The bed mattress is rounded to the sides and it makes you slip out of the bed if you turn. So the sleep is not very comfortable. The air con did not work, only super hot heating!!! The bath tub is too high for older people with mobility issues to climb in and out. Super dangerous. Steps at main entrance are uncomfortable to carry baggage up. Should have a ramp to pull the luggage or a porter/concierge! But that seems to be difficult if only one person is running hte whole services at the entire hotel!

The location is very central, with good restaurants around. The staff is friendly and helpful. I tried to turn on the air conditioning in the room, as the room was very stuffy and hot even though I had the window open, but the air conditioning didn't work. I asked for help from reception who informed me that they only call in the summer. The very friendly receptionist promptly resolved the situation by moving me to a cooler room. Problem solved!

O ar condicionado somente funciona no verão, de acordo com o staff.

Loved the room size and the terrace. Had a great view of Luxembourg. Also liked the blinds and shatters on the windows, you could leave the door open all night with no insects coming in and during the day close the shatters to stop the sunshine overheating the room. The location was amazing, opposite a lovely park and 15min walk from the centre with a pharmacy, a restaurant /bar and grocery shops around the corner.

The only thing really was the air con which wasn't too great, it was building controlled so for us from N. Ireland it wasn't cool enough but the staff gave us a desk fan which helped a little.

Really liked the location , it was right by the Tram stop and also the bus stops for the Airport. Literally only 5 mins to get to the town centre on Tram , and only around 15-20 mins walk through the park to Haute Ville. The Panoramic Elevator was also very close by just a few min walk . There were also two supermarkets close by right behind the hotel which is very handy. The staff were super friendly and very helpful at reception. All in all I really enjoyed my stay here and would stay again.

Initially when I was allocated my room in the Annexe I found that there was a very unpleasant smell in the room - like drains - which I understand can be an issue in hot weather . However for me the smell was unbearable and I had to request a change of room. Fortunately the hotel staff were very kind and moved me to a different room.

Nice little hotel. The bed was comfortable, the shower was powerful. Breakfast was tasty. The staff was helpful. The recommended restaurant was delightful. I would recommend this hotel, once potential guests realise that it is a small hotel on a side street with no luxury feel to it.

The room was on the small side for a 4* hotel. Although the breakfast was tasty enough, I thought it was overpriced for what it had on offer. Although the staff at the reception was helpful to me when I required their assistance, I overheard how they told another guest that the nearest supermarket was in the city centre, while there are actually 2 supermarkets directly behind the hotel.

The area was lovely, and the staff very helpful and kind. Rooms in the Annexe were large and very clean. Excellent breakfast and really helpful check-out man (I had forgotten my PIN and was panicking!)

Not your fault! There seems to be an hour around 6.00 am when there is a lot of noise with planes flying over. Otherwise very quiet. We could have done with help re parking. Did we need to go to the hotel first to get a parking ticket? Or could we go directly to the nearby carpark? And a map showing the entrance to the parking would have been helpful. It was honestly not obvious and driving round and round after a long drive from London was not ideal.

The hotel is close to the city. Only 10 minutes walk. You may also take tram or bus to the city as all public transport is free of charge in Luxembourg. The hotel doesn't have parking garage. We arrived by car on a Saturday afternoon and we parked at Parking Rond Point Schuman(underground) and it is free in the weekend. Normally is 1 euro per hour. We left on Monday morning at 10am and it only costed us 1euro! The breakfast is basic and it costs 15 euro.

They couldn't find our booking at the first place and we did book a double room. We were given a room with handicapped facilities. Although the bathroom size is bigger but we don't like the water splash to the toilet side when we showered. We did ask the reception if there is another room but they said they was no other room available. The manager was very nice and when we checked out, he charged us discount on one person breakfast to compensate us.

My one-night stay at Best Western Plus Grand Hotel Victor Hugo was truly delightful. Location-wise, this hotel is an absolute gem. Situated in the heart of Luxembourg City, it offers the perfect blend of tranquillity and accessibility. The room I stayed in was very comfortable. The cleanliness of the room was remarkable. If you're looking for a superb location, impeccable service, and a comfortable, well-appointed room, this hotel is an excellent choice. I highly recommend it for both business and leisure travellers, and I look forward to returning in the future.

Helpful and super friendly staff, clean rooms, convenient location close to everything: several minutes of walk to the old town, the famous funicular elevators, grand theatre, tons of parks, picturesque bridges, attractions and numerous places of sightseeing around —all at a walking distance. On my first night, I arrived late and checked in at the hotel past 10pm. I was hungry but the kitchen was closed. The hotel staff brought me some fruits free of charge, for which I will forever be grateful 😊

The hotel is definitely on a pricey side, despite the simplicity of the services it has on offer. Shower cabins (although immaculately clean) leaked causing small “floods” in the bathroom every time after I took a shower.

The hotel is great and highly recommended. It is conveniently located, just a 20-minute walk from most attractions in the city center. The tram station is next to it and only 15 minutes away from the train station. (Note: transportation is free in luxembourg) The staff is friendly, proactive, and always ready to help with tourist information. The room is spacious, clean, and well-equipped with all necessary amenities. Consider having breakfast at the hotel, as it is cheaper than dining outside, and offers a diverse and delicious selection.

The only drawback was that the air conditioning was not functioning properly, resulting in a warm room during the night. And we are still not summer yet