Receptionist was very helpful, we requested to check in early and she responded straight away to let us know that it wouldn’t be an issue and that the room was ready. Upon arrival we were greeted and assisted by her. Very lovely lady. Room was modern, clean and had a welcoming feel to it. Nice outdoor space and the facility has everything you need. The beds were very comfortable and the couch was also a fold out couch, several extra blankets provided as well as extra towels.

Spa bath wouldn’t work, several lights were out, the red curtains were a pain in the morning, probably a little on the pricey side per night.

I have stayed here a few times and I cannot fault the staff or property in any way. I traveled separately to my daughter and family, but the kids felt free enough to scooter down to me. The staff are more than accommodating and greet you with smiles. It's fabulous, staying again over Christmas week.

I stayed in a studio which is great as just me but there were no washing up facilities for the cups etc. I used. The cleaning staff took care of it but as I just stayed 2 nights not a biggie. I am staying longer next time so feel this might impinge a little with no sink.

Great it had air conditioning which was wonderful as very hot in the Hawkes Bay in the summer months. Really comfortable bed. Clean and tidy and spacious for the three of us staying. Nice balcony with seats. Location handy to everything. Quiet despite being close to city centre. Would definately stay again :)

Really being a bit picky but could have had nicer towels, a bit worn.

It’s a pretty good balanced offering of a good standard of accommodation with a good middle ground of location, quiet and parking availability.

I feel at times this property a little too active in the market of price adaptation i.e. standard pricing goes up during peak periods/events. I appreciate it when it comes to late bookings/final daily deals but maybe the other end has put my nose out of joint for no reason.

The staff were amazing. Although full the individual rooms were quiet and we could have a sleep in without being disturbed by other guests noises

The one day my car was parked in although reception tried to find out who the vehicle belonged to, they couldn't. I think you should register your vehicle registration on check in. A great deal of countries do that

Because we were late in arriving the lovely receptionist Jan rang & also text message to ask if we still wanted booking. Told her yes & she said she would leave keys in our rooms. We were so grateful as we were so tired. Travelled from Tolaga Bay after a funeral & were heading back to Wellington. The weather was raining making our trip slow. So happy when we finally arrived at your motel & were able to rest & sleep in comfy beds. Woke refreshed & continued our trip back to Wellington. Thank you very much for saving us. We may not have made it with wet weather. Marie Keelan & whanau.

We love this accommodation. We booked a family-room apartment, and everything was more than we expected. We will come back here again when we visit Napier. The apartment is tidy and clean and has all the essential cooking facilities. The Wi-Fi is robust and accessible.

There is nothing to say no to this accommodation.

Really enjoyed the easy proximity to town and further afield. The room was immaculate with everything you needed for a comfortable stay. Staff were friendly and parking was easy, right outside the door. I highly recommend this motel to anyone needing to stay somewhere in central Napier.

The parking was great. The service was great too. Loved our room with a spa and loved the pool. My son is autistic and he enjoyed going to the pool, playing with his toys in the vicinity and not being bothered by others.

My daughter wasn't able to watch Netflix on the TV lol (Didn't bother me, just her)

We appreciated the early check in so we could freshen up before our event and being on ground floor for senior dad. The black out curtains were excellent and we enjoyed the comfy beds and more than enough teas and coffees

Didn’t dislike anything. Would be nice to have a sofa in the main room.