The staff were super friendly upon arrival. The hotel is based right in the city centre just off the High Street, so there is no noise nuisance at all. The room was very clean, and the bed was huge compared to most beds you get in Amsterdam we had a large double bed. We stayed in the music room, and this is when we learned that each room has a theme. The music room is absolutely incredible! The room come equipped with a record player and vinyls for you to sample or you can hook up your phone to their Bluetooth speakers and play your own music in the room, but that isn't even the best part. They have a disco ball in the room that lights up and turns the room into your own mini disco! Most nights, after turning in from a night out, we would get the music on and stare at the pretty lights around the room it was mesmerising. Each night, the staff left little cards for us, giving us recommendations on what's on what to do whilst we were here, which was super handy! They always greeted us with a smile as we came and went during the day. The fact that it was so quiet considering its right in the heart of Amsterdam is a bonus. They also have an elevator for anyone who struggle with those infamous steep Dutch stairs! I've stayed in Amsterdam many times now, but this hotel has been a stand-out and is somewhere we would 100% book again when we return! Definitely one of the best value for money hotels you will find in Amsterdam. 10/10.

The location is central with great access to the city, most of which is an easy walk away. Despite its central location, the hotel is wonderfully quiet. I'm a light sleeper so not being disturbed by any traffic/street noise was a huge bonus. The room and bathroom was comfortable and well enough equipped. The hotel team were super helpful - Mike, Chris and Valantina - and friendly, which really made my stay. So much nicer than staying in a big impersonal hotel. Special thanks to Valentina, the manager on duty when I checked out, who couldn't have been more professional or helpful!

The compressor on the room's air con runs constantly even when switched off (if only very quietly), so, in my room - the Music Room (fun themed rooms!) there's always an audible hum/hiss eminating from it. Had I not brought noise-cancelling headphones, it would have kept me awake. The mini-bar fridge was illuminated with a glass door meaning light projected into the room. Fine during the day, but not ideal at night when you want complete darkness. I hung a dark t-shirt and jacket in front of it to block out the light at night. The slight air-con noise and the fridge light for me were annoyances that might not bother others. I would have given my stay a 9 had they not been issues.

small cozy and friendly hotel, with a restaurant, coffeshop with 5 meters from the hotel door, very close location to the main square. every room has it's own design and decoration, i had the gaming room, the theme was nice, room has it's own AC and openable window (small one though)

the toilet is separated from the rest of the WC . the actual WC (shower and washing basin) are freely open to the room without a door, all the shower noises and steam will definitely go into the bed room, waking up your spouse or partner (this concern is more important for travelers with partners), wouldnt be a problem is am travelling alone. small corridors all over the hotel

The room was setup pretty well. The beds and sheets were clean. The hotel was in central location to everything. The staff was super nice and helpful.

The price was a little more per night considering the size of the rooms. The floor could have been a little cleaner. I would have liked to have regular water in the room. They had mineral water, and people were using that for the coffee makers, ruining the inside of the espresso maker. It would have been nice to have washcloths for bathing.

Great location to everything! Walking distance from all main attractions. The themed rooms were very charming and made you feel right at home. The Staff was very nice and helpful as well!

Breakfast was not located inside the property, had to walk a few blocks over to the sister property for breakfast

The location was great, within walking distance of most of the places I wanted to visit. I have to give a shout out to your superb staff; Valentina was so friendly and helpful, she also made me feel very welcome at the property❤️. Also a shout out to Aichane (I'm sorry if I butchered the spelling) she was very helpful too.

My room (laundry room) was close to where the housekeeping staff had their station therefore my sleep was often disrupted in the morning when they were working because of the noise. No complaints to them, they're just doing their job, the noise just made it hard to sleep.

The themes of each room are chefs kiss. Minimal but effective. Every piece of furniture was well thought and multipurpose (tv stand to also hang your coats in or store your luggage below etc). Location, location, location. it is tucked in a side street just feet away from a major road it keeps the space quiet but also just steps away from food, souvenirs and shops. You’re in the center of most things walkable or if it’s further or raining the tram is just feet from the hotel. Just like the rest of the city, the staff is friendly. There for any and all questions and able to offer suggestions for just about anything…they even offer you umbrellas if you just happen to forget yours. Highly recommend booking with the Highland House.

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The location was great, right in the centre of Amsterdam. Very friendly staff. The breakfast at the partner hotel The Highlander was delicious and well worth it.

Cleanliness could have been better

Great location. Comfy beds. Clean.

There is a cafe very close to the entrance with lots of men hanging around. I did not personally feel unsafe, however if women were travelling alone or with young children, walking down a small side road at night or in the dark may feel uncomfortable. The smell is strong which I did expect in certain areas and personally it did not bother me, however my young daughter commented on this several times when leaving and returning to the hotel.

The location of Highland House was quite central, as it was situated right off the city centre. Moreover, the train station was within walking distance, which took us only 9 minutes to reach. We did come across an issue during our stay, but the Highland House team was very proactive and sorted it out immediately. This made our experience much better, and we were quite impressed with the professional level of customer service provided by the team.