We got a big surprise after getting to the hotel, for some reason we've got a much better room with a terrace and jacuzzi! This made our stay amazing from the day 1. The personnel is polite and pleasant from the receptionists to the pool guy who changes the towels. The room is great, although a bit uncomfortable shower, we needed to get used to it in order for the water not to be spilled everywhere. The bed is big and the mattress is amazing for the back! Conditioner system works great, really made a huge difference. Works quite so we could even leave it on at night in the other room. Furniture is lovely as well as the decorations. We got the view on the entrance of the hotel so it was very quite, room over the pool were a lot more noisy. The breakfast was amazing, everything you want and more! Throughout the week you can eat something different every day easily. Spa center is great, hammam I liked the most, there's also a pool with cool water and jacuzzi. The dry sauna wasn't so great because the temperature was over the roof, it was even hard to open the door.

Safe should be paid for in order to use. A bit far from the beach but it was fine for us. The pillows were not great, even though there are 2 options to choose from, I didn't like either because they are too low and together too high :( this was my only struggle while staying. Also, the breakfast could've started a bit earlier for more time on the beach without aggressive sun (currently starts at 8).

Overall really nice hotel with lovely staff and lots of activities. Lovely food too.

One downside is that for a whole week of our stay we could not get a bed at the pool as towels were already placed on them by 06:30 in the morning. Beds are also extremely close to each other I guess to try and accommodate the number of guests but surely nobody wants to touch someone else while sunbathing. Hotel could do a little more to ensure guests are not violently bitten by mosquitos all evening especially around the pool/entertainment terrace.

Perfect location of the hotel- close to the bus station Las Gravitas (10minutes). I used the bus from the Palma airport and it was easy to go to the hotel. Great service-last day of my stay I needed the car rental and in 15 minutes everything was solved by the receptionist. Breakfast is delicious, variaty of the food, including the typical Mallorca´s dish. Clean room, I had beautiful view on the garden. I would recommend the massages in this hotel. Masser therapist is excellent and helped me a lot with my back pain. The hotel room was quiet.

Not much to say. Just minor things, not really the issues. I would appreciate the kettle in the room. The inside pool was cold for me.

The breakfast buffet was amazing and the employees so nice

The design of the hotel was lovely, just some details weren’t quite to my personal standards, like the mirror in the room was damaged, toilet seat was stained yellow ish and some corners of the wallpaper were peeling of for example in the dining room area. But this were just noticeable up close

We really enjoyed our stay in this hotel. We had breakfast and diner included and the food was very delicious, the variety was really good and every evening there was something new. The staff was very friendly and helpful too. Location is great too, a quiet area and close to the beach.

I liked everything. One thing that bothered me once was when some people staying in the hotel had a late night celebration, which was pretty loud. Since our balcony was facing the pool and the bar area, we were unable to sleep until 1 AM. Other than that, everything was great and the entertainment provided by the hotel usually finishes around 11 PM.

The fact that there were no kids and you can just relax everywhere you go in this hotel. I loved how clean it felt. The staff was really friendly and kind.

That the indoor pool was cold, I thought that because it's an inside pool it would be warm, there's also a jacuzzi inside of it, but it was very cold to get in.

The room was pretty cozy and spacious. The two beds we really comfy. The room had a balcony with a view to the garden, which was very nicely arranged, thus it made the morning more pleasant. The bathroom had lots of things needed in order to feel like you are showering at home. The breakfast was really rich.

The price was quite big for one night. I have stayed in other hotels rated the same and that had all necessary facilities too that had way better value for money. The placing of the hotel was not to my liking, I spent way more than planned on arriving and leaving there.

Room, pool, location, staff, food

Air conditioning was set only to warm or off, management informed that they cannot turn cooling on because other guests may not be comfortable. They offered us a fan instead which helped improving the sweating situation overnight a little bit.

The food was great and a big variety. The room was clean but not exceptional clean. We had some ants but maybe they came from outside (not many). The staff was friendly and the value was great

We had a room close to the elevator. Every time someone called the elevator or selected a floor there was a beep. This was disturbing especially at night

Apart from the older gent on reception who was quite offish the rest of the staff from reception to restaurant to cleaner were all lovely. Fab looking hotel. We were there due to its close proximity to the hosp so didn't used facilities.

Older man on reception. Didn't acknowledge you when stood at reception. Asked for some milk, you'd think I asked for his 1st born.