the tooth now. The onsite onsen(s) (male and female provided) are nice, with indoor and outdoor pools for each. There's not a lot of options close by for food, and so we opted for the dinner and breakfast to be added. Wasn't cheap, and actually doubled the overall cost of our stay (there were six of us), but was nice to have multi-course French meals.

Could do with some more reasonably priced food options along with the nice multi-course offering. Had assumed that the snooker table was free, but it cost 11000 yen to use Did feel a bit out of the way from main Nikko, but really it's not that far.

The staff are wonderful and the breakfast is lovely, a short walk to Toshogu and other attractions.

The hotel is very old and is surrounded by other abandoned properties, it seems they really struggled with the pandemic. The showers are terrible which would be fine if you use the well equipped onsen but we couldn't with our child. The beds are not very comfortable and it's definitely showing its age.

No breakfast or dinner, restaurant closed

Communication of staffs, toilet and bathtub smells bad when i enter the room so i didnt take shower..