Key me begin by saying we chose your hotel/location as this was in celebration of our 33rd wedding anniversary on 12-15-24! The young lady that checked is in was amazing! I wish I knew her name to ensure you (hopefully) would recognize her outstanding customer service we experienced! You're location was having software challenges preventing our to check-in in a timely manner. She kind, empathetic and I'm apologetic. GREAT CUSTOMER SERVICE! The checkout guy.... No so much.. Monotone, bland, unapologetic as if he didn't like his job. This was our 32nd wedding anniversary, so a very special day for us. I explained the king line at the buffet and requested a late checkout of only an hour so we could tidy up. He straight-out said NO. I let him know that we'll be considering other places to stay in the future for our future anniversarys. Again, kudos to the young lady at check in. I believe she may have been Hispanic. Pay the shoulders wavy/curly hair. I hope this helps and that this survey finds this specific hotel's management to: 1) give her praises! 2) coach, chastize or whatever you do to the Caucasian , balding brown hair guy at the front desk in the morning shift of 12-15-24. He checked is out of this helps

1) Your checkout employee I described above 2) the fact it room was described as golf course view. It was not asking the lines is go out in the patio. Break your neck hard left to see a bit of grass. Was totally inaccurate and disappointing!

Nice and clean hotel with beautiful views.

The breakfast experience is a disaster. The timing is from 6 to 9 am, as a result most of the guests rush to it at 8:30. The queue to cooking station is huge and it takes 40 minutes just to order. It’s also not enough staff for this “rush hour” to clean the tables. Either extend the breakfast hours or hire more people and add more cooking stations. Or improve the quality of the buffet, except potatoes everything else is not eatable.

The room was spacious, modern, comfortable, spotless, and had a great view of the pool area and the golf course south of the hotel. I was very pleasantly surprised at our accommodations. The morning free breakfast was way more than we expected. I have grown used to a packaged small roll and some coffee. Instead, there were numerous options from omelets made to order, to fruit, toast, cereal, and just about everything else. There was even a happy hour near the pool in the main lobby. All in all I was delighted with the experience.

The only thing that irritated me was the daily parking fee for parking on-site, It was not the end of the world but was a bit surprising.

We visit AZ almost every year and usually stayed at Chandler or Tempe. Embassy Suites by Hilton Pheonix Scottsdale is by far the best we ever stayed in the Pheonix area. Had a top floor room with a fantastic golf course view. Breakfast was awesome with fresh pancakes, waffles and eggs made to your desire. It is a great place, the staff and guests in the hotel were just so friendly, nice and wonderful. We spent 6 memorable days in Embassy Suite and will be back again next year.

Paying for the daily Parking. This should be free for guests. Other hotels in Chandler and Tempe do not charge a parking fee.

Location was good for our needs this trip. Breakfast was okay: omelette and potatoes were good, but French toast and bacon were less to be desired.

I paid for a “mountain view” that I thought was overlooking west/golf course; we got a room overlooking the parking lot and mountains in the far distance…

The hotel was gorgeous! The pool was sparkling clean and the grounds beautiful! Our room was so clean and well maintained. All staff were very friendly. We enjoyed the breakfast and happy hour complimentary drinks!

The breakfast was good but the line was too long to get an omelette or pancakes from the grill The chefs at the grill did not wear gloves and were not washing hands after touching their clothes and hair and cooking/touching the food.

Room was excellent - and bigger than I expected. I didn't realize that breakfast was included, so that was a bonus - and the omelet was good! It was handy having the golf course next door.

The shower controls were very tricky to get right, they didn't follow any logic and were not well marked, so required a lot of playing around to get the temperature right. There was no English Breakfast tea - only Earl Gray and green teas. But to be clear, these were only minor points in my overall satisfaction.

The hotel is very clean. All the staff were very friendly and helpful. The breakfast is excellent with made to order omeletts. I would highly recommend this hotel.

I booked through bookings.com . Our flight was canceled that night. Bookings is refusing to issue a refund for the one night we missed. Buyer be ware. Do not book through this site. You are better off calling the hotel directly.

Ac keep us nice and cool. Towels were big and nice in the room & at the pool. I love that you can go right next door and buy a bucket of range ball and practice putting chipping or hitting balls, and the view of the golf course is beautiful.

This may seem kind of negative, but I still would not hesitate to stay here again, and this is my favorite hotel to stay at in the phoenix area. Both beds were uncomfortable. I felt like something was poking me right in the middle of my back. Which was not the case last time at all. The beds last time were some of the most comfortable I've ever slept in this room must have just been a fluke. My son dropped something, and it rolled under the dresser, and he found a Nerf gun bullet and something else, I thought it might have been an air freshener of sorts or some kind of poison bait for bugs i an not sure what it was or got to mention it at checkout.

The rooms are nice and the views of the golf course and mountains are beautiful. They have a series of meeting rooms with nice outside views, which is helpful if you’re going to be stuck in meetings all day. There’s a great breakfast with very friendly staff at the omelet and waffle bar. In the evening, they had a happy hour and I got two free drink tickets when I checked in as part of the Hilton rewards.

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