Conveniently located across from tram stop. We were here for illumination visit and was ideal for walking the big illuminations as they’re basically straight across the road from here. Free parking on site. Hostess was exceptional and very accommodating, gave us plenty info on what was where in the hotel and was always on hand if we needed anything, offered use of a heater, iron etc, I can see nothing would be a bother to her, really felt at home here and will most certainly return. Check in and out was seamless. Booked the family room although we ended up not needing it, but was good to have the extra space. Room was immaculately clean as was the bedding, tastefully decorated, plenty hot water all day, loads of tea coffee milk etc, bed was a bit firm for my preference but still slept well regardless, was a nice quiet room at the rear of the building which was a welcome added bonus. Bathroom was also immaculate with no mould and place was squeaky clean and plenty toilet roll provided. Breakfast was lovely and I liked the entire set up, you’re allocated a table and told to help yourself to cereal/fruit/juice/yoghurt etc then coffee and cooked breakfast ordered and brought to your table. Nice change from usual hotel buffet style where you’re clambering over guests and caught in traffic jam at coffee machine 🙄, this worked really well for me and the hostess had it all in hand. 5 stars from me

There’s nothing I didn’t like but a few suggestions I’d add would be: 1) Bathroom blind would be nice as showering in dark makes you a bit self conscious with only frosted glass. Didn’t phase me but I can see how it might. 2) Maybe have a bin in bathroom, lazy guests may flush stuff they shouldn’t. 3) Extra pillows for when sitting up in bed etc 4) Bathroom lock. I can see the reasoning for not having one as usually it’s families occupying the room but there could be an embarrassing situation arise here and there when it’s friends sharing like us. The above are merely suggestions and none necessary, just minor changes that could add to an already great room in a great hotel.

The staff were fabulous! Sharon and Martyn were fantastically funny hosts, no request too small and super attentive! We had fantastic banter with them due to us supporting rival football teams #NFFC #DCFC The location was spot on, just outside a tram stop and it was away from the busy part of the strip so very little noise! Space to park outside. Felt 100% safe 😍 Breakfast was lovely, always full tummies when we left. They even did bacon for my sons pancakes 😊 Plenty of tea/coffee/milk in the room. Towels were big and fluffy. Bedding was soft and clean and the room was spotless! Free cake/cookies in the common room went down really well with the kids.

For me, my only complaint was the bed but that's purely because for me it was too hard and only 1 pillow. It certainly won't stop me from coming again, I'll just bring an extra pillow 😊 I have no doubt that if I'd have asked for extras, Sharon would've been happy to provide them, but I didn't and that's my fault.

I loved the freedom of the hotel. Staff were so friendly. Having just taken over the hotel you can tell they are working really hard to get it to a standard they are happy with. They take pride in what they are doing, and so they should. Homemade cookies on arrival. Looked after with everything. Breakfast was spot on! Tea n coffee in the room. Toiletries. Fresh towels. We will 100% be back. Can't wait to see how the place develops in the future. Totally exceeded my expectations. It is further away from the park but that didn't matter because the trams are regular, parking is good

Our headboard was dusty, and room a little cold through the night with no option to adjust heating within the rooms. Wallpaper is need replaced in room 1 as it peeling from the walls but given that the owner have only just taken over in September these are things I could totally over look. This wouldn't put me off staying here again. I WILL STILL BE RETURNING BECAUSE IT WAS AMAZING!

Everything was good and I was made to feel very welcome. The room was satisfactory but the bed was terrible. You could feel every spring in the mattress and it really hurt my back. The land lady who was very nice did say that all the rooms had been fitted with new mattresses except the room I was in and one other. There was only one other person in the hotel so I cannot understand why the lady put me in that room with an old mattress in the 1st place. Other than that, no problems. I'm still suffering with my back but it will get better with time..

Friendly owners, very welcoming. Clean and tidy accommodation. Close to tram stop for easy access to all the attractions. Wi-Fi speed was great. Good breakfast but might benefit from some continental options like croissants etc.

Bed and pillows a bit hard for mine and my daughters preference (but my husband was comfortable enough), could do with some modernisation in the rooms. Thin walls with noisy neighbours on a couple of the nights. We thought there was a bar area as some photos show people with wine glasses in the main area but there wasn’t.

The hosts sharon and Martyn is were friendly from the minute we got there till we left . Room was very clean, breakfast was great would go there again and would recommend it to anyone .even though a couple of miles from town centre there were plenty of restaurants, cafes even a Sainsbury's was 10 minute walk

There was no bar in hotel but there was a pub 5 minute walk from it the Highlands good food there and friendly staff to

Location was perfect. Opposite Tram station. Various amenities in location , nice and quiet from the nightlife. Cookies and Cake on arrival and throughout stay which was the perfect touch! Breakfast was top notch and variety of continental options was lovely too.

Would have liked a Seaview room , so would advise to ask for this when booking as we was in the family room at the back. Although still very comfy and perfect size for a family of 4.

Good communication pre-arrival. As I have allergies, the owner's were in touch with good effective, open questions regarding how they could best accommodate my needs. Friendly welcome. Helpful throughout our stay. My daughter was at a dance competition and they went above and beyond to meet her different start times etc. Very clean and comfortable stay. Would definitely return next year for competition accommodation again!

Nothing disappointed us.

The Hotel was lovely. There is a parking facility on site although it is limited spaces. we were greeted by the host who was lovely, friendly and explained everything and gave us our room key. The room we booked was for a family of 4 and didn’t disappoint 2 single beds and a king with en-suite. Clean towels and linens were provided along with complementary teas and coffees in the room. The family room comprised of 2 rooms in one so single beds were in the first section and king bed in the other with the en suite. Breakfast in the morning was fab cereals, fruit and hot breakfast available with full English, porridge or pancakes. we would definitely book again.

no issues

Owner was very nice - chatted to us and made us feel welcome - Breakfast was included, cereal, fruit and also a full english which was nice. The hotel has limited parking however there is free parking on streets nearby within a 5 minute walk. Tram stop near to the hotel, with regular trams right into the middle of town A lovely stay in a comfy, nicely decorated room at a reasonable price