Staff at the reception is perfect.

Cleaning of the room, mini bar refilling. Breakfast service and variety of food.

Location

Housekeeping

The location was incredible, and the room was surprisingly spacious and quiet. Very luxurious small hotel, which we like. Staff was outstanding and made great recommendations for dinners. Breakfasts were really amazing. We would love to stay here again, as soon as possible!

The gym was tiny and I understand the limitations of the space. It would be beneficial if they could make it a bit bigger with better/more simple equipment (including a bench). Having a trainer who specializes in training clients in small/limited spaces help design this would be beneficial.

The concierge service was outstanding. Turns out that Lisbon is not for me (crowded, smoky, very hilly streets difficult for walking with injury). So I spent most of my time in the hotel which, although on the busy but chic Avienda, was my oasis from the noise and smells of Lisbon. The concierge staff looked after me wonderfully - booked anything I needed, made calls for me, got me to my Fado concert in the park (a must), just everything! And all in English - I'm good with languages but could not get my ear used to Portuguese. They made my time there special and I was grateful. And the serene breakfast courtyard - the one quiet and calm part of the day was lovely, including a nice little plate of gluten free bread.

My room was a bit tight and it faced the back so there was a whirr of fan noise from the buildings behind. Also a nightclub which thumped till 2AM on weekends. None of this was the fault of the Hotel just the reality of the city of Lisbon. I didn't like walking on the streets as the hills were too much for me and a lot of smokers everywhere. Also, I'm very sensitive to smells and the streets of Lisbon do NOT smell wonderful. Again, no fault of the hotel's - I'm really glad I had it as a respite. The city was not my favorite - but the care and kindness of the people, especially staff at Valverde was wonderful!

I had an incredible experience at this hotel. The accommodations were fantastic, with clean, comfortable rooms and beautiful surroundings. What really stood out was the staff—they were truly amazing. Always friendly, attentive, and willing to assist with anything I needed. Their helpfulness made my stay even more enjoyable. I would highly recommend this hotel to anyone looking for a memorable and pleasant stay. Can’t wait to return!

Everything - the location, the quality and cleanliness of the accommodation, the attentiveness of the staff

My initial room had a problem with the aircon not turning off at night as was too noisy to sleep in. I was moved to another room promptly

The hotel staff offered exceptionally high standard service.

Accepting it as a city centre hotel, the view from our balcony is not great.

The location

The hotel was like a maze and hard to negotiate round. The breakfast was included in the price which was good but at 37€ for people who weren’t staying we thought it was poor. The juices were not freshly squeezed and poor choice of cheeses and cooked meats

Exceptionally friendly and helpful staff. Valet parking is a plus. The hotel is located on the modern boulevard leading away from the city center, but it is still convenient for walking to the main attractions and dining areas. Breakfast is good served in the small garden behind the hotel if you wish. Likewise, evening drinks - there was some live Fado when I arrived which was nice to hear. Room was comfortable, if small. Overall, really nice ambience.

The pictures on booking.com are a little misleading - you might think the hotel is surrounded by gardens - it's not - just a small but perfectly nice garden at the rear of the hotel. Rooms are really small for 500 Euros a night - which is the main gripe. Double check room size if you book. Service is friendly but can be slow.

Classy hotel in an excellent location. Great staff, gorgeous internal courtyard, plunge pool and restaurant. It has the atmosphere of a small friendly hotel which is great for a big city. Large comfortable beds with pure linens. We selected a classic room in the new wing which was fine for a short stay. Worthy of being a Relais and Chateaux Property - highly recommend.

Nothing negative to report