This was my 12th visit. All perfect and fantastic as usual. The staff are great, gentle, hospitable, and ready to serve you at all times.

The food menu needs to be changed, it is the same since opening. The hotel hosted a group for one night during a weekend, of junior male workers from a construction company maybe, they were making noise in the pool and starring in most females around and acting in a low class. some of them were swiming in their clothes. I understand the fact of getting any business during the low season however this might impact other guests who are still paying high rates and coming back. It might also impact negatively the reputation f the resort...

New hotel, friendly staff, nice swimming pool, nice massage. Not very expensive and delicious food at the hotel restaurant.

we booked pets friendly room it was smelling… I don’t know why they do carpet at pets friendly room it’s should be no carpet and it will be no smell easier to clean and it will be no smell they should do something about it at least to remove the carpet.

Staff were great , really friendly and Baghdad at the reception was fantastic, making us feel right at home Breakfast was very good - wasn’t mass produced like bigger hotels , food was nice, fresh and tasty

The room was cold, even with the AC off, I know it’s this time of year and we have cooler evenings but maybe something could be done about this

Certainly! This hotel is a superb choice for travelers seeking a delightful experience. Its elegant ambiance, top-notch service, well-appointed rooms, and an array of amenities make it a fantastic destination for a memorable stay.The hotel's check-in staff went above and beyond. Despite our late arrival causing us to miss the lunch buffet, they added it to our check-out date, ensuring a positive experience.

The seafood section at this hotel is notably limited, which may not meet the expectations of guests who enjoy seafood. It could certainly be improved to offer a more comprehensive range of options for a more satisfying dining experience.

Pool was great and perfect for small kids. Beach was lovely! Breakfast was a great spread.

Room was small, there was no place to put a cot for my son, he had to be in the bathroom in his travel cot. There was a speaker that connected from the TV into the bathroom which meant we couldn't watch the TV while my son was asleep. Only one restaurant so not much variety. Balcony had no furniture, would have been nice with some chairs. Lack of storage space to hang wet clothes from the beach.

The hotel itself has a posh vibes but family-friendly. Great for couples & families with children. The service is fantastic; from room service, cleaning staff to our Reservation Officer Miss PaPuu. She's so welcoming and accommodating; she even welcomed us with a chocolate cake which was a pleasant surprise. The infinity pool looks over the sea, and it's heated - really comfortable. The aqua aerobics class in the pool was a nice touch in the morning. Beach staff are always on the ball, cleaning up often & keeping the beach area tidy. Overall, one of the best hotels in UAQ we have stayed.

Our bathroom has a drainage smell which I had to musk it with perfume spray. This was highlighted to the hotel staff, so hopefully they can fix the issue.

very nice and cosy place. we had a very nice welcome from Mohamed at the reception and communication was well handled by Maya. Good hotel to escape the busy part of Dubai. staff are always at your service to try to do this extra miles to make your stay memorable..Front desk manager very reactive and well trained sort out any issue you can face.

Pool is not deep at all. Rooms are small . Please double check that the staff put your luggage in your car before departing. the ambiance parfum is nice but too strong. Buffet choice is very limited.

Lovely pet friendly hotel . I would like to come again with my doggie .

Maple(staff in reception) was so rude. She didn't listen guest's opinion. She has told like the owner of this hotel. I was so sad and disappointed about that. I don't want to see her when I stay this hotel next time. But the other staffs is very friendly ,politely and hospitality.

we really had such a wonderful time. it was a great getaway with friends and hotel staff looked after us so well. From the moment we arrived valet and bell boy welcomed us so well and made sure our things are well managed. As we head to the reception Bahar was very professional; he explained all amenities briefly and made sure I am well informed with our room and luggage updates. I was very impressed from the beginning of our check-in. Rooms are superbly clean and designed well. Hotel is very chic with lovely aesthetics. I also loved the fact that they have initiated activities for everyone to enjoy; from water aerobics, stretching, water polo and etc. The instructor has a very positive energy that allows people to be comfortable and join. Water is overflowing! Life guards are also very attentive with helping you set up your pool lounge and providing you water and towels. Free tennis, darts, badminton, biking and etc if you fancy. Overall, it was a very relaxing, enjoyable, worth it trip from AUH to UAQ. Will surely recommend

just one receptionist could have been more welcoming and helpful. Didn’t get his name, but he is the only one that doesn’t blend much in the dynamics since all the employees there are very courteous, helpful and happy to be of service

housekeeping team, they were EXCEPTIONAL – literally! Minutes after our CHECK-IN the Assistant Manager of Housekeeping team Mr. Naveed came to greet and welcome us to the room and reassured to us he’s standing by if we are in need of anything. Once he came to know we are here for our Son’s birthday celebration they made a super warm gesture of bringing a Complimentary Cake, Fruit basket, balloons and a handwritten greeting card wishing Shahzar his 6th birthday he came along with his immediate team Mr. Saddam and Ms. Sumitra. I would like to emphasize these people took very very good care of us throughout our stay and kept coming back to check on us if we require anything specially Mr. Naveed. We took Half-Board package therefore Breakfast and Dinner were at the facility, food was served at the ORIGINS restaurant, taste of the food was Delicious and quality was brilliant especially BREAKFAST, Dinner was good too.

Buffet Dinner could’ve been better if they had added some variety / number of dishes, there were literally just 3-4 dishes only in the menu in Dinner both the evenings. We had same roasted chicken for both evenings in our dinner