From my arrival to my departure I was met with a wonderful warm welcome from the very professional staff at the Mercure Bristol Grand Hotel ...thank you for making my Christmas stay so memorable ... Lewis, Juan, David, Gabby, Jhanelle, Malik, Kapil, Crissy, Naadiya, Maks, Hagir, Junmoni, Helene, Paula, Armani and Chris . Take note how well dressed the reception staff are 👍. .

Mr TOM , Nobody on this planet has the right to treat the professional staff at the Mercure with such disrespect as you did in front of guests and staff on Christmas Day morning...I'm sure you wouldn't like others yelling at you as you do ... take note from the professionals.

Breakfast was good. The scrambled egg was a problem. We found out later that we could order other eggs. Veronica was very helpful. Listened, acted on feedback and looked after us in a way that we appreciated very much. Also Lewis on reception was a credit. When he had to deal with the problem of no teabags in the hotel, dealt very well and reacted in a way that showed he understood the principle of customer service. The bar staff were very helpful too. When we accidentally silt a drink they replaced it free of charge which was a lovely gesture.

It would seem the problem of no breakfast tea in the hotel could have been solved with a trip to the wholesalers. Unfortunately it appears that this was not an option that anyone thought of or was empowered to choose.

Loved the location. Rooms were small for 2 single beds, but it was alright. Staff was nice. Went down to the front desk to ask for a hairdryer on day one, since there was none in the room. They said they would send it up to the room. They never did. Hours later, went down again and asked. They said they would send it up. I did not want to risk not getting it, and said I would wait at the front desk this time. They apologized, gave me the hairdryer and a welcome voucher for 2. That is how I went from :( to :D. Amazing service!

Rooms small, bathrooms were cold, no ventilation.

The location was brilliant. Close to hippodrome and shopping centre but still quietly out of the hustle and bustle of noise. Lots of different culture. We slept well, bed very comfortable. Drinks at bar reasonably priced. Amazing breakfast! Lots to choose from. Full english breakfast, cereal, yogurts with fruit, make your own pancakes and pastries. Also a full choice of hot and cold drinks. Staff were very friendly and accommodating and the car park was right next door. Large vehicles may struggle with space sizes, but it is possible to park safely. Enjoyed our stay.

We only gave an 8 out of 10 because our room was needing some attention to decor. At the same time we do appreciate that it is an old building.

On arriving the staff were friendly and helpful, our room was neat, tidy and clean. For just us two in twin beds it was a perfect size. Small but cosy. The staff were really helpful and understanding when I lost my key card. The hotel felt safe and was easy to find. Walking in the surrounding area there is so much to see and do. Hotel is only a short walk to the main bus stops and delish restaurants just around the corner

The walls are very thin you can hear everything from the neighbouring rooms but we weren’t there long enough for it to bother us just to be aware.

The location and age of the hotel and surroundings were fantastic. And for it to be so close to the city centre too! We only stayed for 1 night but the staff we encountered were lovely. We enjoyed a king suite which was fantastic and despite the chilly windows in January we were cosy. The radiators kept us warm and the bathroom had good hot water. The bathroom was lovely and the broken basin didn't cause us any bother. I'd love to stay here again for longer next time, and would ask for the same room.

Some minor issues namely a badly cracked basin and windows that were quite breezy. And suprisingly there was no welcome pack of hotel information (telling us about hotel facilities, dining options, local taxis, room service etc) there was no booklet to help us figure out how to operate the nespresso machine or whirlpool bath. So sadly we weren't able to use these. The cooked breakfast was OK, nothing amazing. Bit of a language barrier with some staff but we were fed and full.

The hotel is a great location for exploring Bristol, and the rooms are nicely designed. It offers really good value for money. The staff are friendly and helpful, especially Daniel who checked us in and out. There were a couple of extra things we needed during our stay and nothing seemed too much trouble, despite the fact the hotel was clearly very busy. We'll definitely be back.

On the day we arrived there was an issue with the heating which wasn't the best start. However, that was quickly sorted out, and the professional way the staff dealt with the issue more than made up for it being a bit chilly when we first got to our room. Everything else was an ideal city-centre hotel experience.

room was great - plenty of room, and peaceful. Quirky use of furniture. it had a fridge, stocked with some bottles of water, abd with space to store your snacks if you need to. wardrobe had towelling robes and slippers. There is also an iron, ironing board, and hair dryer as standard. Bathroom was lush, with a huge walk in shower. The hotel has it's own secure carpark, accessed up a small cobbled street at the side of the hotel. You can book your parking space in advance using 'Your Parking Space'.

only downside was the mattress in my room... it felt really soft, as if it is old and at end of life. Lighting was weird for me personally. six different lights in teh room, each very different, and with their own controls, meaning you have to walk round the room to turn stuff off. even with them all on, there are some gloomy corners.

Room only stay- reception area welcoming, city location perfect for our stay plus found shops and cafes in beautiful buildings nearby that enhanced the visit. Room was adequate ( and had upgraded) , large and generally clean. Large comfortable bed

The car park was a little frustrating- entry key not working and layout a bit odd. Staff efficient enough but a little officious. Decor slightly shabby and furniture very basic in room. Oil heaters plugged in- appreciate the warm room but gave a slightly tired impression. Bar was closed late evening when we got back from event- shame!

Staff were very friendly and welcoming, hotel was very clean and the cleaners were exceptionally polite, free drinks in the room was a nice touch too! Room was a decent size, and was very clean, bathroom very clean too! Close to city centre and great value for money in comparison to other hotels.

The room was VERY dark! For a night this was okay but I think another overhead light or a lighter wall would help as it was very difficult to do makeup etc even with the overhead light by the mirror. Also an alarm went off in our room at around 1:30am as we were going to sleep. Very bizarre and frightening at such a random time and with no apparent reason for it?