The staff were exceptional courteous and extremely helpful, especially Risa Cheon and Lien Han. Risa personally took us to the convenient store next door to purchase and top up the transport T-card as the old couple who own the store speak not much English. As it was drizzling when we were about to venture out, Risa kindly offered us two umbrellas to use. After checking out, Lien helped us to order a taxi on her phone. Taxi fare from the Incheon airport to the hotel was about 67,000 WON (we arrived at about 11pm). The hotel is very conveniently located. Entrance to the metro station is literally 1 minute from the hotel front door. Bus stop is about 5 minutes walk. There are numerous convenient stores (one is just next door) and restaurants. Room is clean, bed is comfortable, huge bath tubs, free 2 bottles of water in the fridge everyday. Nice fluffy big bath towels (two other accommodations which I had stayed in this country offered "hand" towel as bath towel. It is a great location for first timer and also re-visiting tourist in Seoul. I would book this hotel again. Information below is irrelevant to the hotel review but is included for reference only by first timer-:- We had 3 full days in Seoul, and topped up 20,000 WON on the T-card. Travelled a lot on the trains and buses and still had about 7,000 WON credit left on the card to be used in Busan.

The shampoo, hair conditioner and body wash are in squeezable bottles. My wife, who has rheumatoid arthritis, found it challenging to squeeze the bottle.

The location is great. There is a subway (line4) in front of the hotel. It’s very convenient to travel in Seoul by subway and bus. Besides there are a heap of convenience store and coffee shop around the hotel even Olive Young. Everything in needed is around the hotel I traveled from Busan and arrived at the hotel before check in time (around 1:30 pm). I told the staff that I can wait at the reception area until the check in time because I was so tried. I waited around 30 min. The staff told me that the room was ready and they allowed me to check in before that time. That’s so nice.

Nothing

Everything was wonderful. The location is fantastic, right next to a subway station, so it was convenient to get anywhere. It's also close to restaurants, shops, and other major stations, so it was very convenient to go anywhere and do anything. The staff were lovely and the room I got was beautiful - large and clean, big windows, and an incredible view of the Namsan Tower. I would definitely stay here again! I didn't try the restaurant or the breakfast, but I'm sure it would have been good. Overall, it was a great experience staying here and I would be back.

Not much at all - my stay overall was very pleasant and I can't think of anything I didn't like!

check in was perfect and the staff spoke excellent English. the room was comfortable, stylish and and really nice. great value for the money. There is a subway entrance right in front of the hotel and that makes things super convenient. also there is a mart next to the hotel which is open late. perfect for a midnight snack

it was a little far from Seoul Station. I was expecting it to be a short walk but in reality you are better heading to the next subway station and getting out there. it’s walkable from Seoul station but if you have a lot of luggage it could be a challenge.

great location

shower without curtain on windows side

We stayed in a suite, which had exceptional views on Seoul on all directions. The bed were very nice and comfortable and room was clean.

The room lacked a mini bar, which I would have expected from a suite. I also would have expected that on the 20th floor suites the whole kitchen facility to be more set (e.g small coffee machine etc). The breakfast canteen in the basement was sad - the coffee was terrible, and selection of food options poor.

The hotel is well located: about 15 minutes walking from the train station and in front of a metro station. So it is very convenient to go to the airport. The rooms are a bit small, but they are fine and with a nice view. The staff is very nice.

The room is a bit small, but more than acceptable.

It gets an excellent staff score because they did everything they could to sort out a problem with the room and relocated us free of upgrade charge. They were always courteous and friendly and helpful. The location was great a step away from a,metro station. Places to eat and a convenience store very close. A short taxi ride from the main station.

Room lighting wasn’t very good. Fine for those who read on back lit devices but not for books and maps.

Location was convenient as we stayed one night and needed to take the train from Seoul station to Incheon the next morning. The hotel is just one stop from Seoul station or walking distance about 20 mins. Reception was nice, friendly and check in was efficient. There’s a cafe on the 2nd floor that offered a great selection of drinks and cakes/pastries so you don’t have to leave the building. Bed, duvet and pillows super soft and comfy. Large bathtubs and modern toilets with heated seats. All in all a really comfortable stay.

A little dated, better upkeep of rooms needed ie some tearing in the bed linen that was used. Some mould under window sill by bathtub in the bathroom.

Good location, close to Seoul’s central station, perfect for day trips from the city. And it is also on an important metro line, nr 4. Rooms are well equipped although the single rooms are truly small. Convenient coffee shop on the second floor of the hotel.