Spotless room. Defintely I will take it as a motivation with respect to how they clean and maintain. Spotless. Spacious room, comfortable beds, not a great view for standard rooms but it will meet the expectation anyway. Bathroom had enough soaps and towels. 5-10 min walk from Luzern railway station. Train connectivity to anywhere in swiss is a plus. surroundings are beautiful and scenic. Location wise ok but I was overwhelmed by expectation when I was googling before I do the booking. Nearby thai restaurant are too good. wi-fi connectivity is good, free bus pass provided at reception during your stay for that zone. Ordered breakfast room service, which was on-time, appreciate it

Water drains very very slowly in bathroom which make uncomfortable during shower. This issue has been reported by people few months ago in google reviews but the issue seems still there. But somehow it drains but very very slowly :-) Reception and area is always busy with tourist groups. At times, crowded like super market. Had to go to reception couple of times to get the access card working. Checkout process is not friendly as some of the receptionist were unable to handle it. If you have not consumed anything at mini-bar or buy breakfast, self checkout is seamless, just scan and drop your access card in the box provided. 1400 for 4N5D with no breakfast option is unreal.

Have you ever upgraded your room and come to check out five days later only to be told that your lake view room upgrade was all for free?! Will that’s exactly what they’ve done to us! From the moment we arrived at Radisson Blu we knew that we were too early to check in to our room. However the excellent staff at the reception desk ( I think his name was Shahid) did not make a fuss about our arrival time and without hesitation gave us the keys to our room. We had a great view of Lake Lucerne from our room. It was wonderful waking up to such beautiful scenery of the city. The waitresses at breakfast were so wonderful. My husband and I were running late for our tour one morning and we did not have much time to eat our breakfast so the waitress provided us with takeaway boxes/cutleries/coffee cups so we could have something to eat on our journey. Overall we truly had an excellent time at Radisson Blu and we will be back!

The location, excellent staff service and the lake view room.

We loved the room, view, location and staff.

Wish we could have had breakfast included for a lower price, but overall excellent.

Perfect location for us within short walking distance from the railway station, the lake and the main shopping area, but still in a quiet area. We were upgraded on arrival to a lovely, large room on the top floor. The hotel is modern with attractive décor. The staff were professional and very helpful, Excellent breakfast. We ate in the hotel restaurant both evenings and enjoyed the Israeli themed food very much. Lucerne is beautiful and amongst other activities we had the opportunity to visit one of the most special art galleries we've ever visited Sammlung Rosengart.

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This hotel was excellent. The location was perfect—walking distance from the train station, lake, and attractions but without the busyness or sounds, or crowds. If you want to swim in the lake, the beach is a 7-minute walk to the right of the hotel. We had a room with a lake view, and the sunrise was beautiful. The higher up the building, the more you will see of the lake. The beds were comfortable. The rooms have air conditioning and extra automatic lowering blinds, so if you want to make your room dark, you can. Very clean and modern. The staff was courteous and helpful. The breakfast was delicious. Thank you, Oscar, at the front desk, who welcome us on the first day. We will stay at this hotel again.

Room is great size, clean. Staff is very friendly. Checked-in was smooth even though we checked in very late. The front office gentlemen greet us with a smile and very accommodating. Breakfast has great options. Staff was friendly.

The GPS leads me to the back road, but it was close after 10pm. There were metal poles on the road. So we had to circle the train station 2x to find the right road that leads to the front of the hotel. Not the hotel's fault but maybe it would help if the guests knows not to use that route.

Unexpected upgrade from standard room to superior. You can go from the garage directly to the hotel elevators. Discount for parking if you are a hotel guest. Great location - everything you need is walking distance away. Room was very big and nicely equipped. Bed was comfortable.

Some details really bothered me - cotton swab under the bed, dusty air duct from the AC… and also toilet in the hotel lobby was filthy. If this cleanliness mistakes weren’t made, the hotel would get a 10/10. Really expensive breakfast - we were offered breakfast for 28 CHF per person. We went to eat elsewhere.

staff were friendly and attentive. Especially at breakfast staff were very accommodating and even allowed me to take away breakfast in boxes when my wife and kids were not feeling well enough to go down at the restaurant. another bonus was late checkout without additional charges. the location couldn’t be better than this. just 5 minutes walk to train station and boat station to go to Mount Rigi.

May be having a microwave for heating up our own food was the only thing missing during our visit.

10 minutes walk from old town and touristic area room was clean in a walking distance to the train station

the room is too hot , we put the card to make the room cold but when we came at night it was hot . i called the reception and they send a guy who told us that room is hot because it face sun all day .. and all we have to do is to take a shower to make ourself cold !!!!!! is it a common answer to help the customer with ???? get shower?? and he said am not joking u should both take cold shower this is what i can tell u to get cold and tomorrow close curtain all time so sun will not come in .. so i had the curtain around the room closed all time and couldn’t enjoy the view .. my room was premium room with lake view, so windows were all around the room other than the heat everything else is good

Good location, near to lake, boat piers, bus station and main train station. Within 5 minutes to iconic chapel bridge, and to busy town centre. The rooms were clean, mattress was superb, size of room was spacious with amenities of a 4-star hotel.

The outward look of the hotel is pretty ugly in architecture. It looks like a dated building. However, once indoor, you will find that it is a professional hotel.