The room view is fantastic with a spacious balcony. The spa and the kids' area are great. Also, the free parking and the location of this hotel are perfect.

Some of the staff at the reception were rude, unfriendly, and unprofessional. I have asked for a portable fan for the apartment-two floors, givin the warm air, but she refused to provide two fans. Also, the welcoming was below average, and no one is available to assist you during check-in .

The view from my room was breathtaking. We could literally see the clouds in front of us from the balcony. Room furnishing was typical woody and gave a mountain/woods kind of feel, especially the duplex rooms. Housekeeping was good, and so was the breakfast. The restaurant staff were very friendly and helping. The bus stop was very near to the hotel, so commutation was not a problem. Good value for money. Would love to visit again.

Rating goes high to staff, who was very helpful and supportive, location, which was a bit away from the touristy busy spots in Interlaken, and views which were fantastic and breath taking. The hotel also has free on spot parking which made real difference and this is something rare in Swiss. The kids loved the playground area as well as the mini golf. It keeps them busy throughout the day.

Kitchen closets and drawers were locked and you can't use the kitchen amenities until you pay extra CHF 40. I don't see this wise and professional for a lovely hotel. Especially when you come in with family and have kids.

We booked a room with 2 levels, and as parents with 3 teenagers, we got good privacy since our bedroom was at the lower level. The kitchen is fully equipped, there is a safe, big closets and comfortable balcony. The view from the room was absolutely amazing! The breakfast was excellent! Got everything we needed - vegetables, variety of cheese, desserts, and hot and soft drinks. Everything was fresh and tasty! The staff is taking care of the sitting once you arrive, taking your order of coffee and customized omelets with pleasant attitude. The view from the dining room is also to the lake and it increases the good experience. The service was excellent! We got answers for anything we needed, the staff is very nice and welcoming. The location is good, not far from Interlaken, fitted our needs for our daily trips. There are a lot of parking spaces, indoor and outdoor.

The drive from Interlaken takes about 19 minutes, up to the Beatenberg, and it has many curves. It didn't bother us that much, but I wouldn't do it when it's dark.

We had a family room on the ground floor, with an incredible view. Good family room. Exceptionally good breakfast, seriously nice! Very very helpful staff also. Good facilities for a family with pool and multiple sauna areas. Great overall experience. The location of the hotel is truly something special. We would love to return again. Good public transport on the hotel doorstep, very convenient. Good parking also on hotels premises.

Cleanliness could've been slightly better in our room, it wasn't bad but definitely room for improvement here and there in places. But that's just being little bit picky

The hotel is located in the mountains so the ride there is really beautiful. The reception and other staff members were polite and gave an additional information what to visit. The view from the room was just magnificent. The breakfast was very tasty. We went to the restaurant as well and the overall experience was really amazing. It smelled so good in the saunas, really herbal.

We liked most of the things. Only thing what I did not understand no swimsuit policy at the sauna. It is not logical. It is written that people have to been in the towels, but I saw multiple people naked ignoring the rule (made me uncomfortable). Why not let the people wear the swimsuits?! The pool temperature should be little bit warmer.

View is awesome. Quite place for families vacation with good facilities such indoor swimming, gym room kids room etc. even though I do not used it. Breakfast is also good. Friendly hotel staff.

Room is on the upper floor which cause difficulty in bringing up our heavy luggage to the room. Bathroom door is very translucent. Not suitable for families stay or group of friends. A shower room is more preferable rather than a bathtub. Prefer a more lighted up dining and living hall area. Public transport interval waiting is too long. There is no shelter at the bus stop. Have to pay for the utensil if we were to use the kitchen facilities.

I am writing to express my sincere gratitude for the exceptional assistance provided by Mathilda during my recent stay at your hotel. Due to unforeseen circumstances, I was unable to secure a rental car in Zurich, which significantly disrupted our plans. Mathilda was incredibly helpful in this situation. She offered invaluable advice on transportation options and arranged a shuttle service for us. Her clear explanations and willingness to assist made a stressful situation much more manageable. As foreigners in Switzerland, her support was particularly appreciated. Mathilda’s professionalism and dedication to ensuring our comfort and convenience were truly outstanding.

Fantastic views from the room, restaurant and the bar. Location is amazing in general, moreover in the near proximity to the funiculair or cable car. View from the balcony beyond any words! Big size of a standard room/ apartment incl the kitchen corner + renovated Meals in the restaurant, tasty and with a lot of healthy options Indoor and outdoor playgrounds for kids and the pool!

During breakfast and dinner it was too crowded sometimes . The restaurant has a nice design but a bit too small for such a big hotel facility We had just bad luck with the weather but a reason to come back for the good one!

Our stay was wonderful. The location is perfect—quiet, picturesque, and away from the crowds. The saunas were surprisingly spacious, diverse, and very comfortable. We also loved the fresh and delicious breakfast selection. Special thanks to the friendly and attentive hostesses, who made our stay relaxed and enjoyable. The proximity to the bus stop and cable car was very convenient. We also greatly appreciated the peace and quiet (and the view!) in our room, as we didn’t hear any noise from the other guests.

Nothing really, our stay was perfect.