Hidden fees $45 to park- did not see that when we were booking , very disappointing- they tell you once you are there, by then it was too late. Couldn’t park across the street - it would get ticketed between 2-4 am - then the isles were too narrow. Tough to get in and park. Need to keep track of number parking tickets sold- on a Friday night, there was a wedding, we watched 7 cars circling around to find a spot- we stayed in that night afraid to leave and not get a spot. For paying $45 a day, I should not have to drive around looking for a spot. Will anything change - no. Why because they can and they will- very disappointing !!!! Everything cost money No ice machines

Overall positive experience at this hotel. We enjoyed the resort amenities, including great meals and cocktails at their restaurants.

Be aware that you will be paying $40-50 a day for parking whether you valet or not. Cleanliness of bathroom in our room could have been better.

Nice grounds and view. Fireworks Friday night were a bonus.

Our room was next to the elevators. Difficult to fall asleep with elevator noise throughout the night. There would be a higher rate for another room when I asked the front desk if another room was available. She said it was the going rate. Not what I wanted to hear after not sleeping well. I didn’t like paying 42.00 per day to park our car. Think that should be included in our stay.

Outstanding room. We got upgraded to a suite with a marina view. One of the best views of my trip.

It’s incredibly expensive. $500 per night then $40 extra for the parking. I guess this hotel is much more affordable out of season.

Sunday night activities at the pool. Our view of SeaWorld fireworks from the room. Water activities that were available. We LOVED the ticket for free kayak for 1 hr!

Biggest complaint is the smoking/vaping in the pool.area. Each day we were at the pool adults were puffing around kids and babies. No smoking NEEDS to be enforced!! Having to rent a microwave. No convenient market with coffee in lobby. No casual breakfast at hotel and having to do the red marlin for that instead of something closer,.more convenient, and simpler. A game room would be great! Slides closed early. Where did the ping pong table go? Air freshener needed at lobby floor of tower.

The room was very comfortable. The beds and pillows were great! I got a very good sleep. Really liked the location. The view from our room was great! Really liked the free breakfast.

Coffee maker did not work and that was very disappointing because my husband really enjoys his cup of coffee in the morning and he had to go some place on the premises to buy some coffee that turned out to be very expensive. The ice maker on the floor we stayed on did not work and my husband had to go to another floor to get ice. The bathtub was clogged. When we used the shower, the water did not drain well. The parking fee was too expensive.

I think the incidental fee for each day is excessive. I love this hotel but between their daily parking fee for their paying guests and the daily "incidental" fee they charge I am reconsidering!! Too much!!

Fabulous views from Ocean View Room. Clean, comfortable room. Very friendly cleaning lady. Pool area.

There weren’t many restaurants etc in the locality, so had to get cabs everywhere. The restaurant at the hotel ‘The Red Marlin’ was the most soulless restaurant I’ve ever been too! Front of house staff there were very unwelcoming! 20 minutes wait to be seated for breakfast when restaurant was less than half full! Reception staff were not very welcoming or dynamic either! I don’t think they were a good asset for Hyatt! All staff could do with some training on being more friendly, approachable & efficient!

Loved the pool and the way the property was laid out. The pools were only 4 feet deep in all three. Though, we’re larger enough that even with many people there was space to lounge around the pool and plenty of space to play in the pool. 99% of the staff were extremely hospitable and very helpful. It was a really great long weekend.

The woman at the front desk was rude as she was explaining that “companies such as booking.com over sale nicer rooms at the standard price without the customer’s awareness and then this causes a problem for us at the hotel”. “We did not have a room for you” I did not engage much with her and asked to speak to the manager, who was very kind, understanding and found a nice room for us.

The breakfast @ the Red Marlin was amazing. The pools and slides were fantastic! Your valet and bell staff were excellent! The pelican food and drinks were outstanding. The activities were so much fun for our kids. Very family friendly!!!

The lack of a coffee shop all day and night. The sensors in the bathrooms made it hard when you leave the bathroom light on for middle of the night kiddo necessities! And our bathroom the tub fill didn’t work only the shower. And the knob fell off frequently. When we checked out the front desk staff was rude when I found a $300 discrepancy on our bill. Customer service is a lost art and should be respected at all times, that is what brings vacationers back!