Everything, it's my sixth stay with Rotana.

I had an allergy, and at 10 p.m. I called the reception to ask for help. I just needed to buy a pill that would help with my penuts allergy. In response, guy at reception told me that they could connect me with a doctor who would consult me, and it would cost money. I got dressed, left the hotel, and found a pharmacy 200 meters away from the hotel that operates 24/7. I bought the pills there. It turns out that the hotel staff didn't know that there is a pharmacy 200 meters from the hotel where I could buy or order these pills

I recently had the pleasure of staying at Al Jaddaf Rotana Suite Hotel, and I must say it exceeded all my expectations. From the moment I stepped into the hotel, I was greeted with warm smiles and impeccable service that lasted throughout my entire stay. The suites at Al Jaddaf Rotana were simply breathtaking. Spacious, elegantly furnished, and equipped with modern amenities, they provided the perfect blend of comfort and luxury. The attention to detail in the room design and the cleanliness were truly impressive. What truly stood out for me was the exceptional level of hospitality. The staff at Al Jaddaf Rotana went above and beyond to ensure that every aspect of my stay was perfect. From the front desk to the housekeeping team, everyone was friendly, professional, and dedicated to making my experience memorable. The dining options at the hotel were equally impressive. The restaurants offered a diverse range of delicious cuisines, and the quality of the food surpassed my expectations. Whether it was a hearty breakfast or a gourmet dinner, each meal was a true delight. Overall, my stay at Al Jaddaf Rotana Suite Hotel was nothing short of exceptional. It's a true gem that combines luxury, comfort, and unmatched hospitality. I highly recommend this hotel to anyone seeking a remarkable hotel experience in Dubia. I can't wait to return and create more wonderful memories at Al Jaddaf Rotana Suite Hotel.

nothing at all

Breakfast and furniture and the overall place

Some off the staff was rude the customer service hanged on my wife face and the room dinning guy gave me the impression that i would steal the food

Fantastic staff, Mr Kirollos offered us splendid customer service.

Nothing

The hotel room, the location, the facilities, the breakfast - pretty much everything. Best hotel I have ever stayed. Amazing, spacious luxury suite! The soundproofing also worked - which is rare. 😊

They could have done a better job with labeling the allergens (e.g. gluten). They had everything, but it was difficult to find out what was what.

Very good location, very clean. Self parking is available but it’s not easy to find place under ground, yet there is a huge open space parking around the hotel. We did an upgrade and got suite. Very big space and served with all what you need. The hotel is nice, and i like the idea of it occupying one full building not like most hotels in Dubai where they take 2/3 floors.

Things are fine

This hotel is incredible! Walking in you are treated like royalty from the moment you check-in to when you leave. The staff was absolutely incredible, so welcoming and so helpful. If you have any issues whatsoever, they will make sure you are well taken care of. The manager is incredible and insures that you have the most amazing experience and customer service at all times. I absolutely have no complaints whatsoever. The rooms were stunning and huge! We had the smallest room as the manager explained yet this was by far the most beautiful room I have ever stayed it, it's enormous! Beautiful walk-in closet. The large, elegant, luxurious bathtub and shower makes you just want to relax and unwind. I can go on forever about how amazing this hotel is, you just have to see for yourself.

Absolutely nothing, this place is a gem.

Brand new, great location for families, near by services like laundry, supermarket and pharmacy. Big rooms, nice bathrooms. Loved the Italian restaurant, also pool area is great. Friendly staff.

Cleanliness, when we checked in room was not cleaned well, hair and popcorn was over all the place. Also during my stay the staff didn’t clean properly, always there was hair in bathroom and shower area. Hotel corridors were dirty as well, during my 5 nights stay they were never vacuumed. Hotel should focus on this specially its new.

Spacious rooms with Lall facilities (kitchen, oven, plates, laundry machine, coffee machine or kettle) The suite with extra large bed is enough for an adult and 2 kids and the sofa is large enough for an adult to sleep on Spa, pool, sauna, steam room Pool is not hit by sun for long and we did not feel it was August Pleasant staff Very good breakfast Free Valet Close to festival city mall TV screen is excellent 2 toilets in each suite Tub and shower Blinds are blackout and controlled by a touch button electrically

Lights control from touch buttons could be tricky Coffee mugs are small at the breakfast restaurant Busy Valet at times At the pool Lifeguard didn't allow my kid to jump into my arms from close distance. I understand no diving but playful jump is fun

The staff were really supportive and welcoming. When we arrived the room was not ready yet so the offered a coffee to wait in the coffee shop in the lobby until the room was made ready in ~ 10 mins. Also, we got upgraded to 1 one bedroom suite. The hotel is very clean and quite. The rooms are spacious and quite and all the lights and shades are powered with touch buttons so you can control everything next from the bed.

The buffet was really nice and the staff were really supportive but maybe they need to increase the variety of food.