Fantastic stay, loved the proximity to Lambton Quay for shopping and the water front to Oriental Bay for early morning walks. We found the beds and pillows so very comfy - would defintiely stay again. Bus service on The Terrace very handy too as we were attending our daughters graduation at Victoria University, which dropped us right out the front. Full breakfast has many options (although at $37 per person can seem a little steep but believe this is the going rate for most hotels). Also like the 11am check out, that extra hour is much appreciated!

Didn't seem like the in-room aircon was that effective and having a few more power points next to the bed for devices would be good. Also the Prime Parking next door was quite tight with a height restriction of 1.8m that wasn't sufficient for the 4WD vehicle we had hired. In the end we used the Wilson parking attached to the James Cook hotel (approx 90m up the road) that has a 2.2m height restriction.

I appreciated that the hotel honoured my request to be close to/on the same floor as the family I was staying with. Breakfast buffet very good. Very thorough room service lady.

The TV reception. I had to call the serviceman twice during my stay to sort out the ongoing pixellation problems with my TV. The TV in my family's room also needed attention - they had to call for help too. I see below this box that because my email address is 'ianmac', you have assumed that I am Ian. I have an Accor registration for these bookings under my own name, 'Linda' - please observe this, thanks.

In general, the room was really good. I loved the bed; it was super comfortable. The location was great, quiet, and easy to access, Lampton Quay. There was a great selection at breakfast in the morning. The rooms were well laid out and quite spacious. Wish we stayed another night.

The curtains looked like blood stains at first, but that was just some questionable decor choices. It frightened my partner. Also the elevator from Lampton Quay wasn't the most fantastic first impression - it's seen better days.

I was very impressed with Novotel Wellington from the start. There is a lift on the main street to get up into the foyer of the hotel, which is located on the street up, saving a 5-10 minute uphill walk, and the room itself was excellent. The size of the room was good, the bed was comfy, there were plenty of places to put your items and work from, and there was a good view out of the window. The bath was excellent and was very soothing. I've stayed in many hotels in recent weeks, and I'd say this was comfortably the best.

The only complaint I have about the hotel is that the guide section of the TV doesn't tell you what's on most of the channels, so if that's the biggest "complaint" about a room, you know it's good quality.

Nice hotel, the lift to Lambton Quay was very convenient and the 2 options for parking were great.

We had to pay a bond of $1200 for a 5-day stay and then at the end of the stay, the hotel wanted to deduct another $1250, and the balance would be refunded within a week. We thought it was a bit ridiculous to take a $1200 bond!! We never had to pay a $1200 bond anywhere we stayed between 5-7 days. Maybe something to look into as this will probably be why we never book there again. I know they have to make sure there are no damages, but for us as a family, it was a bit far out. We stayed on the 3rd floor and had no view of the sea as shown in the pictures on bookings.com, so that was a bit disappointing.

Location for me was good and had a secure carpark and was close to the cook strait ferry which i needed the next day. Breakfast was buffet style - awesome stuff - i had far too much. The room was perfect for me after driving down from auckland, bed was great, no noise, no cig smoke coming in the room, comfortable and the room service was good. Overall - super happy - and had a good laugh at the valet parking trying to drive my car into the carpark - i drove it out myself not wanting the clutch to get cooked :) they joys of a track focused car, not really nice to drive for a street car.

The bed was awesome. I slept like a queen The shower was awesome, too. The location was close to town , we could walk to a lot of places which made having a few drinks easy. Parking was confusing. We didn't know we could park right out front of the hotel and unload , also to be given a parking discount code.

There was a kettle and coffee available to make coffee in the room , but only the place to fill the kettle was in the bathroom sink... I was uncomfortable with that, so I avoided doing it.

The hotel was centrally located which was fab for our 2 night stay. We were able to access the city so easily from the hotel. The rooms were clean and the beds were comfortable. The staff were helpful and friendly and made us feel very welcome. We had breakfast in the hotel and this was great value for money.

We would have liked bath sheets in the hotel room instead of small towels and 2 per person instead of 1. However, I did request extra towels at the desk and they were provided.

Stayed for three nights as part of our five week tour of New Zealand. The room on the third floor was comfortable and quiet. Room service came on a daily basis to top up the basics and do the necessary tasks required of housekeeping. The lifts operated well within the hotel but it was slightly inconvenient that the lift down to Lambton Quay closed at 7:30pm.

The one disappointing aspect of the hotel was the lobby area and bar which was small and not furnished to a comfortable standard, hence we did not use that area, choosing instead to drink elsewhere.

Location

Meals were average, The sauce on steaks always tasted the same like they had taken a red wine jus, and reflavoured it to peppercorns but it didn’t taste like peppercorns… The breakfast needs to be lifted a little bit. For example I had exactly the same breakfast presented on Board the Interislander but it tasted fresher and better. Which leads me to one conclusion that it must be in how it is prepared!