The general manager and staff went above and beyond to help us. We also noticed this manager getting stuck in as it were all over the hotel and helping in every area, he deserves commending for his helpful attitude. Manchester is not the city I remember and we were struggling for parking or assistance when the manager offered us his space. Also seeing the distress on my families faces due to the city and its inhabitants, the staff were quick to give my children various forms of entertainment. I would say that in a city that has rapidly declined into chaos, the Novotel and its staff were a comforting relief and break from the stress we felt.

We stopped in the Queen Room. The bathroom was luxurious, great lighting and the rainfall shower is great. Bed and the pillows were comfy, and the room in general was very nice too. Great size TV, and the hotel itself is in a good location. Would definitely stay again.

Iron ruined a shirt, was hoping it would come out after a wash back home but hasn't. Didn't notice it had a black mark on the ironing imprinted on the shirt when I used it. Only other minor thing was the picture in the room had broke and was hanging on my a screw, which reception came and got as didn't want them thinking it was ourselves. Don't think bathroom lights are in the best postion personally but that's being picky.

Was a step up from where I usually stay and rooms were great

I booked a queen size room with bed settee and I was with a male friend When we checked in guy on reception told us that he’s upgraded us to executive room So when we got in room there was only 1 double bed so we were straight back to reception. Luckily I had original booking on phone and then l told him we need two separate beds it did take a while for him to find room and we were a bit concerned . He finally found us normal size room with 2 single beds It was nice room however it wasn’t what I originally booked We did accept it and it ended up being a decent stay

Arrived before check-in which was not ideal for hotel, but due to flight ect they went out of their way to give our room priority to get ready for us. Rooms a bit small (being picky) as a family of 4 but we weren't there spend our day in the room. Room cleaned every day with fresh towels and beds changed. Staff are excellent and should commended as they are the face of Novotel!! Food is fantastic, breakfast is superb 👌 if you find a fault..... that's on you!!!!! Brilliant location for trams or buses. Loved our time staying here!!

Pasquale at the front desk was very personable and friendly, helpful and professional. The room was a great size and the shower worked very well. The location is fantastic for the centre of Manchester.

The phone charger points next to one side of the bed didn't work. They did on the other. There was a small hole in the wall of the toilet which looks like was formed because of the design of the door and handle. That should be filled or covered with a bounce mat or something. The extra bed was good for a 10 year old but the sheet kept slipping off.

The staff were very pleasant, the rooms were clean, the location was perfect for getting into the city. The later checkout was helpful as it allowed us to grab breakfast before heading back to collect our luggage. There was a mix up with the rooms at the start with the type of room but this was my fault and staff were very helpful with sorting this.

It was a bit disorganised. 4 adults in two rooms and we ended up needing multiple keycards. Two of us arrived later than the other two. When these two arrived they cancelled my keycard and that of my friend, so we ended up with only two key cards that worked. Trying to resolve this ended up with us getting yet another 4 key cards, which all looked the same, so it got muddled. It didn't negatively affect the experience though, we found it funny having a big pile of keycards

Location was great as there was shopping, food and a museum, the library was great and the children liked the area. The room was nice, we just had quite firm beds and the additional beds where a bit uncomfortable, the shower drain was very slow. Over all the room was a nice size and there was great storage nice size family room. The breakfast was great and my children ate food well.

The additional beds where a bit uncomfortable, the shower drain was very slow. The food needs addition covering as there was a lot of flies.

Very convenient central location. We asked for two room keys which they kindly provided without an issue. The staff were very friendly, polite, well dressed and well groomed. Nice mixture of male and female staff. Not sure if it's staffed 24/7, but there always seemed to be 2 staff working when we entered or exited. Beds for the kids were already set up, room was very clean and modern, excellent condition. Nice beds as well. We all slept soundly, couldn't believe we slept in so late, luckily their is a very generous check out time. Quick keycard drop off/checkout was nice.

My wife and two daughters said the hairdryer was a bit rubbish. Lucky, I lost my hair years ago, so not a big one for me. Also, a bit of a weird one, but the toilet rolls had this weird flourish where the first piece is folded into a triangle and then pressed in with something wet to keep the styling. First off, having every piece of toilet paper have a wet patch seemed a bit weird. Secondly, I had no idea where the water was from, the toilet is in a separate room. Does some random person (hopefully with clean hands) just stick their wet finger into each toilet roll? Or do you have some fancy "toilet roll wet indentation maker" device? Really, nothing big, we'd happily stay here again, we might just bring a hair dryer and a toilet roll next time.

This hotel it’s too notch I stayed here with my two sons and some friends and their family! We were over for the football match! From the moment we arrived we had the most amazing time! The staff are so friendly, the hotel is very family orientated offering the kids personalised wooden toys to keep them entertained! Our room was so comfortable and came with a safe and a fridge which I think is perfect in a hotel! The beds are very comfortable- location is perfect! Will definitely be back!

The hotel is in a great location for the centre of Manchester. Tram lines are pretty much right outside and there are shops, bars and restaurants within a short walking distance. The hotel is really modern tastefully decorated and very clean. We didn't eat at the hotel but the food and prices looked good.

It was quite expensive for one night (£280.00)but we know that there was a high demand for our particular dates and so it was expected really. We needed to book in advance because we had concert tickets and needed to ensure we had somewhere ideally located for our stay.