Angela the lovely young lady who greeted us and showed us to our room was so lovely and welcoming. She was very warm and friendly and made us feel very valued. The room we had was very spacious and more than adequate. We were very comfortable. We loved the bottles of water that were provided every day. Location was fantastic as we were able to walk to so many places. Having the carpark across the road was very convenient and we didn’t mind having to pay for it.

Only thing was that there was never any heating on in the lobby, stairs, or hallways so it always felt cold coming into the hotel.

We love old hotels. The room was out of the 1800's and very roomy with a great bathtub! We had dinner at Churchhill restaurant downstairs, which is only open on the weekends. But if you get a chance to have one of their meals it was very delicious! Angela, is a great hostess, she met us at the front with a huge umbrella because it was raining. It was a very nice welcome to Napier!

We enjoyed everything about the property there was nothing that we did not like.

My husband and I recently had the pleasure of staying at The County Hotel, a remarkable boutique 'bougee' establishment that truly sets the bar high for luxury hospitality. From the moment we arrived, we were greeted by the most beautiful host and service. The level of service was, seemless and impeccable, creating a warm, kind professional atmosphere. The culinary experience at The County Hotel was also a highlight. The in-house restaurant and bar offers a diverse menu that caters to all palates and presentated with artistic flair. The newly renovated Hotel bar struck the perfect balance between ambiance, elegance and coziness. The bar menu also boasting a selection of fine wines, beers, spirits and cocktails making it an ideal spot for both casual evenings and special occasions. It's clear the owner (Angela) of The County Hotel takes pride in her hotel. Her presence adds a personal touch that's rare in Aotearoa Hotels. The County Hotel is more than just a place to stay; it's an experience in itself. With its unparalleled hospitality from Angela, attentive staff, exquisite dining, great cuisine/menu from head chef (Richard), most gorgeous room and attention to detail in every aspect, it truly stands out for us as one of our beautiful accommodations. Whether for business or leisure, it's an establishment that we highly recommend and eagerly return to in Napier.

The hotel’s history has been so beautifully maintained and you feel you have stepped backed to a time of class and sophistication. It was all the little extras including the personal meet and greet with tour, to the complimentary port in the library and the fruit bowl and goodies in the foyer. Loved everything about our stay. Thank you Angela, you are an amazing host.

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Excellent location and very friendly staff. Duty manager Callum was an extremely helpful staff member who knew the locality well. Very clean rooms and the daily turnout service was very much appreciated.

The beds were a little too much on the soft side. The beds were not uncomfortable but if they were a bit firmer it would have helped immensely to get 8 hours of sleep. Look forward to the restaurant and bar operating in the Summer.

Everything was excellent. If you like Art Decor you 1 fail to appreciate this private hotel. The room had all facilities, hairdryer, iron/ironing board, fridge tea/coffee, hot shower. Very central location in easy walking distance to shops and restaurants. Would certainly love to stay at this hotel again.

The parking was private at small extra charge, but not locked, as we were touring on a bike, making ourselves a tad nervous, however totally unnecessary.

It is an old hotel that has been sympathetically modernised. The owner/manager is very personable and makes the guests feel very welcome. Nothing is too much for her to help make the stay more pleasurable. The rooms were comfortable anfd very clean and there is absolutely nothing that I could fault with the accomodation or service.

How can you improve on the best?

Beautiful old, but very well maintained building, with an Art Deco feel and right in the heart of the town center. Spacious rooms, very attentive staff and complimentary port wine throughout your stay, a very nice touch :) A very good restaurant as well, offering quality meals and a nice atmosphere. All in all, a very memorable stay, thank you!

This hotel is very well located to view the sights of Napier and is one of its beautiful art deco buildings. The hotel is full of charm and interesting features and the owners/ staff are completely hands-on - welcoming and helpful. We also had a very pleasant dinner in the restaurant. We were sad to only have one night in Napier but staying at the County Hotel made us feel we’d had a really great experience here.

It is a uniquely pleasing stay in The County Hotel Napier from the ease of booking under Booking.com, the exceptional customer service by Angelea, the care taken to match travellers/customers to the types of rooms they need with such unbelievable sensitivity that I felt so at home, plus the history of the hotel is something that all visitors to Napier must make it a point to come stay and experience.

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