They gave us a free room upgrade to a suite so that was very nice of them and the suite was very spacious. We overall had a comfortable stay. The room and bathroom were clean and for the price point it is good value for money. The parking was free and safe so that’s definitely a bonus if you have a car.

We felt that this hotel had seen better times, although all the rooms were booked as per the staff members there was no one in the hotel and it made it seem very eerie and slightly haunting. The amenities were also lacking for a 4 star hotel such a dental kit, slippers, coffee machine, bathrobes etc. The location is a little far from Madrid so it is better if you have a car.

Rooms really spacious . Clean and comfortable . The staff really helpful and friendly Very convenient to go to the airport without the hassle . Good parking space .

I really don’t understand the fact the hotel have no bar or restaurant service on a holiday day , it is a 4 star hotel . The hotel was full apparently . You think they would have at least a personnel on duty to serve people coffee or beers /cold sandwiches . We got really late and we could not get dinners on the way but we thought we could get something in the bar to relax at least . We had the beers in the mini bar but it is not the same as beers serve in a bar . The answer was that is a holiday and everything is close but you could walk to get something nearby the station .

The pictures were accurate, and the room was clean and comfortable. The staff was very nice and accommodating. 

 The downside is I have never stayed in a hotel that does not have coffee in the room or easily available. Even a motel 6 and the cheapest of hotels has coffee in the room or easily available. I went down and got 2 cups of coffee for my self and my wife and brought them back to the room. When I went to check out they informed me they had to charge me the breakfast price which was €30 per person. I said excuse me €60 for 2 cups of coffee. We did not eat anything. !!! They said I went into the restaurant and they had to charge me. We discussed for a while, and they finally said they would not charge me the breakfast. Everyone be aware

The spacious rooms with a huge bathroom is a definitely thing to mention positively. As well the bath tub with a massage function is a nice touch. Oh and a big positive point is for the 2pm checkout without any fee.

There is nothing specific that would really leave a negative feeling behind. The surroundings of the hotel and the access is a little bit sad but this is something that is not that essential.

The hotel and the room were very clean. The bathroom was great, the room was large. The air conditioning helped a lot through the hot weather. The breakfast was amazing. The hotel was very beautiful. The rooms were quite sound proof, I didn't hear any of my neighbours.

The television was either outdated or a poor offbrand. It was very slow to respond, impossible to connect to my phone and very tricky to connect to the internet. The air conditioning could not be set to turn off at a given temperature, meaning I had to wake up during the night to turn it off. The bubbles in the bath were very strong, even at the minimum setting - it wasn't very relaxing.

Staff is charming. Rooms are big and luxurious, albeit somewhat worn out. There is free garage parking and the hotel is well connected, to the highway as well as the C-line train into Madrid. The nature reserve Valdeloshielos is right next door, great for a short hike.

Wifi is slow and unreliable Breakfast is €13 per person per day, not the mentioned €10

Very convenient for our journey and Tres Cantos turned out to be very close and a nice place with a great atmosphere just after the Christmas / New Year holiday. The parking arrangement was excellent. The room was very large and comfortable. Breakfast overall was as expected.

The orange juice at breakfast was very disappointing - out of character the rest of the breakfast offer

The room is large and well appointed. Best to book a room at the back of the hotel though.

Same problem as last time so they obviously don´t read reviews or don´t care: the buffet breakfast is very good EXCEPT the so-called ´´hot´ dishes. They are not hot, they are cold (tepid at best) and the bacon is dangerously undercooked.

Friendly staff and cleanliness. The bathroom is very well equipped. Everything built in works great!

The access path to the hotel was not marked, so we had to walk quite a bit to find the entrance to the hotel.

The hotel facilities are excellent.

The first night we arrived air-conditioning was not available, though there was an unexpected heat wave. That fortunately changed the next day... The location of the hotel is pretty bad. It is very close to the Tres Cantos train station, however there is no direct access... One needs to add a ten minutes walk in the sun. Too short for a taxi, too long for heavy luggage...