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9

690 reviews

Hotel Sarazena

Hotel Sarazena

Bahnhofplatz 14 , Zermatt, 3920, Switzerland

Reservations:

+1-833-728-2041

Choose dates to view prices

Free wifi

Sauna

Bar

Sun deck

Tour desk

Terrace

Mountain view

Non-smoking rooms

Hotel Sarazena

Welcome to Hotel Sarazena, a charming 3-star hotel nestled in the heart of Zermatt, Switzerland. Just a mere 0.3mi away from the city center, this cozy hotel offers guests a convenient location at Bahnhofplatz 14. Boasting 690 reviews, this hotel is a favorite among travelers seeking comfort and relaxation.

Guests at Hotel Sarazena can indulge in a range of amenities including free Wi-Fi, a sauna for some well-deserved relaxation, and breathtaking mountain views. The hotel features non-smoking rooms, a bar for evening drinks, and soundproof accommodations ensuring a peaceful night's sleep. With an elevator for easy access, private bathrooms with free toiletries, bathtubs, and a sun deck, this hotel provides all you need for a memorable stay in Zermatt.

Immerse yourself in the beauty of the Swiss alps from the terrace or garden of Hotel Sarazena. Perfect for those wanting to explore Zermatt, this hotel offers a comfortable retreat after days spent hiking or skiing. Book your stay at Hotel Sarazena for a delightful Swiss getaway filled with relaxation and stunning views.

When you choose to stay at Hotel Sarazena, payment is a breeze with various options available. Cash is accepted, as well as Visa, JCB, Mastercard, and Maestro cards, providing you with flexibility and convenience in settling your bill. After a day of exploring Zermatt or hitting the slopes, you can rest easy knowing that your stay and any additional charges can be easily managed with these widely accepted payment methods.

Nestled in the picturesque Swiss Alps, Hotel Sarazena offers a cozy retreat for travelers seeking comfort and relaxation. With accommodation options like the 2 Beds room accommodating 2 adults and 1 child, you can unwind in a peaceful setting after a day of adventures. Whether you spend your days exploring the charming city center just steps away or lounging on the sun deck with stunning views of the mountains, Hotel Sarazena provides the perfect backdrop for your Swiss getaway.

After immersing yourself in the beauty of Zermatt, Hotel Sarazena invites you to relax and rejuvenate with a sauna session or enjoy a well-deserved drink at the hotel bar. With soundproof rooms ensuring a peaceful night's sleep, you can wake up refreshed and ready to take on another day of exploration. Whether you're a skier, hiker, or simply a traveler seeking tranquility amid the Swiss Alps, Hotel Sarazena offers the ideal blend of comfort, convenience, and stunning views for an unforgettable stay in Zermatt.

Closest airports

Sion Airport

24.3mi

Milano Malpensa Airport

54.1mi

Lugano Airport

55.8mi

Turin Caselle Airport

57.1mi

Most popular amenities

Free wifi

Sauna

Bar

Sun deck

Tour desk

Terrace

Mountain view

Non-smoking rooms

Soundproof

Elevator

Free toiletries

Bathtub

Garden

View

Upper floors accessible by elevator

Rooms

Show 13 photos

Single Room

185 sqft

Minibar

Flat-screen TV

+

More details

Rooms facing west, some come with balcony. Please note that extra beds are not available in this room type.

Show 30 photos

Room - 2 Twin

270 sqft

Balcony

Minibar

Flat-screen TV

+

More details

Well-lit rooms facing the south and including a balcony.

Guest reviews

9

690 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Featured reviews:

🇬🇧

Vivian

9.1

January 2024

The overall interior of the hotel is prestine, cozy and has a warm, welcoming ambiance. The bed mattresses are so comfortable and is perfect respite after a long day in the alps. Breakfast was ok, nothing extra what matters most is it will fuel us for the day. Although we did not ski, there are ski facilities in the hotel (e.g. ski room), which I thought is really great! The location is just a stone’s throw away to Gornergrat Railway Station, red and green (free) buses- all these will transport you to the magnificent views of Matterhorn and Glacier Paradise.

🇸🇬

Emily

8.2

October 2023

This is very near the train station so I did not have to drag my luggage very far. However due to some roadworks the path to the hotel was not so clear. Still it was not that difficult to get to. The staff was warm and welcoming. The gentleman helped me to my room even though there was an elevator. The room was clean and adequate size. The bed was comfortable. Lighting was adequate. There was a kettle and tea and even a fridge. The tv had English channels. The bathroom had a tub and heater. The heater worked the first night but subsequently did not work. Breakfast had variety and was good.

The gentlemen on the first day was welcoming and helpful but did not speak very much English. Another lady staff on the second day came to my room when I complained about the heater not working. She put her hand to the heater and declared it was warm. Did she think I cannot feel that it was stone cold or is her hand not feeling the cold? Or maybe she just want to dismiss the issue for whatever reason. The room also had a heater but I did not use it.

🇨🇳

Xiaoling

9.1

October 2023

Staying with Sarah Senna was the right choice for Zermatt. The hotel is very close to the railway station, so it is very convenient to go up the mountain and out for food. Although it took a while to find the hotel entrance due to a navigational error during check-in. Small hotel is very delicate and clean, walkways, small lobby bar, public toilets are revealing the owner's intentions and bourgeois feelings. Although Matt can not be seen from the balcony, the room is large enough to provide comfortable bedding and a relaxing bath after the Matt hike. Breakfast is arranged according to room number, although the breakfast category is not particularly many, but fruit, yogurt, etc. have, and delicious bobo eggs. Although pre-booking, the price is not too high, is the entire trip in Switzerland, a favorite small hotel.

It would be nice to have a room with a view of Matt

🇬🇧

Sumit

8.2

March 2023

Super friendly and helpful staff. Comfortable, nicely sized rooms that were cleaned daily. Execllent location very close to the mainline train station, and the Gornergrat lift station and bus stop.

Breakfast was fairly basic - ham, cheese, cereal, pastries/bread, and boiled eggs. No cooked/hot breakfast options with eggs cooked to one's preference, bacon, baked beans, etc. Many channels listed on the TV were not showing/working. Sauna capacity was max 2 people (although it can easily accomodate 5-6 people), and that it needed to be reserved in advance for a set time rather than be used at a guest's convenience. This was not explained (only found out when I went to use the sauna); and having a fixed/reserved time is not helpful, especially as timing on the mountain and getting back to the hotel can vary. This is the first time I've heard of a sauna having to be pre-booked and with such a small capacity.

🇬🇧

Helen

9.1

October 2023

It is tucked away down a small lane and has great views of the Matterhorn from its generous-sized balconies. It is small and family owned so the service is personal, not corporate, and the hotel feels loved and cared for.

🇧🇪

Masato

10

April 2022

On our arrival day, we were stuck in the traffic queue at the Furka tunnel for 5 hours, which made us finally arrive after 23:00 but the staff had communicated all the instructions for us to be able to enter the hotel and get the keys to our rooms, without late check-in fee or anything. Super nice staff thus, always present and helpful, throughout our stay. The location is super convenient, I've been staying already in almost every possible area in Zermatt, agreed, there are places with a better view but the location is so close to the train, the bus, the shops, I think I'm hooked. Even though it's so close to the Gornergrat train station, it's not noisy at all. The breakfast is exactly what we needed. We didn't book the sauna the very first days, but once we did, we made sure to book it every day. The bathroom looked like new, water pressure was very good, warm water came immediately. Wifi was good enough to connect the Apple TV we brought with us and enjoy it on the TV. We had 2 rooms, on different floors for the kid and us. No problem at all. So if you're in Zermatt on a budget (well, relatively speaking), this is the place to go.

Can't think of anything, really. Perhaps, one thing would be to not expect the luxury or beauty of some other places in Zermatt, but for my part I was more than satisfied. If I really had to find a negative point is that because the price was so good, it might not be available next time we want to book there or the price would eventually reach the level of other places in Z.

🇺🇸

Sandy

10

October 2024

The hotel location is very convenient to the train station and to several nice restaurants. It is also right next to the Bahnhofstrasse, the main shopping street in Zermatt. Gornergratbahn, the best access to views of the Matterhorn, is right next door to the hotel. Our balcony provided an excellent view of the top portion of the Matterhorn, which allowed us to get some beautiful photos at sunset. The front desk and breakfast staff were friendly and helpful. The included breakfast had a very nice selection of baked items, fruit and juices.

Bed could have been firmer, but we prefer very firm beds. Same for pillows.

🇺🇸

Jeff

9.1

October 2024

The breakfast was very good. The staff at check-in were helpful. They even printed out our seat assignments for the Glacier Express! The location is about 1 minute from the train station. As close as it gets!

Only one thing. We unintentionally broke a rule we didn't know about. At breakfast, we put a couple of pieces of bread and cheese into my wife's bag to eat on the train. When we checked out, we were confronted by the receptionist and asked if we had done that. It was a lot of drama over some bread and cheese. We did it, yes, but we didn't think that it would be a big deal. The bottom line is don't do that. I asked what she wanted us to do about it because we had a train to catch. She let us go with a strong warning to never do that again. It kind of took the joy from my day. It also had me wondering just how it is that they were watching us...

🇬🇧

Victor

10

March 2023

it’s very close to ski lift, train station and all the amenities, nice sauna included in the price. very clean and cozy rooms with balconies. a good addition is the sauna (free of charge). very nice and welcoming staff, it’s been our 2nd visit to Zermatt and 2nd time at the same hotel and we will definitely come again to the same place.

🇦🇺

Charmaine

10

March 2024

Hotel Sarazena was in the perfect location for our travels with a ski bag and large travel bag. The hotel staff were very friendly and welcoming acknowledging us at all times as we only speak English. Located next to the train up to the mountain and bus 50 metres away. The hotel was so clean and the rooms had all modern facilities, coffee machine, fridge and kettle. You just needed to ask the staff for anything and they were accommodating. The room was very spacious with a lounge and chair for relaxing after skiing, the balcony was amazing in the afternoon sun with a glass of wine and cheese. The breakfast was delicious with lots of options and plenty of variety for the fussy eaters. So glad we selected this property.

Everything was great.

Points of Interest Around Hotel Sarazena

Attractions

Zermatt Mountain Railways (Zermatt Bergbahen)

0.7mi

Sunnegga

1.1mi

Zermatt-Matterhorn Ski Paradise

1.1mi

Gornergrat Railway (Gornergrat Bahn)

3.3mi

Matterhorn Glacier Paradise

6mi

Ecomuseum Simplon

19.2mi

Stockalper Palace

23.3mi

Glacier Express

23.4mi

Aletsch Glacier

29.5mi

Amenities of Hotel Sarazena

Free wifi

Sauna

Bar

Sun deck

Tour desk

Terrace

Mountain view

Non-smoking rooms

Soundproof

Elevator

Free toiletries

Bathtub

Garden

View

Upper floors accessible by elevator

Stay rules - Hotel Sarazena

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property