The property is beautiful and exceptionally clean. There are several different restaurants from which to choose each day on the all-inclusive plan, and the food was excellent. Poolside bar service was abundant and a cute ice cream parlor was a surprising bonus.

Nothing the resort had any control over, but the sargassum this year was horrendous. It was a solid mass stretched 10 feet from the shore, making it impossible to get in the sea.

Everything was great. Food and drinks were wonderful. Everything was clean and rooms were large and beautiful. I wish there had been a door on the bathroom, we only used the shower as no privacy to use the tub.

Only thing we noticed was a bit understaffed in bars and restaurants. Service was a bit slow but only because of understaffing.

We are back from a 2 weeks holiday in this hotel. The staff is attentive and really helpful. Special thanks to the El Beso Bistro team (Edgar, Angel, Jesus, etc..). The sheer size and style of the hotel are amazing (4 pools), 1Km to walk from one side to the other. The beach is beautiful. The all inclusive food is really ok, there are 11 restaurants to choose from and some of them are really good (Italian and Sensai). The room service is all included as well. The Wifi is great, you can easily stream Netflix.

The main issue is the lack of sun beds. Impossible to grab one. Some people get out of bed at 5 am to privatise them. The restaurant booking system is another problem. It opens at 6am, and some restaurants are already fully booked at 6:05am! I am concerned about the ecological aspect of all these plastic bottles. I hope that they are recycled. The same goes for the water. The late checkout is 10US$ an hour! The BlueMoon restaurant is not up to the rest of the hotel (ridiculous quantities and tasteless). The hydrospa facilities are outdated and most of the massaging devices are not working. The jaccuzi is dangerous to walk into. The room was slightled outdated and damp but it was big and well equiped.

Very clean public areas, great choice of eating venues. Swimming pools were good, nice to see the wildlife too.

Problems getting be a sun-bed around El Beso pool. Pressured sales pitch to become premium member. Difficulty in getting a table at the specialist restaurants.

Service was great, food was very good. Resort was clean.

Restaurant info was lacking. Not sure what we were going to eat in a few. Could have explained more. Needed more maps to locate restaurants and other small shops. Did not like the premier section as it restricked and beach use and some restaurants and pools. Making other crowded.

the staff is amazing they go above and beyond to ensure you have a great stay

the seaweed sticks so bad - you can smell it as soon as you get of the taxi—— you think cancun blue water but due to seaweed you cannot go in ocean only can swim in the pool

plenty of pools

no sunbeds in the morning , people putting towels down the night before food was not very hot

not too big on the scale of places to stay in the area, some wonderful staff and plenty of choices of places to eat.

bit of a 2 tier system for booking places to eat and a tipping culture to ensure a sun lounger etc…

The hotel staff was very helpful. The concierge, Katia Torres, helped us with restaurant bookings, making our stay unforgettable. In general, the service and attention was very good.

check in and out are a long process. they need to simplify the checks

Great staff, they were really engaging. Swim up Pool bar. Food and drinks were always easily accessible. Fruit cart would come out daily. Lots for teens and tweens on the non adults side. Beachfront resort.

Some of the buildings could be a distance from the main area. This resort is not very close to any towns.