The hotel in general, location and the staff were excellent... And I would like to thank Mr. Mahmoud and his team for hospitality and all the facilities in the hotel are excellent and l strongly recommend this hotel. Jeddah's traffic is busy, you need to avoid the busiest period to reach the hotel.

The worst thing was the Parking is a very bad (very tight and small) the entrance and exit are together. It was a nightmare. Even the area around the hotel you can't manage to park in it. Apart from that everything was perfect.

Rooms are comfortable, overall cleanliness was good, location is amazing.

Food quality is bad, staff is not cooperative at all, security staff is terrible especially with guests, had a problem with the TV channels so called the operator to send someone to fix it but no one came, underground parking was under renovation “floor paint” so most of the time it was inaccessible.

I hated every moment up until I was given a third bed as per my booking request as I requested the hotel to add one additional adult to the booking, they increased the price however did not give us a third bed saying in my email I did not request for a bed.I thought it was utterly nonsense. Hence I had to sleep on a tiny couch for one night

I met various staff members on reception they were trying to calm me down but one of the porters was extremely rude to me.

Absolutely in love with this particular hotel. It's adjacent to Tahlia one of the main characteristic main street in Jeddah where you can find lots of luxurious restaurants, fancy stores, etc. incredible location. The facility offers various services and activities near the hotel. The room is spacious and clean as it was brand new hotel. The staff are utterly delighted and helpful. This hotel deserves every penny spent on it.

None.

The hotel is very good and staff is even better. Having all necessary requirements for a hotel to be. Swimming pool, gym operational but I think spa and Sona is not operational or maybe a paid service on demand. Restaurant is within and complementary breakfast is best buffet. Rooms are exceptional.

Swimming pool was not clean or maybe I should have asked staff to clean it before time.

Very helpful and courteous staff.. always available to assist even at very odd hours. The hotel offers all the amenities such as coffee and tea maker, an ironing board. A special mention to the cleaning staff who are always on the look out to keep you happy and to make your stay a very comfortable one. Frontel Jeddah is very close to Max and Centre Point where you can go on a shopping spree.. Uber drive from Jeddah to Old Jeddah will cost you around 20 to 25 Riyaals. The hotel offers a very spacious room with dining and breakfast facilities.

The room is spacious and location is good But the most thing I liked is how friendly and helpful the staff is I had an issue in my room and they helped me and my family immediately and offered a new room

Some rooms need more maintenance and cleaning care The parking basement is very small and tight with difficult entrance and exit

Though location was a bit difficult using google map, it took a while locating the hotel coming from Makkah but eventually the facilities, the room and affordability and quality of food at the restaurant made value for money for our stay.

It was a bit difficult locating the hotel using map. This should be improved upon. The staff are however very welcoming and professional in attending to and assisting guests.

The location is very good as it is close to everything I need during my stay. Restaurants, shopping malls and industrial area are both within considerable reach. It is easy find so I could easily meet my friends when we go out during my visit in Jeddah.

I wish I could stay longer. I always feel my stay is too short.

This is my 3rd stay at this property. Great staff; Mr. Ayman & Mr. Mahmoud are very amazing, pleasant, courteous, and helpful staff. Always very clean. Comfortable and clean bedding. Large TV screen with crystal clear and various interesting channels. They offer complimentary fruit slices and sweets (tasty). Free outside and underground parking. All bath amenities are available. Iron / Iron board / safe box/ slipper / kettle with coffee & tea / water bottles are all available

Partially blocked sink, but honestly I didn't ask for maintenance,although I'm pretty sure they would've immediately fix this issue.