The setup. The fountains in the courtyard areas and the lounge in front.

The pullout couch was incredibly uncomfortable to sleep on. When we arrived, we didn’t feel welcomed at all. It felt very uncomfortable, like we were an inconvenience. Checkout was friendly.

The size of the room. Having breakfast included. the lobby was warm and welcoming. Staff friendly and helpful.

The water temperature for shower could have been warmer.

The staff were friendly and the location was well maintained. I definitely want to stay here again. The courtyards are beautiful, and the pool area looks like it would be fun to hang out in. Rooms are clean, spacious and well appointed.

There was a small gap between the door and the door jamb. In a room that faces the outside, this isn't preferable. It wasn't big, but it was big enough for a few mosquitos to find their way in. If a flap could be added to the bottom it would fix that issue.

Our room was so quiet and all the scenery on the property is amazing. Staff was very courteous and friendly. I would recommend this property to anyone. We live in Tucson and got married on Mt. Lemmon this weekend and picked this hotel for our honeymoon. We will be coming back here for more staycations and just to get away from the house!!

The only complaint I have is the loud cricket in our AC unit. But we use earplugs so it was fine.

services were exceptional.

attention to detail. one of the lamp bulbs required replacement.

The exterior was off-putting but the room was spacious, clean, and comfortable. Was surprised that the room had a small kitchen nook with table and chairs. All the furniture was comfortable and clean.

The facility could take the time to repair the cracked and peeling tub/shower, and the pillows on the beds were small. Personally, I prefer firmer pillows but most Hotels do not offer that so i brought my own pillow.

The atmosphere was an oasis in the city. Breakfast was great. It was a perfect getaway.

Couldn't control the temperature in the room, but it wasn't bad.

Room was nice. Bed was comfortable. Very quiet. Hot breakfast was ok.

Toilet was too close to the bathroom door. Small bathroom.

The room was clean an well-apportioned. The bed was very comfortable. We had to leave early, before the sack breakfasts (in lieu of a breakfast buffet during COVID), were available. We were pleased when we checked out that the sack breakfasts had been prepared early and were available to us. Very nice service.

I'm sure the hotel will be happy when the pool is open again. We would have enjoyed a swim but understand about COVID protocols.

location. property was nice.

The floor in the room was dirty. My feet were brown after getting out of shower and walking across the floor.