The staff was very nice. We enjoyed the kid’s activities and the nightly shows/activities in Gourmet Village. The pools were nice and clean. My kids weren’t to interested in the nightly kid shows, but some people people seemed to really enjoy them. My family really enjoyed getting slimed at the Water Park, and participating in the pizza making class! Dominican night was a great experience also because there was local food, live music, and dancing. Having my daughters’ hair braided at the resort was such a nice touch!

Stop forcing people to do that time-share presentation!!!! They promised that my kids would get to tour Sponge Bob’s pineapple villa. Instead they roped us into a 2-hour time-share presentation. They said it would only be an hour and we would see Sponge Bob’s house.. and neither were true. We had to listen to four men try to sell us a $69,990 vacation package. They then got angry when we said “no”, and one guy said we were cheap! One of the people trying to sell us the time-share had never left the island in his life! If it’s such a great deal, how come he hasn’t bought the vacation package and traveled to their resorts??? The only benefit of their presentation is that they give you coupons for various activities.

I liked the room a lot, the bed, the TV options, the bathtub and large balcony.

The golf carts took too much time to arrive from one point to another, there should be fixed shuttles between the beach, spa, reception and kid's club. The kid's club area is way too loud, and there's not enough shade. Not ideal for tranquility and napping if needed. The service there is very slow and the food quite poor in quality (tastes like leftovers, not fresh: the frech fries super dry and guacamole smelled and tasted bad).

beautiful facility lots of amenities the staff was very pleasant

The food in my opinion is basic not gourmet. The food at Interstellar was not good in my opinion

All the amenities were awesome.

The upselling was ridiculous for things like photos. The beach being flooded by merchants is also rather annoying.

We really liked everything. The beach was awesome!! it has several pools, and the water was nice. The bar in the pool was amazing, the service was great also. We liked the food a lot! And all the activities.

We didn´t like we had to pay extra for many things I think it would be nice to have it for free considering the hotel's price. You had to pay extra to lay on the first row on the beach... extra to have breakfast with characters.

Everything of the property was good

I did not like the staff becaus they did not give good information..I ask at the concierge for a special treatment of my son birthday and they never did something..I taught that my son would meet paw patrol because it is his favorite but nothing also ..also at Nick aqua park he did not meet a single theme..

Beautiful place very impressive

The small restaurant near the beach didn’t want to serve me cause it was 4:58 and they close at 5:00 .....the green slime was 49 dollars why when you charge 468 dollars per day , it doesn’t make sense ..... my daughter didn’t see bob , they say that he comes out ones in a blue moon so what’s the point....

The meeting with The characters drove my nephew crazy! it was magical

I would like to have seen more updated characters, for example, Everest, or have the characters passing through the property each hour.

Restaurants Service Aqua Nick

fun for kids. nice staff

food isn’t the best