The staff were super friendly and full of joy. The balcony was great with our lake room view. We enjoyed stunning sunrise and morning stars. The room was a great size, extremely clean inc shower etc. The city tax gives free buses which made travel quick and easy, although most things are walkable. We enjoyed our trip up the hill for a bit of exercise and after all that's what aids the view. The peaceful piano music was relaxing in the lobby and we also were able to use luggage storsge. We would stay here again for sure and I will recommend to others.

The hotel is lovely although it sits on top of a hill so we had to walk up a cobblestoned street, then up a few stairs into the entrance. It was close to town though and the bus stopped just at the bottom of said hill. I walk with a cane, but managed to make the climb for the two days we were there. Lucerne is lovely, the hotel is in a lovely old building and the staff was very helpful and friendly. We bought breakfast on the second day. It was very good and reasonably priced. And there was a lift in the building, something we found lacking in other places we stayed. I highly recommend. It was a great value.

The climb up the hill

Location and view was absolutely magical, we were just transiting through Luzern and just needed a place to stay for a night but this hotel far surpassed our expectations. It snowed the day before and the lake/mountain view was 😍😍 The hotel was very clear and friendly and helpful with communication and recommended buses to minimise navigating snowy paths with our suitcases. Reception also lent us a Swiss adapter (with deposit) after we realised it was different from Euro adapter. The hotel also provided luggage storage facilities for a short period after check out. Little touches were nice too within the room like water, Kambly biscuits and tissue packets provided

Not the most convenient to get to if you’re less mobile, we had to walk up a long flight of stairs to get to the top of the hill where the hotel was situated. There was another slope up but it was a bit of a loop. But otherwise a relatively short walk from the bus stop! Besides the view and the little touches, the room facilities itself was average. Bed was 2 single mattresses put together and I ended up falling between the mattresses during the night. Pillows were also very soft/not much support but really I’m just nitpicking now

This was our favourite destination and hotel on our Euro trip. Arad was absolutely amazing. He was informative and so helpful. He made the trip so much more enjoyable by providing us with his favourite places to visit and he gave us exact directions and busses to take so we never got lost. The hotel also provided a complimentary bus pass so we didnt have to pay for the bus. The breakfast was so good. The room was comfortable and the view was beautiful. Please stay here if you get the opportunity. You will not regret it.

Nothing. Absolute perfection.

The view from our balcony was breathtaking. Beautiful Lake Lucerne with spectacular Mountain Views. Room was very comfortable and clean. Staff friendly and helpful. 15 minute walk to main shopping area and train station. Tree lined waterfront walkways by the lake with wonderful restaurants and bars. A day trip to Lauterbrunnen valley is a must. The trains are so quick and on time. A lot of beautiful historic buildings.

Nothing we didn’t like. There is a 5 minute walk up a slightly steep road to hotel so if you have a lot of luggage would recommend getting a taxi.

Clean and very comfortable. The View is amazing

No fridge or tea and coffee . Little things

Room was comfortable and clean with a terrific view of Lake Lucerne. Staff were very friendly and helpful. Location is a little removed from busy part of city but easy walk along River or via tram to central Lucerne. Only down side is walk up the hill with luggage to hotel. Planned on taking Uber but train station area was extremely crowded due to Fair in that area and opted for bus. Didn’t see taxi stand. Would definitely stay here again.

Just walk up hill to hotel with luggage but would recommend to use taxi or Uber if coming from train station.

The location in relation to the things we wanted to see in the the city was great! The patio area was great to hang out at after we returned for the night.

There was no in refrigerator in the room. We would’ve purchased more items (drinks, chocolate etc) in town if we had a way to keep them cold during our stay. Power outlets were minimal but that’s hard to adjust in a building as old as it is (we liked the historic atmosphere though).

The Hotel Luzern is graciously appointed. Stained glass windows, marble steps. The staff was very attentive and professional. The view from our hotel room, and the veranda is spectacular. When the weather was clear (most of the time) and the full expanse of Lake Louise is spectacular. Great room. Comfortable bed.

The Horwl is not located on the main road. It is located on a side road. A somewhat steep road, but certainly walkable. The TV has very limited English speaking channels. But we're in Switzerland, and that counts for a lot.

We had a great view of the lake. The hotel staff are very friendly as well. The room is cleaned everyday, the bed and pillow are both very comfortable They provide a fan so you won't die from the summer heat.

The hotel is located on a lovely hill. So you have to push your luggage up said lovely hill. But the view from the hotel balcony was worth it. I think. Our room was at the end of the hallway, not sure if that was the reason why the wifi had some dead spots. But it wasn't such a deal breaker.