It was in the middle of the island

Turned up checked in attended the property dirty previous washing outside, spoke with staff, went out in the evening came back ours was gone but everyone else’s was still there after 9pm, it looked poorly managed, bar was open, service slow and having to repeat orders several times and if your not ordering then listening to bar staff moan they can’t close early and moaning as they don’t get paid to stay open or muttering when are people leaving, I get it’s the end of season but still and for bar facilities being told we close if quiet - literally good people watching but service skills are poor !! Wouldn’t return again and caravan was ok, beds uncomfortable ended up sleeping on couch cushions on lounge floor - glad to go home !!

Good location. Great having a hot tub. Bungalow was a good size and nicely laid out.

Dining chairs were all stained.....should have been wipeable Headboards we're dusty....should have been wipeable Crayon on the walls The switch for the cooker was not noticeable so I had to find out how to light cooker Nothing major but clearly noticeable No shops on sites

The location was beautiful and the caravan itself was a good size and comfortable. The Christmas Market was also a nice added extra while we were there. The food at the restaurant was also very nice.

The only issue was having to pay for towels as an extra and some basic essentials like soap in the bathroom were not provided. This would have been fine if we knew in advance but it was not made clear when booking.

Large, spacious 4 berth superior caravan, cleaned beautifully for arrival. Tea towel and washing up kit/bin bags left for us. Beds were extremely comfortable and bed linen crisp and clean. Ample kitchen space with necessary items in cupboards: saucepans, frying pan, cheese grater, casserole dishes, plates, glasses and cups. Plenty of cutlery and cooking utensils in drawer. Good tv and the heating was really effective (we put it on during cold spell mid-July). Shower worked fine and had loads of hot water. Everything very clean in bathrooms. I'm allergic to animals and had a normal caravan and had no issues with allergies. Definitely no animal hair anywhere. Parking outside caravan. Park was very quiet and clean and no rats in the mobile home! Staff very courteous. Altogether a brilliant stay and we will definitely go back and would recommend this site to anyone. It was VERY good value for money. No entertainment on when we were there but this is clearly stated on the holiday park website as it starts later in the year. Take your own towels and travel iron as these aren't supplied (again this is stated on the website). The location is lovely, quiet rural area within easy reach of most places. Well stocked Coop just outside entrance of park and bus stop there with buses regularly going along coast to Ryde, stopping off in coastal major towns. Or you can get to Newport and get other tour buses from there.

Sofa did have a bit of discolouration but it was a family/pet friendly caravan so that 's understandable. It definitely wasnt badly stained or soiled. Otherwise very happy with everything in the caravan.

The caravan no 151 was immaculate, the position of the accommodation was fab eg towels bedding all spotless clean , probably the best self catering unit we've ever stayed in for interior cleanliness., our very own lawns and veranda all very well laid out ., although there is a BIG problem with vermin running riot ( Rats ) to be expected as it is a lakeside location but we're in modern times and iam sure pest control is applicable. , they didn't enter the property but we was well aware of their presence , scurrying around whilst we was eating outdoors on the veranda The whole holiday village is lovely in general , but the staff just don't appear to be happy in their job , or maybe they were all having an off day on the same day ! If you didn't know any better you would think you was entering an under takers , but that aside we had Nice 3day break with gorgeous weather was a bonus .

The check in is far too late (4pm) especially during red hot weather , after travelling 6hours through the night , a little touch of hospitality would be more welcoming, but not even an offer of cold drinking water upon arrival . Staff just don't seem to have that personal customer service touch at all . A lot of waiting around to be eventually served at the bar after members staff drift past without any acknowledgement.. Started think if the rats took over the bar service we would have been received a warmer welcome .

Quiet location.

No shop on site, Luxury Caravan..more like economy. Beds were very uncomfortable, convinced we have been bitten. Kitchen lacking utensils to be able to cook. Staff were waiting outside the caravan smoking vapes whilst we were trying to load the car and tutting, our check out time was 10am, this was at 9.30am

After reading some of the other reviews we were initially concerned, however our accommodation was clean, the bed linen was fresh, clean and the beds all made up. The kitchen area, cups, cutlery, fridge, chairs, dining table were all clean. The living area was also clean, we walked around in socks and they remained clean. Both bathrooms had been cleaned as well. No uncomfortable smells either. The outside area was clean, off course some leaves etc from the morning winds, chairs were fine. We had a dedicated parking space next to our location. We didn't use any of the onsite facilities as we only used the accommodation as a base and the local pubs provided excellent food.

Just a few small observation, there was no door mat so we had to improvise with an old towel when coming back with wet shoes.

The location was great, really quiet. Our caravan was perfect and clean - lots of space for the 4 of us. The bar and restaurant were great and our children loved the evening entertainment.

The pool facilities were a little disappointing. The indoor pool was cold and there were not adequate changing facilities - there was only one private changing cubicle and they were unisex changing rooms, with a shower and toilet out of order. The pool was very cloudy - to the point that our son couldn’t find a sinky toy which I had thrown in, as we couldn’t see the bottom of the pool! Everything else was lovely, but the pool really did let us down.

The caravan was beyond our expectations - all modern appliances, spacious, and a lovely decking area The view was beautiful. and as the name suggests, there was a lovely lake on site The site was very clean with plenty of recycling and rubbish bins

Whilst we fully appreciated it was out of season, there were very few staff on in the Reception area. Several times we tried to book the swimming pool (it was only open certain days and hours due to the off season), but could not find anyone other than bar staff (who were unable to help)

The staff and the site where amazing everyone on the site we're very humble, I can not say a bad word about the site already looking forward to already booking next year away, the site size was well.spaced there were lovely facilities and also was amazing if your self catering like we were had everything you could need to do so. The site itself is situated in a brilliant location, meaning getting to where you need to be is no more than 30 minutes left and right out of the site. I would recommend the lakes to anyone wanting a break away as it is truly a beautiful place to stay would be back in a heartbeat.

The only issue I had that was addressed quite quickly was that the microwave had a food left in from the previous tenant. The only thing I would day on the booking.com advert is that pictures of the site show caravans with hottubs and parking spaces but this is only on certain areas of the site I believe this should e made a little clearer that's my only fault I could find.