The location was fantastic - could walk just about everywhere and if I couldn’t the train/metro station was a 6 minute walk. It was extremely comfortable and the staff were very friendly and went above and being to help with any issues. My room was ready before the official check in time and I was able to have right away. And they carried the bags to and from my room. Definitely recommend!!!

Nothing

Really lovely staff and breakfast, rooms on the upper floors are really beautiful

We stayed in a smaller room in the basement on the first night of our stay, it opened directly onto a road which didn’t feel relaxing and it was extremely noisy, the staff moved us without hesitation for the remainder of our stay and we really appreciated it

location, the decor

no one on reception at 6pm for me to check in. was standing on street until guests let me in. once in we couldn’t find staff for some time. At check out, I had the same situation. No staff at reception and I had to wander corridors calling hello to try find someone to check out

Location was very good, room was spacious, comfortable and quiet. Breakfast was really excellent with personalized service and made-to-order eggs as well as delicious fruit and yogurt among other things. Hotel entrance is quite secure. All that is great but most of all it is the incredible staff that makes this hotel what it is. You could pay $1000 per night for a luxury hotel and not have a more gracious and caring staff provide such personal attention. Our flight to Lisbon arrived early in the morning. We went to the hotel with the hope that we could just drop off our luggage and go out for 6 or 7 hours until check-in. Instead Claudia invited us to the Hotel's breakfast and found us a comfortable space to rest until our room was ready. Ultimately we were able to check in hours early. Then Lara at the front desk asked us what we wanted to do in Lisbon and gave us many excellent suggestions. All the staff were just so caring and friendly. A great experience!

That we couldn't stay longer

The staff at this property is excellent. The location was perfect. I did several tours while I was there & it was a short walk to the meeting point of each of them & the train is nearby. There are many restaurants close by. Breakfast includes made to order eggs, fresh fruit, yogurt, breads, meat & cheese, cereals & sweets. It far exceeded my expectations. My room (4) overlooked the street but with the shutters closed I had absolutely no trouble sleeping. (Air conditioning is available in case you get warm.) There is a robe in the room & the bedding was very comfortable. I would not hesitate to recommend this property.

Breakfast starts at 8, but most tours also start at 8 (or 830 but a short walk is required.) An earlier breakfast or some grab & go options would be great! (I did tell them I was leaving early one morning & they left saltines, a banana & juice outside my door, so they’re definitely trying!)

staff were excellent,very courteous and attentive.champagne and raisins were a great touch for new year.

Back street was a little noisy.

Once Upon A House is perfection. Somewhat like going back in time to an exquisitely decorated house with many tastefully decorated rooms. From the moment we checked in we felt really comfortable and at home. Our room was spacious, which for hotel rooms now is unusual. We had a very comfortable large bed, a table and comfortable chairs. There was all manner of lighting options, a coffee machine and tea making facilities. The bathroom was large with his and his sinks. Beautiful products at the sinks and in the shower. Breakfast for us was again perfect. When you check in they go through fresh options which are delivered to your breakfast table every morning by the sweetest girls who run the breakfast show. In the centre of the breakfast room are meats, cheeses, beautiful breads, cakes, cereals and a wealth of options. Eggs can be ordered to your specification and the cheese, ham, tomatoes scrambled eggs were cooked to perfection. There is very comfortable seating in the lobby and by the breakfast room and an honesty bar should you desire an aperitivo. The position of the hotel is also perfect for the lovely areas of Chiado and Biaxa with the metro station a 5 minute walk. Book this hotel and you will not be disappointed as for us as our first impression of Lisbon could not have been better. We only spent 3 nights there but could have spent more and at some point will return. Thank you Alecrim ao Chiado.

Nothing.

First off, all three rooms we booked were delightful. . .large, comfortable and welcoming. Each room had a beautiful window or windows and a small balcony. And once we shot those windows the quiet was perfect. We had ample lighting and the air conditioning was fabulous. I loved the rain shower in the bathroom. I could just stand under it all day. Check in was flawless and the staff was friendly and helpful. Breakfast was fabulous with several personal touches. And the location is central and perfect for getting to everything. I would certainly stay here again.

We evidently didn't hear or understand that breakfast ended at 10:00am. I couldn't find anything in the room that would have informed me. Nevertheless we did get there for the tail end of breakfast and it was exceptional.

Great breakfast, lovely staff, and excellent location. The room was spacious and the building was very nice with a historic feel but modern decoration. The staff was excited to tell us about the city, where to go, where and what to eat. Definitely recommend!

There was a mould smell in the room when we came in. It's an older building like everything around it, so I'm not sure if that it could get better - especially in the room we were at that had a big door to the street but no windows. It was very clean and beautiful though.

The staff here were absolutely wonderful—so friendly, approachable, and genuinely kind. They were always happy to chat and offer fantastic local recommendations, which really added to the experience. The location couldn’t have been better, and the breakfast was a true standout—delicious and a perfect way to start the day!

The only small drawback was that the windows overlooked the street, and the sheer curtains didn’t provide much privacy. If you didn’t fully close the heavier curtains, it felt like people could easily see into the room. But with the curtains drawn, it wasn’t an issue at all!