First time for me to stay in a capsule hotel after living 10 years in Japan... Capsule hotels are usually budget hotels, but I think this one is a “premium” capsule hotel. It seems to be quite new, in mint condition. The very positive surprise was the sense of room. I was fearing I would feel some claustrophobia when sleeping in a tube, but this was not the case. I think 9 Hours has done a very good job with space management: capsule is roomy (I estimated 1.2 m wide and high, also enough length for tall people), shared showers are very large, so were toilets. Very comfortable: slippers, pajamas, towels. Amenity goods can be purchased in the vending machine (tooth brush, razor, etc.) Very clean. It was very quiet although we were probably 20 people within less than 5 meters! Coupon for breakfast at the Saint Marc Café (1 minute walk). Location is very convenient: 1 minute walk to Ningyocho, 5 minutes to Suitengumae or Nihonbashi, 20 minutes to Tokyo station (Yaesu exit).

My only critics is not towards 9 hours hotel, but regarding the concept of capsule hotels. As opposed to a classic business hotel where the room is the main location, here the locker becomes the main location. As you can basically not take your luggage with you in the capsule. This means each time you do something, you need to stop by at your locker (to take your towels before going to the shower, etc.). This requires a bit of logistic organization… There was also a problem with check-in: for some reason self check-in machine did not recognize my reservation, but a staff member has come immediately and done my check-in.

Very streamlined and straightforward experience - exactly what is advertised, no more, no less. The capsules and common spaces were very clean and modern-looking. Plenty of amenities were provided.

Although modern-looking and sleek, the capsule has very little usable shelf area, the shelf-like indentations are too small and curved, I've had my stuff fall out of them plenty of times. The common lounge area is almost nonexistent, it's just a couple of bar seats at the ground floor. Since you have to leave the capsule every day between 10 - 14 (even if staying multiple days), it is annoying not to have a place where you can lounge. Also, it feels a bit wasteful to get a full amenities bag every day, I'd be happy to reuse the provided toothbrush and slippers.

Breakfast was at a nearby cafe. It is good value comparing to buying separately. The place is well maintained with daily cleaning, new bedding and towels every day. Location is great. Very close to Ningyocho subway station, Starbucks and many restaurants. There is also a coin laundry nearby.

The "lobby", which is the only public/shared space, was quite small. Sits 6-7 people at max. Staff was not visibly at the front desk most of the time. Although one can knock on the door or message in the app to get help. For someone staying more than 1 night, the rule to vacate the place (except lobby) during 10AM-2PM is a bit annoying.

The hotel is very comfortable, clean, has everything you need (even cloths for sleeping).

The only thing I payed with booking the “breakfast included” option and no breakfast was served

Centrally located in the Chūō ward, this nine hours capsule hotel is the best one of the 9h chain. It’s super-futuristic with a quintessentially star-trekky vibe of minimalist aesthetics. Cozy and well-designed, 9h Ningyōchō feels like you’re in a spaceship ready to break-thru light speed. Apropos, it’s got super-fast elevators, so you can zip out in a flash to the Hibiya line that’s right around the corner. If you ever need to contact staff then they’re genuinely friendly and nice; nevertheless, everything is done without humans, from check-in to check-out. 9h Ningyōchō is my favorite place to stay in Tōkyō.

Futuristic capsule in a lovely, quiet neighbourhood in Tokyo. The beds were clean and so were the shared spaces. The access to other parts of Tokyo was honestly unbeatable! Some waiting was involved for the elevator and the restrooms on the weekend every morning but nothing too bad.

As some other reviewers have mentioned, the female staff is quite rude and unwilling to help. There are no expectations of constant kindness but anytime you ask for help, you're met with a scowl or irritation. The check-in machine didn't work and I had to ask her for help and she was pissed off. Next, the locker was stuck and I had to ask for help and she told me she would help later, which she didn't. Another girl in my dorm had the exact same experience. So it kind of is upsetting, especially in a country like Japan where everyone is so lovely. Also, nothing is explained. You get your key card and are left to figure out the rest yourself. And, they kick you out at 10 am each day no matter how many days you're staying. It was stressful as heck!

Very well located, near a metro station and walkable form Tokyo station Very clean Comfortable bed with USB charger inside Everyone respected the rules so it was quiet Women are in separated floors for bathroom and capsules so I felt very safe Modern, looks new Possibility to keep the luggage Check in until very late possible Low price for the area

Mandatory to leave the capsule and bathroom floor at 10am everyday until 2pm if I remember well, even if you stay several nights. As the lockers are on the same floor as the capsule, it's not convenient if you forgot something and just want to access your locker. Impossible to pay by cash. Luckily I could pay with Suica card. No amenities such as cotton pads or wiping paper Locker is small so if you have a very big suitcase or 2 suitcases, it does not fit.

Very convenient location (about a block from Ningyocho Station). Plenty of convenience stores nearby as well as a coin laundry. Facilities were clean and modern. The lockers were nice to keep your things. Staff were nice and helpful.

There weren't any fans inside the capsules so it got a little stuffy/humid the first two nights. It got better the last night I was there, but maybe cause it cooled down outside. The showers/sinks area was on a different floor from the capsules/lockers/toilets. It was a tad inconvenient having to get up from the capsule and going down to brush your teeth (the sinks in the restroom were very small).

Very clean, helpfull staff, daily restock of amenities, good location, machine with water and essentials on first floor, good shower, good pillow and bed.

Only thing i didn't like, and there's not much to help to it, is the snoring. The staff supplies free ear plus if you request them, but it does not cut efficently the sound. Like i said, it's not the hotel or staffs fault and it's an inherent problem of capsule hotels, but you should know if you're a light sleeper, it probably will annoy you.

It’s a nice little sleeping space. The capsule is bigger than you’d think, albeit it still small. The facilities were very clean and it felt sanitary and refreshed. No odd snells, no bundles of hair. They clearly look after it well. The location is good and close to the metro stations and I found it really easy to stay here.

It’s hard to penalise the hotel but the sound can be an issue. I unfortunately had a few nights where people were banging about in their pods. Most people were extremely quiet and not heard but the snoring was also problematic. I would say that if you are a tough sleeper you should consider if your stay is going to disrupt someone else’s. The person across me was snoring always and I heard a few people ask them to stop. I also think the toilets are a bit small.