I have stayed here more than once. Each time it's a good stay except for 1 front desk employee. I interact with close to half a dozen staff and it's always the same one.

I walked up to the front desk and stood there for probably 20 seconds before being acknowledged, which isn't bad. She stopped working on a form and turned her head towards me. Didn't speak, just looked at me. I felt like I was interrupting her. I waited for the count of 20 to see if she would acknowledge me, nope. So I started the conversation. This is trivial but where is the customer service. Also trivial, she did not offer the "free bottle of water with every stay" as played on the display every 30 seconds.

Brand new everything! Beds are amazingly comfortable, all clean and well maintained. Price was hard to beat in Tucson Gem Show time. A true gem of a hotel!!!

Booking.com price including taxes was different than what management initially charged. They charged $62 more, claiming it was taxes. They referred me back to booking to get the difference. When I insisted that booking is only a platform, and since they take the money, they gave me a partial refund just shy of $50. I asked to know how much total tax is being charged, but no one responded. This is the only reason I didn’t give this property an Exceptional status. If it wasn’t for this mishap - it well deserves a place in the best-value-for-money-and-comfort anywhere in the Tucson vicinity.

The location was perfect with plenty of necessities and entertainment options available within a few minutes walk.

For the daily rate, the kitchenette could have had a few basic items, ex. flatware and plates without having to rent/purchase the items from the “My Store”.

Excellent place to stay! Brand new. Close to stores and restaurants... but not too close. You can walk to Sprouts which is 4 minutes away. Safe neighborhood and parking. HUGE rooms, BIG beds... kitchenette and bathroom. Comfy mattresses. Quiet! Great price though I doubt that will remain much longer. Friendly staff. Free coffee bar. Laundry facilities. A random pick that became a vacation highlight. Very pleased!

The exterior and lobby looks like a Motel 8 when the rooms are clearly a cut above. I wasn't expecting a grand lux lobby, but felt they could have put more effort into making it nicer for their own sake. People will write the place off as a trashy hotel, which it really isn't...

I like the location! It’s close to many restaurants, grocery stores, and a family arcade, but it’s tucked away off the main road. The parking lot and building are clean. The laundry was affordable, and trash was easy to access. Everything was good, and the staff was phenomenal! Professional and friendly! I’d recommend it!

NA

Awsome management and staff, went above and beyond, had broken down, and they were very accommodating, not many people left or companies, who understand, and can be flexible, and help out, I’ve traveled a lot and most people no if you have car issues in a place your not from, your at the mercy of the town, and usually pay more, and the people at my place, were very understanding and helpful

I loved that there were so many restaurants and stores nearby. I liked that our room was clean. Both ladies that helped (Night/Day) were very friendly.

I got a text that I could check in early however, when I called to confirm the man who answered the phone said early check in was for members and he was really rude about it.

The property was conveniently located within walking distance or a short drive from restaurants and other activities. The room had a comfortable bed, was spacious and had a full-sized refrigerator.

The refrigerator was noisy when we arrived; changing the temperature setting to be less extreme fixed this.

Everything. Brand new hotel and everything is clean. Wonderful beds, pillows, extremely comfortable. Walking distance from a restaurant (Olive Garden) and a short drive to a lot of other restaurants and a (outlet) mall. Good parking. Very friendly staff.

Nothing. We came for one night and decided to stay another night after having done the Seguaro National Park.

There are kitchen facilities but there is no kitchen equipment. There needs to be plates, cutlery, pots and pans, cutting board, etc. etc

See above