It's a beautifully designed and aesthetically pleasing hotel with lots of space. Rooms are spacious and bathrooms have a bath as well as a walk in shower. There are some really good staff there who go the extra mile like Raoul and Desirèe and Josè on the front desk.

Things can be inconsistent! No soap in bathroom - used shower gel to wash hands. Room not made up in a timely way. Four hangers in wardrobe (rectified by reception) Drinking glasses in room not renewed after 4 nights. Reception staff - possibly new - with few people skills - "passports" should not be the first words of greeting to people arriving. Nowhere to eat during the day except by the swimming pool.

Very professional and engaging woman called Desiree on reception when we checked in - and out. Recommended an alternative room to the one I'd identified online AND suggested we try the restaurant at the pool for lunch. Both excellent recommendations. The food at the pool was very good. We didn't eat in the Vinoteca at night because of our previous experiences in February this year. My review is on Tripadvisor. Breakfast was better than before and the chef on duty cooked a delicious omelette.

I'm disappointed that the dining room menu is unchanged from last February. Offering one choice of fish and it salmon! is a disappointment in an area that has an abundance of fish. I regularly buy Sole, turbot and hake at Alcampo in La Zenia and cook it myself. The salmon was probably micro-waived as well. The dining room itself is classy and aesthetically pleasing with excellent staff, but is let down by the new regime in the kitchen.

Very Spacious rooms, very comfortable bed, very clean, amazing location right in the centre of the resort where the main square of bars and restaurants are. Staff were all lovely, the cleaners were keen to clean the rooms every day!

There was an Insect infestation on our balcony, we expected this as it’s Spain, We told reception and they came straight up to our room with an insect killer spray and got rid of them. Unfortunately the day after they were back, but as expected. Nothing the hotel did wrong, just the country.

My second stay here. 6 nights this year. Nice looking hotel. Staf friendly and helpfull. Rooms are spacious, beds are good (firm) and a nice balcony (terrace). Silent airco and fridge, big tv-screen, blackout curtains.

1. The beds for me are very warm because of the thick comforter. I use comforters like this at home in the winter. So I had to crank up the airco all night to keep cool. Maybe next time I will inform for a cooler comforter. 2. Guests with loud gettoblasters at the pool is not what I expect with this hotel. Especially not because there is already pool-music from the hotel itself.

Loved - hotel interior, our room, bathroom, pool area (not too crowded), being surrounded by green, lots of little bars and cafes around the hotel if you want some different food. Our room was really clean - praise to the housekeeping team there. F&B team was really friendly and helpful. Fair prices for food and drinks.

For a 5 star I excepted coffee in the room, (it cost €3 in the restaurant for a coffee made by a machine), no robes or slippers either. 22€ a day for parking is a lot when you can find free spots around.

The location was perfect for our planned trip. The bed was very comfortable. The pools and gym were good. Excellent breakfast - the best hotel breakfast we have ever had!

There were no tea and coffee making facilities in the room. There was a kettle but no mugs or anything except a glass to drink out of. When we asked at reception we were told there were no tea and coffee making facilities. When booking it said that there were facilities. The lake around the hotel was almost empty and so rather unsightly and sad to see. The hotel could do with providing more signage or a map of the hotel as we got quite lost trying to navigate the corridors to get to places.

Staff were excellent, room was lovely and hotel in general was lovely. Pool was perfect with plenty of sunbeds and towels supplied.

Delay in getting a gluten free breakfast (bread) most mornings, got it in the end but a bit annoying - tell the chef as soon as you go in and then they will defrost gluten free bread rolls for you. Balcony window box had dead plants, bathroom had some mouldy grouting but none of this ruined our enjoyment as overall good.

rooms are large, with a very comfortable bed, good air con, there was no coffee / tea facilities at all, aprt from a kettle, but no cups!! there is a fridge, bathrooms are large with shower and bath, with twin sinks.

rooms should have coffe /Tea facilities at least, this is a 5 star hotel so these facilities should be included The big down side is the lake surrounding the hotel, this is more like a swap full of plastic bottles and rubbish this really lets the hotel down, in fact it looked like a health hazard!!

The swimming pool was excellent . Lots of sunbeds available . pool bar. Breakfast has an excellent selection of foods for all tastes and diet requirements.

The room was beautiful and we had a lovely view of the golf course but our immediate view was the lake around the sports bar which the water was well down ( i know you cant help the lack of water with the heat in Spain ) but it was very smelly and not pleasant to look at . As we have the Hiltons Honors membership , we were told we would have access to underground parking but when checking in , we were told this would cost us extra to park underground because it was booked through booking. com .

We had a room overlooking the pool with a lovely balcony .. the room itself was clean, spacious with a bathroom with separate bath & shower .. the hotel itself was very good .. excellent location for stopover on the way to Murcia airport

A couple things .. It was a shame that maybe because it was the height of summer the lakes surrounding the hotel were low .. showing the black plastic lining.. .. There was an excessive car parking fee ..even though you could literally park outside the hotel for free … which we did.. but this isn’t what I would expect of a hotel of this standard The courtesy room (for late departures) was charged by the hour and only up to 4pm .. although the hotel spa facilities were free ..