Location is very near to where we wanted to be. Lots of car parking. Easy to get to. Everything we needed was available. We had a brand new refurbished room which was very nice indeed!

The only niggle I had was that I normally sleep on a flatter pillow and I found it hard to get comfy on the fatter plumper ones in the room- no biggie but it would have been nice to have the option of a flatter pair of the four provided, as have been available in other hotels. Looking forward to seeing the refurbishments completed when we come again!

Amazing newly refurbished room. Polite and kindly staff. Vegan body wash and shampoo, thank you, it was lovely 😍 Sarah, on Reception, was amazing. Thank you, Sarah.

Uncertainty regarding how food was cooked regarding veganism. One chef informed us that the breakfast potatoes were vegan, but the next morning, a different chef said that he couldn't be sure that the vegan fryer was only used for vegan or vegetable products! We declined the potatoes!! We were able to eat at the Holiday Inn, but it has to be said that very little consideration is given to a vegan diet.

I have stayed at this hotel several times. The food is is well presented, good quality and eaten in good surroundings. The staff are exceptionally friendly and helpful. The rooms are comfortable and especially welcome is having a small settee to sit on rather than just a desk style chair. Lighting is good in the rooms which isn't always the case with hotels. Location is good with bus service nearby to the nearest station.

I do find working the shower quite difficult - it's easy to get plenty of cold water from it but not so easy to get any hot, though water from the bath tap is very hot! I also much prefer walk in showers rather than having to climb into a bath and stand under the shower. I do accept that at this hotel the bath tub has low sides.

We loved our stay here! The hotel, first of all, is a very family-friendly place. My child was given a coloring book and some crayons at check-in, and even the sofa bed was set up to welcome kids with a sweet treat—not to mention the free meals for the kids! The staff, in general, are very friendly and accommodating. Considering we stayed during a very busy bank holiday, they were still committed to providing us with excellent service and a smile. The hotel facilities do show some wear and tear, of course, but the place is well-maintained. The rooms are clean and had everything we needed—a hairdryer, iron, ironing board, tea and coffee station, TV, and even a mini-fridge! Well done to all the receptionists, servers, housekeepers, and other hotel staff who made our stay worthwhile! Thank you very much. 😊

I cannot fault anything. 😉

All was amazing staff we came across they were friend helpful and kind nothing was to much trouble. The bed was amazing didn't want to get out shower was powerful and hot room was a little dusty but clean and tidy the swimming was great kids loved it. definitely would love to stay again thank you

The noise from the music both nights was loud as 2 wedding on and our room was close. Would have like to maybe have been told about it as well as the time it would be off as did keep my little girl awake it was alot of money to stay and listen to Thumbing music

The staff and the food was excellent, the service was very good, breakfast was one of the best we have had at a holiday Inn and we have used many over the last few years

Unfortunately the bathroom and shower weren't the best, the shower was so powerful that it totally flooded the bathroom, the room was equipped for disabled guests so therefore the shower was over the bath, the shower curtain was to small and didn't stay inside the bath and with the shower being so powerful the water just poured down the curtain and onto the floor and caused the flood so we could not continue to use the shower. Also it was very noisy outside our room around 11 30 because staff were replenishing a drinks station in the corridor,

Breakfast was first class and enjoyed. Grace and all the staff at the restaurant and front desk were so helpful and be obliging. Pippa in the gym area was very helpful to help me with hours open etc. they gave us a fan to use as I found the room warm and staying 21 days I wanted to be comfortable!!

The menu for lunch/dinner could have had a little more choice with the hotel being so far from town and no other choice for food unless friends took us away from hotel.

Staff on reception were excellent, there should have been more bar staff on Sat evening considering you had a wedding.

The strict booking of the pool which was limited to an hour slot even though the pool mostly had no more than 6 / 8 people in it. More flexibility and pragmatic approach from staff would improve this. Regarding the cost of the room with breakfast for myself and my two children (6 & 9), I paid extra for breakfast to be included yet when I checked-in I was informed that the children get free breakfast. Meaning I actually paid more than I should have!

Very nice room, really comfy bed, relaxed ambiance of the hotel, cheerful and helpful staff in all areas, modern decor, pool and fitness complex, excellent breakfast, food/drinks available all day (24 hours I think!), car park, and outside seating/eating areas for when weather nice!

vertical ladders into pool - I much prefer gradual steps into the water with hand rails, much safer in my opinion, some Holiday Inns have them, some don't, with the variation in ages of guests and members I happen to think this is important, hopefully some of the hotels with the old style ladders will upgrade them in time.

It was the first time i've stayed at a Holiday Inn, and I was impressed by everything on offer from the room, food and the pleasant way I was treated by the stall.

There was only one downside to the room while the hotel supplied anone slip bath mat there's no handrail to help one in or out of the bath/shower. I did mention this to the receptionist and apparently I'm not the first to complain about this.