The overall interior of the hotel is prestine, cozy and has a warm, welcoming ambiance. The bed mattresses are so comfortable and is perfect respite after a long day in the alps. Breakfast was ok, nothing extra what matters most is it will fuel us for the day. Although we did not ski, there are ski facilities in the hotel (e.g. ski room), which I thought is really great! The location is just a stone’s throw away to Gornergrat Railway Station, red and green (free) buses- all these will transport you to the magnificent views of Matterhorn and Glacier Paradise.

This is very near the train station so I did not have to drag my luggage very far. However due to some roadworks the path to the hotel was not so clear. Still it was not that difficult to get to. The staff was warm and welcoming. The gentleman helped me to my room even though there was an elevator. The room was clean and adequate size. The bed was comfortable. Lighting was adequate. There was a kettle and tea and even a fridge. The tv had English channels. The bathroom had a tub and heater. The heater worked the first night but subsequently did not work. Breakfast had variety and was good.

The gentlemen on the first day was welcoming and helpful but did not speak very much English. Another lady staff on the second day came to my room when I complained about the heater not working. She put her hand to the heater and declared it was warm. Did she think I cannot feel that it was stone cold or is her hand not feeling the cold? Or maybe she just want to dismiss the issue for whatever reason. The room also had a heater but I did not use it.

Staying with Sarah Senna was the right choice for Zermatt. The hotel is very close to the railway station, so it is very convenient to go up the mountain and out for food. Although it took a while to find the hotel entrance due to a navigational error during check-in. Small hotel is very delicate and clean, walkways, small lobby bar, public toilets are revealing the owner's intentions and bourgeois feelings. Although Matt can not be seen from the balcony, the room is large enough to provide comfortable bedding and a relaxing bath after the Matt hike. Breakfast is arranged according to room number, although the breakfast category is not particularly many, but fruit, yogurt, etc. have, and delicious bobo eggs. Although pre-booking, the price is not too high, is the entire trip in Switzerland, a favorite small hotel.

It would be nice to have a room with a view of Matt

Super friendly and helpful staff. Comfortable, nicely sized rooms that were cleaned daily. Execllent location very close to the mainline train station, and the Gornergrat lift station and bus stop.

Breakfast was fairly basic - ham, cheese, cereal, pastries/bread, and boiled eggs. No cooked/hot breakfast options with eggs cooked to one's preference, bacon, baked beans, etc. Many channels listed on the TV were not showing/working. Sauna capacity was max 2 people (although it can easily accomodate 5-6 people), and that it needed to be reserved in advance for a set time rather than be used at a guest's convenience. This was not explained (only found out when I went to use the sauna); and having a fixed/reserved time is not helpful, especially as timing on the mountain and getting back to the hotel can vary. This is the first time I've heard of a sauna having to be pre-booked and with such a small capacity.

On our arrival day, we were stuck in the traffic queue at the Furka tunnel for 5 hours, which made us finally arrive after 23:00 but the staff had communicated all the instructions for us to be able to enter the hotel and get the keys to our rooms, without late check-in fee or anything. Super nice staff thus, always present and helpful, throughout our stay. The location is super convenient, I've been staying already in almost every possible area in Zermatt, agreed, there are places with a better view but the location is so close to the train, the bus, the shops, I think I'm hooked. Even though it's so close to the Gornergrat train station, it's not noisy at all. The breakfast is exactly what we needed. We didn't book the sauna the very first days, but once we did, we made sure to book it every day. The bathroom looked like new, water pressure was very good, warm water came immediately. Wifi was good enough to connect the Apple TV we brought with us and enjoy it on the TV. We had 2 rooms, on different floors for the kid and us. No problem at all. So if you're in Zermatt on a budget (well, relatively speaking), this is the place to go.

Can't think of anything, really. Perhaps, one thing would be to not expect the luxury or beauty of some other places in Zermatt, but for my part I was more than satisfied. If I really had to find a negative point is that because the price was so good, it might not be available next time we want to book there or the price would eventually reach the level of other places in Z.

It is tucked away down a small lane and has great views of the Matterhorn from its generous-sized balconies. It is small and family owned so the service is personal, not corporate, and the hotel feels loved and cared for.

it’s very close to ski lift, train station and all the amenities, nice sauna included in the price. very clean and cozy rooms with balconies. a good addition is the sauna (free of charge). very nice and welcoming staff, it’s been our 2nd visit to Zermatt and 2nd time at the same hotel and we will definitely come again to the same place.

Hotel Sarazena was in the perfect location for our travels with a ski bag and large travel bag. The hotel staff were very friendly and welcoming acknowledging us at all times as we only speak English. Located next to the train up to the mountain and bus 50 metres away. The hotel was so clean and the rooms had all modern facilities, coffee machine, fridge and kettle. You just needed to ask the staff for anything and they were accommodating. The room was very spacious with a lounge and chair for relaxing after skiing, the balcony was amazing in the afternoon sun with a glass of wine and cheese. The breakfast was delicious with lots of options and plenty of variety for the fussy eaters. So glad we selected this property.

Everything was great.

I loved the location and the staff Selena went above and beyond even taking our luggage to the station and helping us board the train. Outstanding and very generous.Thank you Salena! The location is very close to the railway station and within easy walking distance to the main street. The room was large and clean with a balcony with some views to the Matterhorn.The bed was very comfortable. A lift is available for easy access to rooms. There is a lovely breakfast room and breakfast available at no additional cost. Also late checkout. Loved this accommodation and friendly staff

Nothing to complain about

Hotel Sarazena is just steps away from Zermatt Bahn (station). It is clean, ordered, and neat. Front desk operated at limited hours but we check in and out just fine. The staff are very helpful in finding information for us such as trails and gondola condition/status and location of the black-face sheep that we would like to meet, something we don't just get from Google. The breakfast is good variety and delicious. The room condition is reasonable. Bathroom is fully functional. Beds are comfortable. It is not a five star hotel in big cities. It is a cozy great place for our hiking and sightseeing exploration. If you were lucky, you get to see Matterhorn from your balcony. The hotel is close to everything. Going to Sunnegga Blauherd Funnicular is 5 min and Gornergrat station is 2 min. There are so many dining and shopping selections near by and there is a supermarket if you need anything at the last minute.

The room has no air-condition. It might be hot at night if you experience a heat wave. We visited at the beginning of September. Opening our windows would do just fine.