Lodging, location, staff, food , all were just excellent

Nothing

We loved the energy of the place. Super friendly staff, lots to do, food and drink all taken care of (we were all inclusive guests). Many facilities even open 24 hours. The room was very clean and comfortable with a great mattress. Nice that it is family friendly without feeling like it is aimed at children. I liked the fact that the tennis etc equipment is all there ready to use, so you don’t have to book a slot for this. The cowboy cookout was a lot of fun and a great way to bring people together. We had some really nice conversations with other guests. The food was great too.

The only downside was that the morning horse ride was so disorganised and chaotic that I was sent off in a group ride without my boyfriend and we didn’t get to ride together on the trail. This was a real disappointment because he’d never been on a horse before and I wanted to share the experience with him. I did ask to be in the same group but was told no and disregarded, so I felt a bit stupid for asking, but at the end of the day, it’s our holiday that we chose to enjoy together and we paid a lot of money to be there. Had I known we wouldn’t have been able to ride together I’d have probably done one of the advanced rides instead.

Kids' programming was great. Very helpful. Gave the adults a chance to get a break. Beautiful pool. We went swimming twice in one day. Love the waterfall. Fantastic and beautiful setting. Rooms were also beautiful. Cowboy Cookout was unforgettable.

A TV in the room would have been helpful for the kids. Dinner menu was a bit too 'fine dining' for my tastes -- almost nothing I wanted to eat at dinner time. Would have preferred a few more basic options like a burger and tex-mex choices in the main dining room.

My lower rating overall is because the hot items in the buffet, despite having a good selection, were lukewarm at best, never hot. I was also disappointed when some food items on the menu were not available for both dinner and breakfast.

The temperature of the breakfast hot items should have been hotter. They were lukewarm.

The horse riding programs at this ranch is the most impressive on our tour. We are all new to horse riding but there are a number of programs that are at our level but challenging enough that made impression. There are also more advanced programs for people with more experience with horses. That will be next time for us. Also the staff are really nice and helpful with our schedule changes, especially John. That has made our stay much pleasant!

Valerie Friend helped make my sons birthday special with a cake along with some of the other staff members - I have been here a few times in my lifetime always have loved it here - I even got the chance to meet Bob Cote many years ago and presented him with some designs which he used on the matchboxes - he was respectful and kind. Ty so much

Food and drinks were great and staff was attentive. I liked the animals around the property and the feeling of being out on a real ranch. Beautiful landscaping and property. Spa was fantastic.

Maps around the property might have helped with navigation a bit more. Booking process for activities was a little complicated but not insurmountable.

The grounds were absolutely beautiful, the staff were exceptional, the room was clean and comfortable, The food was spectacular. I can’t wait to return.

Beautiful location

I’m sure I’m not the one to find any thing lacking it was its own experience no negatives I care to speak on friendly staff

This place is excellent. Lots to do and the food was great! Staff was friendly.

The rooms are nice but the walls are thin. We could hear our neighbors through the walls.