Car park payment Time limit on pool use

Staff were very friendly, we stayed in a signature room which had plenty of space and had breakfast in Steak on Six as part of the deal. We were told this was a fine dining experience, which was a bit of an exaggeration as the Olive Tree had more selection, I guess it was quieter upstairs, though. Talking of quiet, do not think you are going any lying on a lounger by the pool! This area is noisy. Steam Room and Sauna were clean, and there was a plunge pool.

I'm not sure what this hotel wants to be. It used to be an upper-class hotel where you would go with friends or partners for rest and a quiet space. Now it is a family hotel and to be honest family's with a fair amount of money as activities for the younger people are extras. So maybe that's where it sits, a family hotel for well-off people. It's not a romantic getaway. Guess it's working for them.

Everything was amazing will definitely return..only problem was the company we booked through..we asked if we could change it due to certain circumstances and we paid the insurance for cancellations..but unfortunately they would not changed the booking and therefore we arrived to late in the evening to get the full experience .. ect booking a meal and using the full spa .. never will we book through them . But the hotel was amazing thank you Celtic manor for our stay .

The company we used to book you... We will never use them again

The hotel was nice enough, basic but you had everything you needed to hand. The spa was not open at the main resort however there was a shuttle service to the other site so that we could use their facitilites.

I didn't like that they would not allow for 3 adults to get a room even though some of the rooms were large enough, felt like a money making exercise, especially dring the graduation season. Also I thought that the grill restaurant, again at their sister hotel is absolutely awful, service was poor and food basic with no seasoning. I think research needs to be done in regard to what food produced in southern america should look and taste like before placing it on your menu.

Staff were fantastic Aga- a huge thanks to Aga at the Olive Tree she found my grandmothers walking stick and brought great relief to my her. Aga went above and beyond to support us. Richard- concierge I cannot thank you enough…. I had a very distressing experience of having got lost and ending up one of the golf courses with very little reception. Richard was amazing and managed to make arrangements for the security team to come and look for me. It took over an hour for them to locate me but Richard remained in touch with me and spoke with me when he was able to gain connection. I will never forget his patience and gratitude to me at such an anxiety provoking time. Many thanks to you Richard and the security team at the Celtic Manor.

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The staff are all very attentive. We asked if we could get gluten-free Welsh cakes instead of the usual complimentary Welsh cakes, and they brought up a whole selection of small gluten-free cakes. Everyone was very polite and professional. The breakfast selection in the Steak On 6 was amazing. Very impressed with all the food. The pool and sauna were maybe a little smaller than I was expecting, but the careful scheduling meant it never felt busy - you always had your own space. And I very much recommend their massage treatments. We had the hot stone massage, my first, and it was amazing.

If you drive there yourself, your entrance isn't very impressive - the back stairs/lift from an underground car park. I also spotted some staining and grime in the very corners of the bathroom, but that is nit picking.

Loads to do at the property, activities, spa, loads of restaurants to try even a shop. It was full of facilities and choices. Staff are lovely and very helpful. The choice of restaurants are endless with beautiful food. The spa was lovely with a nice big pool and a treatment room with loads of choices

The booking treatments online didn’t work for us, we had to ring up and book, I also filled a form in to get help with the booking and no one got back to us. We did not have robes in the room, but the lovely Spa staff gave us robes. Parking is expensive especially when you’re paying so much for the room and facilities already.

Great staff, location and decent room. The beds were very comfortable and the room was a good size. The breakfast buffet was very well stocked and again the staff here made the difference.

The decor seemed a tad outdated in the room. The balcony doors didn’t open. There were only two coffee bags for two adults overnight and there were several hairs in the bed on arrival. There was one and a half toilet rolls for a family of three and its quality was dreadful meaning you needed to use more. The food for the quality is pretty overpriced.

the overall venue, it's location.. the staff, the decor.. everything was quite impressive!

being told the disabled parking is 200 yards away (by one of the drivers in the black minibuses) only to then establish that there is disabled parking in the underground carpark - bit disappointing that!! the breakfast was poor! - the eggs have been sat under the heater for that long they are now solid, the bacon and scrambled eggs were the same.. "gluten free toaster" but no idea where the regular toaster or bread was. no tomato juice option at drinks station, overall for a £20 breakfast the Premier Inn delivers better and i stopped using them because their quality is so poor.. you really must do better in this department.

I'd like to share my recent experience at the hotel. The hotel and its amenities were exceptional. Every staff member I interacted with was friendly and hospitable. The room was impeccably designed and incredibly comfortable; I had one of the most restful nights of sleep I've had in a while. Not to mention, the view from our balcony was absolutely breathtaking. The hotel's location was ideal for the nursing conference we attended. When we arrived at the convention center and got a bit lost trying to find our way back to the hotel, the hotel's minivan driver kindly offered us a lift. His gesture was incredibly thoughtful and greatly appreciated. However, the only aspect that fell short of my expectations was the food we ordered. It was rather bland, and my friend's well-done steak arrived medium rare. On the other hand, the spa facility was top-notch, boasting a spacious pool and a delightful Jacuzzi. The outdoor area was quite lovely, although I did find the Jacuzzi to be a bit too chlorinated.

Food-blend and pricey ( although there are several restaurants in the hotel, so maybe the others are okay) Jacuzzi-way too chlorinated Check out time-needs to be clear