Our Room had not been refurbished so was a little tired but ok for a couple of nights shower was not powerful But Daughters room was lovely with walk in shower. Breakfast was good Dinner not so only had one member of staff, dinner was cold when received, when returned veg was missing. Husband and daughter had finished theirs by the time i got mine. Was not charged for this meal. Hotel had a BBQ and my Daughter enjoyed her chicken burger. Husband had Hotel burger which he said was good. Dog Friendly and lovely staff

There was nothing to complain about it was perfect for a last minute booking.

Ok room, but communial area tired and bar "hostile" uncomfortable seats chairs and layout makes no area inviting to spend time, bar like transport cafe. Also room heating timing is very limited in annex, so just use electric radiayor as soon as you arrive. They may then realise it is false economy when electric bill is multiple higher tgan if C/H was on, AND NOT GET REPUTATION FOR COLD PEASANT ROOMS.

Breakfast was ok, although even the juice jug near empty and looked used/unclean because trying to minimise offering, but making what is offered look as if it is stale left overs.

Beautiful old building that is being improved, you can see the new additions on the grounds as well as fabulous bathroom in our room. The room itself was a teeny tired but comfortable and clean either way a fabulous bathroom! The bar was great, huge selection of gins and vodka and choice of tap drinks. Bingo was certainly popular. We were so interested in this hotel’s history, we googled it on the Ilminster historical society website and found out it was built as a mansion built by the Shepherd family in 1864! Fascinating story there!

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ROOM: The bedroom was in the attic up a number of flights of stairs. The only windows were 'velux' so no good views outside!! However it was a good size and nicely furnished, but the bed mattress was poor. BREAKFAST: Had to pre-order, good choice, well cooked. DINNER: Where the hotel came into its own, the menu was good with a wide choice, the food was excellent. The dining room was warm and welcoming and the staff were excellent.

We are seniors and the flights of stairs were a struggle for my wife.

Very clean and comfortable room, lovely helpful and friendly staff, excellent carvery and breakfast, and nice restaurant decor. The bar was open when needed and there is a nice area to enjoy drinks. Also nice to walk the dogs around the green area.

Tired in places but it looks like they’re in the process of refurbishing, as parts are newly decorated. We weren’t advised about the charge for dogs but this was handled well by the receptionist who charged us for only one because of this.

We liked the location (proximity to the town centre and easy access to A303) and it was quiet. We had breakfast twice and dinner once during our two night stay. The varied choice for breakfast satisfied our requirements and the food at dinner was beautifully cooked and the portions ample, although my wife would have liked a greater range to choose from. The staff were friendly and helpful and we would particularly commend our waitress (Jesse?) at dinner for her help and overall pleasantness.

There were a few little niggles about our room that prevented it getting the top mark. A double room with single beds but only one comfortable chair. The net curtain was ripped and there was a large crack in the full length mirror. In the bathroom the cold water tap also ran hot water after about 30 seconds!

nice traditional hotel with lovely beer garden and large room and lovely staff too.

loved the place so feel bad mentioning this as it’s such a great hotel and fab staff but sadly still using Covid policies on room cleaning and distancing signage on doors etc (need to move on, don’t spoil a super hotel with leaving this stuff in place ) eg- cleaners won’t go in unless instructed to. we didn’t realise this so didn’t get room cleaned for the duration of our stay which was our mistake so not a problem plus the rooms are very clean anyway. the staff on reception were great with providing the bits we needed instead. please review the clinging onto Covid stuff if there’s other reasons then that’s fine.

That the team in the morning resolved my room preference and booking issue. I also watched the team in the evening deal with an accident where an elderly visitor took a fall, and they were extremely professional and caring.

I had double booked and am now a regular, but I feel the new petson i was dealing with was not being considering with the room he had allocated me the 1st night considering I'm now there every week! I dealt with a new person for me, so maybe he was just following protocol. However, the next morning, my room for the following 3 nights was resolved, and I was very happy with it. When you're away from home, it makes such a difference. So thank you to the team.

The hotel was stunning, with a great location. The evening meals we had were so very good, made even better by Barb who served us. The bed was super comfy and we had the best night sleep in a long time.

Could not understand why such a lovely hotel would buy the cheapest toilet seat, horrible thin plastic, just nasty. But that is all I have to mention so apart from that little thing, we really enjoyed our stay.

Breakfast/restaurant area was really lovely and food was good. The room size and beds were great and bathroom was spacious.

that my room key worked on the second night. i stayed 2 nights and when i returned from a wedding on the second night my room key did not work and i had to manically press the out of hours button until someone responded which wasn't ideal at that time of the night with a child in tow.