Amazing view, good location, room is as good as showed on the website.

Nothing, but some customers from China ( family with children) spoke loudly in Mandarin when they entered the room , and keep some noises, which may bother other customers.

I wished we stayed longer here as the room was the largest and most comfortable for our family of 4 amongst the different hotels we stayed at during our holiday in Switzerland. The 2 bedrooms are separated from the living and dining area, so there is more privacy. It is a 5 min walk away from the Zermatt train station. We took the opportunity to walk through the town to get to the base station to travel up to Matterhorn Glacier Paradise. The walk took no more than 20 mins. On the way back, we hopped into a bus.

Nothing I can think of.

Our Family Suite was perfect. Great size, great view of the Matterhorn, very clean and definitely comfortable for a family of four with dog. The hotel staff could not have been more helpful or kind. The pool + hot tub were fantastic on rainy days. And they serve a nice breakfast each morning.

We visited during off-season so the restaurant was closed - not ideal with small kids on rainy evenings, but that's the only thing that was less-than-fabulous during an overall great stay.

Hotel Ambassador was excellent with a stunning view of the Matterhorn and incredibly close to the train station it was easy to get to. The staff were incredibly kind and helpful always willing to help as needed. The room while small had all needed amenities and kept a lovely cabin feel! The new Carbon restaurant is a must try the food was beyond excellent and the staff in the restaurant were fantastic.

The beds themselves were a little stiff and only having one very soft pillow wasn't enough, we ended up asking for a second one each. Whilst there is an included breakfast in the mornings I found it a bit odd coffee wasn't included and you needed to pay for it.

Everything was nice

Breakfast room in basement without views. They should do breakfast where the restaurant is with views. Dinner can be downstairs since there are no views in the dark.

The room is a littleee bit small with our huge luggage(s) but otherwise suffice. Breakfast spread is amazing! Definitely worth paying for breakfast, as they serve a whole spread of yummy breakfast food. Staffs are friendly and helpful. Our room comes with Matterhorn view, it's breathtaking! Travelled during early Sept so temperature at night is just nice with open window. Location is very near train station and to Gornergrat station, so its very convenient. A short walk to town. Restaurant Casa Mia nearby is a must try 100! Clean room, clean sheets, clean towels!

Only provided little toiletries like lotion and soap bar. Road going into hotel is a littlebit downhill otherwise its fine. Matterhorn view is not whole but still able to get a good picture.

Great location close to the train station. Nice view of the Matterhorn. For the money paid, it was much better than expected - clean, comfortable, well laid out, nice looking, The staff were great, very personable, fun, and helpful. Filippos (sorry not sure on spelling) was fantastic. We also all loved the breakfast, so many selections and enjoyed everything we ate and again the staff was very attentive and helpful. I’m rarely wowed by a hotel, but we all were with the Ambassador.

I would’ve liked a larger fridge and a microwave but not a big deal.

Very near train station and ski lift center. Easy to walk with luggage. Beautiful views. 2 room suite spacious and comfortable. Furnished very nicely and spacious bathroom. Nice pool, hot tub, sauna. Lady checking us in was amazing. Friendly, helpful, kind. I spoke with her several times the first day and she was always delighted to help.

The two gentlemen on our checkout day were rude. They were rude to my husband when he was checking out; rude about storing our luggage while we went skiing which was offered on check in; they did not secure our luggage as promised; and rude to me when I came back and asked (before our checkout time) if I could go back to the room as I thought I forgot something. They accused me of not having checked out; not returning the keys and not paying our bill even though they discovered we had. They did not apologize. If they had been our first impression, and not the very kind lady (I wish I knew her name), we would have had a very negative first impression. But fortunately they did not and we had a lovely stay.

This hotel has a great location. It was just 2 mins away by foot from the train station and the town. We got a room that was facing the Matterhorn with a small balcony and it was a dream. The room was clean and the staffs were so lovely and welcoming. We had to extend to one more night because there was so much to see and we just felt comfortable and warm in our room. The room had bath robes, slippers & coffee machine. Not forgetting the spa services was spot on. Sauna after a cold day at the snow was the best thing ever.

Nothing at all

Only 2 minutes from the station and main centre of Zermatt, the location was perfect. We were delighted with our suite on the top floor with two bedrooms, two balconies (one with mountain views and one with views of the Matterhorn), lounge , dining area and large bathroom with shower and bath. It all felt luxurious and the room was very well decorated and peaceful. The breakfast was amazing with every option you could imagine, hot and cold. The hotel had a spa area which had an immaculate pool, hot tub and sauna. When we used it, there was noone there, which made the whole experience feel exclusive. This hotel exceeded our expectations and we would love to revisit and plan to revisit.. We were truly spoilt.

Nothing. It went above and beyond our expectations.